business logo of Extreme Terrain

Extreme TerrainReviews 11,010

4.4

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
270
This company responds to reviews on average within 2 days

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47,536 reviews
Florida
1 review
0 helpful votes
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I got the Raxiom Axial Series Plateau LED Tail Lights; Black Housing; Smoked Lens (18-23 Jeep Wrangler JL), Item #: J*******-JL.
The how-to video was great and the lights came quickly.
They were pretty easy to install but now the Jeep thinks the lights aren't there, although they work just fine. They've got the clicking sound like they're faulty, even though they operate perfectly and look great. I would rate the experience 5 out of 5 if the console accepted them as working.

Date of experience: December 19, 2022
California
1 review
0 helpful votes
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Reliable Service
December 19, 2022

I had never heard of or done business with Sitejabber prior to this order. My package was delivered as promised.

Date of experience: December 19, 2022
Nevada
1 review
0 helpful votes
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Ordered 3 items...2 were WRONG parts
January 18, 2023

You guys screwed up my order BAD. I ordered on the phone, verified 2x the parts were for a Jeep Gladiator Mohave, and yet you guys sent the WRONG winch and bumper. How does it get screwed up this bad. Not to mention the tire debacle, I will ONLY order inexpensive stuff from you guys from now on, you pretty much lost my respect and business

Date of experience: December 19, 2022
Texas
1 review
0 helpful votes
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Hood latches
December 19, 2022

Ordering was simple. Arrived very quickly. Parts were what I was looking for.

Date of experience: December 19, 2022
Oklahoma
2 reviews
0 helpful votes
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Great to do business with
December 19, 2022

Order was easy to place, and shipping was fast and on time.

Date of experience: December 19, 2022
Kentucky
1 review
0 helpful votes
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Rough country lift
December 19, 2022

Order a 4 inch lift for my sons Jeep everything was right except the pitman arm it was for a 99 to 04 f 250-350

Date of experience: December 19, 2022
Minnesota
1 review
0 helpful votes
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Roof top storage bag
December 19, 2022

Shipping was fast but we have not opened and used it yet. It was suppose to be a Holiday gift and shockingly was delivered in the manufacture cargo box, not a shipping box so the surprise was completely ruined.

Date of experience: December 19, 2022
Arizona
1 review
0 helpful votes
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Good experience
December 19, 2022
Updated review

Easy shopping online. Shipping was decent. One product came damaged not due to shipping though. Box was in perfect condition. Customer service was great and made it an easy return and replacement.

Date of experience: December 19, 2022

Easy shopping experience
December 12, 2022
Previous review

Easy shopping experience.

Date of experience: December 12, 2022
Alabama
1 review
0 helpful votes
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Jeep add ons
December 19, 2022
Updated review

Love this company! Always delivered quickly and as requested!

Date of experience: December 19, 2022

Quick and easy
November 25, 2022
Previous review

Quick and easy

Date of experience: November 25, 2022
Texas
1 review
0 helpful votes
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Product quality
December 19, 2022

Awesome fit
Easy install, one hour

Flaw, bolts that came with unit that bolt to the brackets came cross threaded, but still a tight fit.

I would rather the nuts not come pre installed into the bolts

Date of experience: December 19, 2022
Ohio
2 reviews
0 helpful votes
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Extreme Terrain Off Road Treasure Box
December 19, 2022

The website was very simple to navigate and the pop ups for vehicle info makes it near impossible to order the wrong part. The parts for my 2005 Jeep Wrangler I wanted were in stock at a competitive price. I am 100% satisfied with my overall experience.

Date of experience: December 19, 2022
Tennessee
2 reviews
0 helpful votes
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Keep antenna
December 19, 2022

Website has very good selection and good prices. Easy to order and fast shipping.

Date of experience: December 19, 2022
Texas
1 review
0 helpful votes
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2023 JL
December 19, 2022

Everything shipped fast. Great experience for the parts I received so fast. Can't wait to to put them on.

Date of experience: December 19, 2022
New Jersey
2 reviews
0 helpful votes
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I ordered an antenna. Don't know why 50 characters is needed to describe it.

Date of experience: December 19, 2022
Texas
1 review
0 helpful votes
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On time
December 19, 2022

Carriers did put out of site from street view without prompting. SWEET!

Date of experience: December 19, 2022
Oregon
1 review
0 helpful votes
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Great product and delivery on time
December 18, 2022

Awesome and good product. All order come perfectly good condition and excellent package.
Thanks Extreme.

Date of experience: December 18, 2022
Tennessee
1 review
0 helpful votes
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Will definitely be a repeat customer
December 18, 2022

Checkout was easy, shipping was quick. Thanks for the great product! I will definitely be returning for future purchases.

Date of experience: December 18, 2022
North Carolina
1 review
0 helpful votes
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Great Customer Serivce, Bad shipping
December 18, 2022

Everyone I have spoken to has been super nice and helpful. No complaint against the customer service reps or sales people. I have ordered several products that have had issues. The amount of money spent and the damaged products have left a bad taste. I ordered a shark grill for my JK, it arrived cracked. Ordered a red rock attack stubby bumper, one of the fog light mounts was welded off center (obviously I understand that's a manufacturer issue). Ordered a rough country rearview mirror that was packed poorly and arrived cracked. It was also misleading to picture the pigtail adapter with the morimoto projector fog light in the product pictures. It would be more clear if it's specifically stated that the lights don't come with the pictured adapter.

Date of experience: December 18, 2022
Massachusetts
1 review
0 helpful votes
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Jeep Stuff!
December 18, 2022

Great! Products showed up when they were supposed to. No complaints.

Date of experience: December 18, 2022
North Carolina
1 review
0 helpful votes
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Best Price on the internet
December 18, 2022

I am very pleased with everything from start to finish

Date of experience: December 18, 2022