Extreme TerrainReviews 11,100

With Covid and hurricanes flying around, ordering parts can be a difficult job. However after days of calling around, I found a lift kit at ET and called to order it. Jay was my salesman and he said they only had 1 in stock in the warehouse and could make it to me by the weekend (Labor Day). I explained my situation (had a weekend off, needed parts by Friday) and he put me on hold to verify stock. After 5 mins or more, he comes back and tells me it is the warehouse and can ship 9-1. Well, I am now told it will not ship until 9-15,2 weeks after promised. I have my jeep tore apart in the garage, a borrowed car that i need to return monday. I ordered my shocks and control arms and had them expedited ($200 in EXTRA shipping costs) to ship it all in by Friday. After all, ET was going to have my lift kit here Friday for me to install this weekend. NOPE. They LIED. It was NOT in the warehouse. Now I have a tore apart jeep, paid $100 MORE from ET (over a local guy who said it would take 2 weeks) and overnighted/expedited other parts in to make a complete lift kit. After calling them, they offered a LAUGHABLE $20 gift card for my inconvenience. Not even close to the $200+ in expedited shipping costs and the $100 extra I paid at ET because they had it in stock. I am deleting their app and will NEVER shop there again. NEVER. Quadretec or Amazon from now one. ET will never get anymore of my money and you should be careful spending yours there. I tried to cancel my order but was told it would take a week or so to get the refund back on my card. I am stuck ordering the kit through ET, but I will never order anything there again and I will tell everyone i come in contact with about my problems and their $20 offer. $200 might have cooled the burn, but $20 was fuel to the fire.

My fault for not researching reviews on this firm before I called. I ordered a new wheel and tire (mounted). Upon receipt of the product I realized that the wrong size tire was ordered. Since the tire was already mounted to the wheel, I was advised that their return/exchange policy is absolutely no refund. The manager advised that i should have seen this on their website and I should have been advised of this at the point of sale. Neither of which occurred.

Customer service for return/exchange process was poor and it took almost 3 days to receive a return phone call via the "escalation process". End result: I take a $200 plus loss on the transaction...…. I broke my cardinal rule of never purchasing tires over the internet... live and learn.

Where do I start? So many disappoints, sadly I can't think of any one thing that was right.
Primary issue - bumper arrived damaged and parts falling out of the box. Customer service, non existent at best, to mention the business owner has a concept of service is as worthless as the written words. I would suggest the owner close shop and stop trying to be a successful business, to have made it to this point in time has been by pure luck and ignorance of the buyer (including myself). I honestly thought the company was a front for some scheme, a fraudulent online business. It may still be - it is worth investigating.

Sad to see companies like this take business away from successfully ran businesses.

Best way to sum it up - this company is a joke. Using the word company is being kind. I wish I had tlooked at the BBB rating before wasting time with this business joke. I tried to attach photos but was unsuccesful. The bumper was not secured or packaged in the box, the small parts were not in a bag. Everytime the bumper slid in the box it would cut holes into the cardboard. What a disappointment for a company? I stil lthink it is a front.

I have bought from them in the past and received my orders within a week. My recent purchase I bought a bumper and right before I hit purchase I called them and asked if the item was in stock, The guy one the phone told me yes it is in stock, so I made my purchase, 3 days later I got a email saying it is out of stock and would be 8-10 weeks, so 8 weeks go by I get a email noting the item is back in stock( Monday). The next day I call them to see when its going to ship they said that day it would ship, I called again 3 days later(Friday) and was told the next day it would ship. I noticed on Tuesday the item went out of stock again. Now it's the fight to get my money back and order from their competitor.

I purchased the Raxiom factory backup camera with the interface and it stopped working after only 2 months of use. After speaking with Extreme Terrain they would not warranty this product and would not refund any of my money. I was told to contact the manufacturer and they would possibly warranty my purchase? NOPE!
Come to find out the manufacturer that was making the interface and camera was bought out by another company and stopped making this product several years ago. After speaking with the company that used to offer this camera system I was told that Extreme Terrain has a bunch of these packages sitting in their warehouse that they cannot get rid of. In Short, Extreme Terrain knows this and once they find a buyer they sell it to you and keep your money. This company is a scam!

Called Extreme Terrain for advice, I spent $600 on 4 new shocks, I was told to check my email, which I did an hour later, only to find they were sending me 4 front shocks, should have been 2 front & 2 rear shocks, called them back & was told they can't cancel the order & to return them when they arrive, which is ok, I asked them to send the correct shocks & was told I needed to pay for these too, spoke to a supervisor who said he will sort everything out & call me back the following day, he never called back, so I cancelled my order & had to wait 3 weeks before they refunded my money, I will never buy anything from Extreme Terrain again & would recommend to everyone to do the same.

I have been a customer of Extreme Terrain for several years and have always been very happy. Customer service, returns, great quality ect never had an issue, until today.
I ordered a Rugged Ridge jk jeep CV driveshaft repair kit and u joint on April 16,2020. I sometimes order stuff and then order more stuff and then 2-3 or 6 months later get around to installing everything. Yesterday i finally got around to having the time to work on the jeep replacing rotors and pads ( also purchased at Extreme). Well i found out about the Rzippa joints. So i tried to order a new drive shaft from Extreme, but they were out of stock. So i ordered a shaft from Tom Woods direct, deliver in 5 days, good price, nice people.
Ok so today I call Extreme return dept and they tell I can't return the CV kit and u joint because of the return policy, 30 days, ok shame on me for not reading the return policy, but really jeep parts, are they out of date, spoiled, not even touched. I even offered to pay a restocking fee, no dice.

Sign me probably gonna find a new jk supplier

I was looking a bull bar for my Tacoma. After viewing several installation videos on YouTube, I decided on the Barricade 3.5 in. Bull Bar. The install video by Extreme Terrain was very straight forward and that was deciding factor in ordering from them. The shipping was quick at 3 days. I was hoping to install it over the weekend. When the box arrived, I notice it appeared worn out and faded. This did not look like shipping damage but more like an old box. Upon opening the box, I noticed the white wrapping was only on half of the bar. After unboxing and taking into inventory the contents, there were no brackets or bolts. All the installation hardware was missing. I notice major damage to the bar itself. On one end there were scuff marks and deep gouges down to the bare metal. The other end was deformed. This was definitely not shipping damage as the box itself other than being old was in one piece. I am under the impression that the damage was the result of someone's unsuccessful attempt at installing. It is also of my opinion that I received a bar that was not new. I called customer service and explain the situation and why I wanted a refund. Why would Extreme Terrain ship me a product that was obviously damaged and with no installation hardware. The hardware was clearly stated as:
What's in the Box
Bull Bar
Brackets
Installation Hardware

I return the bar the next day via RMA. It was very disappointing shopping experience.

So listen placed an order for an item they said was in stock and would ship and be to me in 3 days. 3 days later I get an email that the order is delayed 8-10 weeks. It's a rain cover for my Jeep --- in 8 - 10 weeks I'll have the top back on her and won't need the rain fly. So the email says, "click link to cancel delayed order instead of waiting". Click the link and ------------------------------------- cyberhell ----------- nothing happened. So I go online and it says to send an email if you want your order cancelled. Send the email. Then get an update on my order because THEY HAVEN'T CANCELED IT! So then I have to call. I call and the person on the phone is RUDE RUDE RUDE RUDE! Takes me 15 minutes on the phone to get the order cancelled and when I ask about the email cancellation not working or the link from the email not working I get rude attitude.

Ordered a bumper for a 2020 JL Wrangler. Received a confirmation email that shows this was correctly ordered. When receiving the shipping notification it shows a 2007-2018 JK bumper is being shipped. I contacted the company who informed me that I ordered the wrong one and I can ship it back for a return if I decide I don't want the part I ordered. The refused to acknowledge that they shipped the wrong item despite the emails showing that they infect shipped the incorrect item. Now, they will not respond to emails. It's a shame, as they ship quickly, I'd have loved to continue using them but now know they can't be trusted.

I ordered my boyfriend a lift kit for Christmas and due to it being middle of winter we didn't open the box to risk loosing things so we waited till summer and as we pulled the vehicle apart to start the kit was missing multiple pieces!
I called and they told me there's ABSOLUTELY nothing they could do about it because it's been past the 30 days. Not only did I spend over 500$ for a kit that has missing pieces but the pieces that were missing can't be bought separately. So I not only loose out 500$ I loose out on the entire product.
These people are god awful to speak with and no help at all what a waste of money

I made 2 orders from Extreme Terrain. I called and spoke to their "expert enthusiasts" for both orders.

The first order was a lift kit. I spent roughly 30 minutes on the phone discussing lift kits with the rep. I called them because the kit I wanted was listed as not in stock on their website. He helped me find one that was in stock and ready to ship. A few days later, I logged into my account to discover that the lift kit doesn't ship for 3 weeks. When I called them back they told me their website doesn't update the stock properly and they may or may not be able to cancel my order.

The second order was for a tire. I found the tire on their website and called to speak to their rep to make sure the order was correct. We made the order and I went to bed happy. I checked my account the next morning (11 hours later) and the guy ordered the wrong tire. I called to change the order (11 hours after making it) and they told me "the order is locked and we cannot cancel it".

This company is the reason Amazon is going to take over the world. AVOID AT ALL COSTS.

I purchased some nerf bars for my Jeep and the hardware was missing. I haven't been able to install now for over 3 weeks. I called 3 times already and they tell me that they are getting the hardware ready, asked to speak to a manager and they said nobody was available. First and last time I order anything from Extreme Terrain. No wonder there are so many bad reviews for this business, I should have read them before I made my purchase.

I ordered some bushings for my wife's lifted jeep (could not get them locally) paid an extra $40 dollars for 1 day shipping on a $16 part because the sway in the rear end was to bad to drive the jeep. I ordered past the cut off time on Tuesday to get it Wednesday so I was still happy that they said the part would be here Thursday. Well today is Thursday and we get an update from UPS that the item was tendered to UPS at 10:45pm, Wednesday, and they could not have it here until Friday, so now our only vehicle is downed for now 3 days. We call extreme terrain to get our 1 day shipping fee refunded but these jokers cannot refund us until we received our shipment. Not to mention they are blaming UPS for not picking up in time for 1 day shipping even though the label was not created until after 10pm Wednesday. Plus UPS site clearly states a delay because the item was not tendered in time. Atleast these yahoos still think they are doing a good job... I am here to tell you that your customer service is worthless and they all need training on how to keep customers. I wish I looked at the reviews 1st. I would take a photo but I still do gave my parts.