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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Website is very user friendly.Fast service. And awesome shopping experience
I looked online at your website but had a question if my factory fog lights would work, so I called and your representative put me at ease, saying they would.
Fast delivery and very user friendly website! I will for sure be using them again.
Ordered the wrong thing, got an RMA and they helped me order the right part as a replacement. Got it installed thjs weekend. Looks great!
The site is very user friendly. Easy to find what you're looking for. Usually multiple customer photos with each item.
About what you expect out of a great shopping experience. Most of my parts have come through here. Jeep runs great
Shopping online was easy but the product is terrible. It came as if it was already returned. The weather stripping was off. Several scratches. Not happy. PS it doesn't properly fit the 2023 Tacoma SR5
I never received the item. I ordered hood locks for my wrangler and never received them. I wrote it and didn't get a replacement or even a reply.
I am so sorry to hear that.
I tried to reach out to you via phone.
If you need assistance with your order-
Please contact our customer service.
Amy
EXT 1257
Great service easy too fine what I needed speedy delivery no hassle everything came in as needed
Nice and easy ordering, the only problem with the part I ordered was broken
Thank you for speaking with me!
If you have any questions-
Please let me know.
Amy
EXT 1257
I have yet to receive my order. In fact, I keep getting emails about the delivery date being pushed back.
I am very sorry to hear that.
I see that your order was delivered.
Please let me know if you have any questions.
Amy
EXT 1257
Everything arrived as it was supposed to! All tools included and easy installation! Might just need a measuring tape to help install.
Lots of items on the web site, it lists my vehicle, which narrows searches, and very fast shipping.
Great customer service. The product was received quickly and was the correct item.
Adding these window Shades definitely cut down on wind noise.
Purchased gas cap and tried to follow the 3 picture instructions, as it turns out the pictures did not address the possible problems in installing on older vehicle. I would suggest some written description on what happens when conditions are not ideal.
I had to disassemble the cap to get it to place correctly.
Overall love the product but written or more exact pictures would be better.
I assumed that the mat that I bought was to fit the back cargo area. It was just a small mat with the Jeep name on it. Actually there's no place to use it. It's not big enough for anything.
I am very sorry to hear that you were not happy with your item.
If you have any questions or if you would like assistance with this item-
Please reach out to our customer service.
We would be happy to help.
Amy
EXT 1257
Good communication, shipping notifications and updates. Excellent customer service!
Had questions about parts for my truck and got great feedback and even a discount! Don't shop anywhere else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear this.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257