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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Had what I needed and shipped it right after I ordered it
Perfect fitting part and had zero issue and fixed what it was supposed to. Shipping arrived one day earlier than was supposed too!
ORDERS THAT ARE "DROP SHIPPED HAVE NO TRACKING INFORMATION REQUIRING A PHONE CALL TO SEE THE STATUS OF ORDER WHICH IS A WASTE OF MY TIME AND THIS IS NOT THE FIRST ORDER THAT I HAVE HAD TO CALL TO DETERMINE STATUS
The overall experience has been outstanding and the products have been delivered fast.
Bracket arrived and instructions even state it is the recommended item for the Midland MXTA24. However, the hole in the bracket is too large for the cable and I can't use it.
I am so sorry about that.
I reviewed your order and I do not see that
You have contacted us as of yet for assistance.
If you have any questions- please let us know.
Amy
EXT 1257
I ordered an open box set of n-fab gladiator steps. It was stated they where missing hardware, I take hardware to be nuts and bolts. What they meant was nuts, bolts, brackets and end caps. Extreme terrain has a "no take back " policy on open box items. I then contacted n-fab, they said "no spare parts". So now I have a $175 set of steps that can't be attached to my Jeep. Buyer be ware.
Thank you for your feedback.
If you have any questions or need assistance-
Please contact our customer service.
We are happy to help.
Amy
EXT 1257
Found something that I needed for an upgrade for my jeep. They had a lot of options but I found the one best suited for me.
Overall shopping experience is a 5…but it still didn't fix my problem of why my tail gate won't shut.
Everything was perfect. I like when the outside box isn't damaged also…. That too was perfect. Both boxes came in perfect. The products are perfect and got to me quick.
I found a nice grille insert for about half the going rate. I ordered it and it came quickly and without incident. I was also pleased they sent an email making sure I received it and asking if everything went ok.
Got my item quick. Came with a QR code with video of installation. All around very happy with the purchase and service.
Excellent service and selection of parts to choose from.
Shipped quick and the price was hard to beat Had to repeat because the open box bumper was a steal.
End cap is thinner but works………………………………………………………………….
From start to finish the service and delivery was excellent
I recently ordered wheel spacers for my Gladiator. Prior to confirming the order, it showed free shipping. After submitting the order, it charged for shipping. Very disappointing.
I am so sorry to hear that.
If you would like to discuss I would be happy to speak to you
About your experience.
Amy
EXT 1257
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am really sorry to hear that was your experience.
If you would like to discuss-
I would be happy to speak with you.
Thank you for your feedback!
Amy
EXT 1257