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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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I bought floor Matt's for my jeep wrangler along with inserts for the cup holders. Well after making sure I ordered the proper Matt's that would fit my particular jeep, when I received them I tried to install them and they weren't even close the anchors didn't line up at all, nor did the cup holder inserts fit. That wasn't my biggest issue, what I was more upset about is that when I called to return them I was sent a link and I was made to take pictures of the product not fitting, in my opinion if you need to return something there should be no questions asked just as if somebody bought something from a retailer. The mats were really nice they just don't fit not even close. Not good customer service.
Ordering my seat covers was simple and easy to put on my Jeep. My husband loves them so much he wants me to order some for his truck.
I ordered up a Skull and sword rear tire cover and it was the wrong size I took some pictures and returned it no problem. Got my credit and made sure I got the right size. Super happy with it
Quick delivery and great product. Will keep Extreme Terrain in mind for other purchases.
Shopping was easy.
Installation wasn't difficult.
Looks amazing.
FedEx really crunched up the box and I was worried. Great packing protected everything important!
Putting in all my information for which year and model I have made it a lot easier to find the parts I needed for my wrangler, shipping times are fast also which is amazing! My go to website for all my wrangler needs.
The online ordering process and the checkout was simple. Parts were delivered quickly and we were updated during each step!
The insert fits perfectly in the console and gives me much need organization.
I think when you buy windshield wipers, you should be able to buy two says not separate that's the only thing I did not like I had to turn around and buy another one lol I think it is so strange should've come into two That's the only thing I'm not happy with.
Thank you for your feedback!
I see you have spoken with our customer service.
If you have any questions, please let me know.
Amy
EXT 1257
I placed my order on Sunday and it was delivered Wednesday. I love the prompt service and the communication via e-mail every step of the way. They got me scheduled for installation less than 5 miles from my home.
I have purchased many items thru Extreme Terrain and have had no problems. They are always quick to get the parts out and have assisted when items were backorder from vendors.
Bought Raxiom J******* window mount switches. Very happy with them. Install video was on Wrangler with auto trans. Had to get creative with switch harness routing in my 6 speed manual. Took 2 people with a lil fussin & cussing, but we got it and they look great.
Great metal guards for front and tail lights … easy to put on and look great
Not happy with this experience. When I'm spending hundreds and hundreds and hundreds of dollars on something I don't like when the box comes opened with only a 4-in piece of packing tape on it and parts missing that's always fun... I love spending $350 on stuff... oh sorry, it was SUPPOSED to be brand new in a sealed box. What I received was an open box, the box packing staples that hold the box closed were opened there was no tape on it, it was open and someone took the hardware kit out.but yes... I paid full price for an open box or something that somebody opened up and took a part out and sold it as brand new... so yeah I don't think that I would come back and spend $500 $600 on something...what if it had screws and bolts in it...I'm sure that would be missing too...so I don't think that i would be buying from here again, not with the situation that happened... Yes I received the item fast Yes there was no damage to it... they also did make up for the hardware kit but I don't like receiving stuff that was not brand new UNOPENED box to begin with... I do appreciate that they replaced the part missing however I did not receive a brand new item It was opened the staples were pulled out of the box someone took a part out, put it back in and put a 4-6 in piece of packing tape on it. So most likely I won't be buying from here again... sorry
I am very sorry to hear about that.
I understand that you have spoken with our customer service-
However, if you have any questions or would like to discuss your
Experience- I would be happy to speak with you about it.
Amy
EXT 1257
The whole process is seamless, quick, and efficient!
No free shipping nowadays is stupid. Wanted to buy something for 8$ and you wanted 4$ In shipping when it fits in a standard envelope that takes 1 stamp. This isn't first time either. I'll get my products elsewhere
No free shipping nowadays is stupid. Wanted to buy something for 8$ and you wanted 4$ In shipping when it fits in a standard envelope that takes 1 stamp. This isn't first time either. I'll get my products elsewhere
Order arrived fairly quickly, boxes were in good shape and no visible damage.
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If
I am really sorry to hear about your experience.
I have left you a voicemail after reviewing your order.
Please let me know if you have any questions.
I would be happy to speak with you about this.
Amy
EXT 1257