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Extreme TerrainReviews 12,647

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

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49,655 reviews

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California
1 review
0 helpful votes
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Visually the runners look great. However during install it became clear the engineered design could be better. Not much outside lip for the U bolts to connect to so kept slipping. Eventually got it to work. Hoping it stays and doesn't slip again. Also had to go to hardware store to pick up a nut that was Mis-sized. A screw was also deformed but was able to make it work.

Date of experience: September 10, 2023
Support R. Extreme Terrain Rep
over a year old

I am so sorry to hear that.
If you have any questions about your item-
Please feel free to reach out to our customer service.
We are happy to help.

Amy
EXT 1257

Indiana
1 review
0 helpful votes
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Great grill
September 10, 2023

New grill is great. Very easy to install with the plug and play connectors.

Date of experience: September 10, 2023
Texas
1 review
0 helpful votes
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Awesome
September 10, 2023

Best upgrade for my Tacoma, works and looks great.

Date of experience: September 10, 2023
California
1 review
0 helpful votes
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Great service
September 9, 2023

Great service. Definitely purchase products in the future from extreme.

Date of experience: September 9, 2023
Georgia
1 review
0 helpful votes
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Really great people.
September 9, 2023

I am so pleased to get to talk with an American for customer service. A+++

Date of experience: September 9, 2023
Virginia
1 review
0 helpful votes
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Give me a brake & rotors
September 9, 2023

My buying process was great. I also added on local installation, which will happen in a few days. There has been a ton of communication throughout the process which is ideal.

Date of experience: September 9, 2023
Rhode Island
1 review
0 helpful votes
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23 retrax bed cover
September 9, 2023

I ordered the retrax bed cover for my 23 tundra came in quick. I love how it turned out on my truck!

Date of experience: September 9, 2023
Missouri
1 review
0 helpful votes
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My First Purchase
September 9, 2023

I am a first time Jeep owner. What was very helpful was the associated videos explaining installation. Perfect! My purchase arrived in just 2 days - WOW! Prices were competitive and fair.

Date of experience: September 9, 2023
Vermont
1 review
0 helpful votes
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Once you enter your make model and etc. it was as easy as pie! They have all the things you could ever want or need with pics, install videos and the whole lot. Thanks so much extreme terrain you guys rock!

Date of experience: September 9, 2023
New Jersey
2 reviews
0 helpful votes
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Good
September 9, 2023

Good… Zac was very helpful …I appreciate his help…

Date of experience: September 9, 2023
California
1 review
0 helpful votes
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Claims items are in stock and charges you for them as if they will be shipping it shortly. 6 weeks later and no communication unless I'm the one reaching out to find out what is going on. Latest was told it will ship in 3 more weeks making it almost 10 weeks they have had my money and I still don't have a product. Never offered an option to cancel. Just bad business to charge for something that you don't have in stock and don't know when it will be available.

Date of experience: September 9, 2023
Support R. Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience.
I would like to speak with you about your feedback.
Please feel free to reach out.

Amy
EXT 1257

California
2 reviews
0 helpful votes
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Worked exactly as expected.
September 9, 2023

Item worked perfectly. Installation was easy no hiccups. Just straight bolt on no modifying. Would definitely recommend.

Date of experience: September 9, 2023
Alabama
1 review
0 helpful votes
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Product looks good
October 9, 2023

Just wish somewhere on the buying page had been a "tools required" section. Didn't realize I needed certain tools until the item arrived

Date of experience: September 9, 2023
Support R. Extreme Terrain Rep
over a year old

Thank you for your feedback.
If you have any questions-
Please let me know.

Amy
EXT 1257

Connecticut
2 reviews
0 helpful votes
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To essy
September 9, 2023

Easy on line shopping with great prices. Check out and shipping closed out the deal making it to essy

Date of experience: September 9, 2023
Texas
1 review
0 helpful votes
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The bumper I ordered barricade battalion took me a while to put together. Over several hours ( doing it by myself). But I managed to put it all together and w/ help getting it installed on Saturday. Very pleased w/ the look, but it'll look better when it's on my jeep

Date of experience: September 8, 2023
North Carolina
1 review
0 helpful votes
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Florida decal outline.
September 8, 2023

I ordered online from website, good quality, a little pricey with shipping charges.

Date of experience: September 8, 2023
Georgia
2 reviews
0 helpful votes
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Disappointed
October 8, 2023

I ordered an end link assembly and tie rod. I needed the parts fast, and at the time of order was told delivery would be on 9/3. Well 9/3 came and went and no part arrived, and I had no vehicle until 9/5 when the parts arrived. Of course when inquired to find out why the parts were not delivered as stated, no one wanted to accept responsibility and excuses were made. Disappointing for sure.I will not order from here again.

Date of experience: September 8, 2023
Support R. Extreme Terrain Rep
over a year old

I am very sorry to hear that.
I have left you voicemail.
If you have any questions-
Please let me know.

Amy
EXT 1257

California
1 review
0 helpful votes
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Helpful customer service!
September 8, 2023

Been eyeing some headlights for a while but wasn't completely sold on them. Asked a representative if I could avoid the feature & they said yes & even offered a discount. Those 2 reasons are what made me purchase them right away.

Date of experience: September 8, 2023
Texas
1 review
0 helpful votes
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Listed in stock incorrectly
October 8, 2023

In researching multiple websites extreme terrain listed they had an item in stock. I placed my order on August 20 to be advised finally on September 8th that the supplier who they order it through is back ordered until mid September. When I was advise previously it was end of August. Contacted supplier directly and not in production until mid October….so the item was not in stock according to their website, I canceled my order and found it on the competitors website

Date of experience: September 8, 2023
Support R. Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience.
I have left you a voicemail after reviewing your order.
If you have any questions-Please let me know.

Amy
EXT 1257

Nevada
1 review
0 helpful votes
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Customers should not have to pay for shipping insurance..
September 8, 2023
Updated review

Customers should not have to pay for shipping insurance.
Your company should stand behind your products and your shipping carrier.
Your prices are already too high.
If my product arrives damaged I expect the company to make it right.
My order came without any problems.
The Jeep products I bought are beautiful and undamaged as expected.
The prices are a bit higher but for these items I will not complain.
Very happy with Extreme Terrain so far.
Thank you. AL B

Date of experience: September 8, 2023

Customers should not have to pay for shipping insurance..
October 1, 2023
Previous review

Customers should not have to pay for shipping insurance.
Your company should stand behind your products and your shipping carrier.
Your prices are already too high.
If my product arrives damaged I expect the company to make it right..

Date of experience: September 1, 2023