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Extreme TerrainReviews 11,189

4.4

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

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Colorado
1 review
0 helpful votes
Follow Ever S.
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The site really easy to place the order, also easy to track your order online with confirmation emails.
Definitely looking forward to order more.

Date of experience: September 16, 2022
Oregon
1 review
0 helpful votes
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Great products and quick shipping
September 16, 2022

Easy ordering and quick shipping. They had what I wanted at a reasonable price.

Date of experience: September 16, 2022
Idaho
1 review
0 helpful votes
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Super easy and quick
September 16, 2022

Favorite place to buy stuff for my Jeep. We'll continue to spend every least cent I make here!

Date of experience: September 16, 2022
North Carolina
1 review
0 helpful votes
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Just what it looked like.
September 16, 2022

Easy, quick, as advertised. Install video was also helpful.

Date of experience: September 16, 2022
Michigan
1 review
0 helpful votes
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Fast shipping!
September 16, 2022

Arrived quickly. Just what I ordered. Good experience. Will use this website again.

Date of experience: September 16, 2022
Florida
2 reviews
0 helpful votes
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Satisfied
September 16, 2022

Just received my MBRP turn down exhaust for my 2022 Toyota Tacoma and I absolutely love it! The shipping was great and came to my house within three days.

Date of experience: September 16, 2022
Canada
1 review
0 helpful votes
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Ordered a complete Dana 44 front axle kit. Initially it was sent out without a description thus when UPS received it at their shipping warehouse they sent it back to Extreme terrain as it would take way too long to go through Canadian customs with no Information attached to it. So, I call get it all straightened out and they offer me a $25 gift card on my next order for the inconvenience. Which i felt was more of a joke because I spent just $950 with them. To Top it all off though when the parts finally did arrive I noticed the box felt extremely light. To my surprise there was only 2 pieces out of 14 in the box... One inner axle and one outer axle nothing else. Not even the universal joint to connect them. So, I call them back up and eventually request to speak to a manager as he and the regular employee just kept saying "that sounds like a incomplete order and we don't have those in stock anymore so we can refund you".
So, I say alright when can I get my money back from you guys. As I am beyond done with their customers service at this point.
I am notified that once they receive the $200 worth of parts they sent me in their USA warehouse and process them back in stock it will take 3-5 business days. Therefore, I wont see my $950 for another several weeks. This is unacceptable and certainly disgraceful on the entire company as a whole. Especially when majority of people are feeling tightly strapped with money due to rising food costs, gas, inflation, you name it. Prices of everything have increased and sadly this company thinks it is acceptable to not only send you whatever they feel like at the time but then think it is acceptable to hold your money during the most pressing and dire times for the common consumer. This company should be shut down. RUN AWAY! DO NOT ORDER!

Date of experience: September 16, 2022
California
1 review
0 helpful votes
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Great products and customer service
September 15, 2022
Updated review

This is my go to website for modifications to both my tacoma and my jeep yj the selection is amazing and theres always the exact thing I'm looking for and if it's out of stock there's always a alternative that is just as good. I had a set of headlights come with a missing part and I emailed the support and they were quick to answer and get my issue figured out. I'm hoping to get the missing piece in a few days. Will continue to be a customer whenever I need a replacement part or modification to any of my vehicles!

Date of experience: September 15, 2022

This is my go to website for modifications to both...
September 8, 2022
Previous review

This is my go to website for modifications to both my tacoma and my jeep yj the selection is amazing and theres always the exact thing I'm looking for and if it's out of stock there's always a alternative that is just as good. Will continue to be a customer whenever I need a replacement part or modification to any of my vehicles!

Date of experience: September 8, 2022

Easy to find what I want and a wide selection of products...
July 15, 2022
Previous review

Easy to find what I want and a wide selection of products to choose from. Definitely see a lot of purchases from here in the future.

Date of experience: July 15, 2022
California
1 review
0 helpful votes
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Great
September 15, 2022

Great website easy ordering! Will definitely be ordering from extreme terrain again

Date of experience: September 15, 2022
Georgia
1 review
0 helpful votes
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Light Bar JK 2007
September 15, 2022

Excellent page, decent price. Nice easy page to navigate

Date of experience: September 15, 2022
Arkansas
2 reviews
0 helpful votes
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Great product, fast delivery.
September 15, 2022

Got the product quickly and at a good price. Got the kit installed a couple of days later and the truck looks so much better.

Date of experience: September 15, 2022
New Jersey
1 review
0 helpful votes
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Drive shaft
September 15, 2022

Way better than stock no vibration. I would like a free t shirt as offered

Date of experience: September 15, 2022
California
1 review
0 helpful votes
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Ur
September 14, 2022

I am happy with the product that I ordered on your website I received it in good condition and all timely manner and I appreciate all the stuff that you guys have on there to be able to order in the future.

Date of experience: September 14, 2022
Michigan
3 reviews
0 helpful votes
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Wheels were perfect
September 14, 2022

Experience was great! Very fast shipping. And product was to expectations. Kind of wished they would've offered the "free gift" the day I purchased instead of the day after but it is what it is! Still super happy with the product thus far.

Date of experience: September 14, 2022
Mississippi
1 review
0 helpful votes
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Best Tacoma accessories in one place
September 14, 2022

Great website for Tacoma accessories highly recommend. I will definitely be buying from the website again.

Date of experience: September 14, 2022
Colorado
1 review
0 helpful votes
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Jeep decals
September 14, 2022

All 3 items were delivered and were as shown in the catalog

Date of experience: September 14, 2022
Rhode Island
2 reviews
0 helpful votes
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Fast delivery of my new tires mounted on rims. Had installed on my Jeep in about 90 minutes

Date of experience: September 14, 2022
New York
1 review
0 helpful votes
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Shouldn't have bought this.
October 14, 2022

This took so long to put on. The directions didn't even say which bolts to use. I had to guess. Lastly the brackets didn't match the diagram on the instructions.

Date of experience: September 14, 2022
Oman
1 review
0 helpful votes
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Delivery confirmation
September 14, 2022

Great, parts were delivered on time. Just one comment, to more protection for the parts as it was shipped internationally.

Date of experience: September 14, 2022
Wisconsin
1 review
0 helpful votes
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Sway bar drop spacers
September 13, 2022

I am still giving a 5 star rating here, communication after the order was fast, I got the items in a good time, and i work in a service department that gets graded on surveys, so i know how valuable good surveys are. However, when ordering them the description of what comes in each order said that each order contains only one bracket and hardware, so naturally I ordered 2 since I need both sides. I received my order and it has 2 separate, and identical boxes each containing 2 brackets and hardware, so now i have 4 brackets when i only needed 2. Also, what is pictured on the site, while matching the installation directions exactly in what is pictured, is completely different that what is in the boxes. What got shipped to me i know will still work, but it is not what was pictured on the website or what is pictured in the instructions.

Date of experience: September 13, 2022