From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Always give you what you order, they'll hook you up with all your Jeep needs!
Everything went according to plan. I had no issues with ordering
I've bought tons of parts over the last 10-15 years for my previous TJ and LJ and now Taco and everything you could want is here. Prices are fair and shipping times are fast considering the sheer amount of mail floating through the USA. Next to J&P Cycles, ET is one of my favorite places to buy from.
Excellent products. Sometimes at very good prices, of very good quality, so far the best site to shop for vehicle accessories. Very good place, thans you for your service
The better price, the better place to buy
I always find what I need and if I have questions I just use the chat feature. I get the answers I need quickly.
Covers went on well Time will tell if they stay on. Quality was good
Love the improvement! Chat feature and ease of use on the platform
No matter what you're looking for, there's multiple options to choose from. I also appreciate the discounts for First Responders/Military, I've saved a lot of money over several purchases. Thanks again!
Always great customer service the people that work there are always friendly and eager to help find the parts you need and want.
I have experienced difficulties with hardware being complete in both my orders, the tech did address my concerns
Plenty of options and super easy to navigate. The whole process was just an amazing experience.
Great experience, easy ordering process and communication
One of my favorite websites to purchase parts from for my jeep. Absolutely second to none when it comes to customer support and service, they have the best prices and often are running some type of discount and they do offer a military discount with ID and if you have some sort of problem, they will immediately fix it, and the return policy is great They truly put the customer first. I will come to this website and purchasing even if I can find it cheaper somewhere else just because the peace of mind the shipping is fast and direct many times at least in Virginia. I get it days earlier than stated with the standard shipping. And I know that if there's a problem or I just don't like you and want to return it, it's extremely fast and simple process, and the return shipping is covered by them! Five out of five stars in my opinion!
Great looking front bupper have
I messed up an order 2 front bumppers before an had no hassle with the return thank you.
Love how easy it is to use the site and pleasant checkout. Lowest price for the part I purchased. Much higher on other sites
I ordered a new front bumper for my Gladiator. Erik was great to work with. He addressed my concern that I was ordering a bumper that would fit, took the order and in two days it arrived. Great experience and customer service.
Working through the customer support has been a nightmare. They want to keep sending me headlights and want me to pay for labor to get the old ones out. It has become a money pit because the original product does not work right. I just want a refund on my purchase but it seems that this is impossible for anyone to comprehend.
Great customer service as staff was very good with all my questions
Excellent Customer and product and workers completed work on time
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniel,
Thanks for taking my call this morning, as discussed you where refunded for the order and if you need anything else please feel free to let us know.
Thank you,
Allison
I'm glad we were able to get this resolved for you. If you feel the experience has improved, we'd really appreciate it if you considered updating your review to reflect it. Your feedback helps us get better — and helps others too!