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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Experience was great and fast shipping. Love shopping with them.
Overall installation was not hard however, you would need to relocate tire jack extension wrench on passenger side for Jeep TJ models. Self tapping screws were not that strong. I broke one off on install with a simple 20v Dewalt driver.
I loved how easy the ordering went, and it came so quickly and in excellent condition.
I placed an order and attempted to cancel it the next day but was told it was too late to do so and I would have to go through a return. I needed to contact customer support 4 or 5 times to assist me with this process. Everyone was extremely helpful and I was told I would not be charged for my return for which I am grateful. However, the fact that I had to open the box and subsequently each individual part to return the entire order was very inconvenient and became a nightmare.
The web site is very easy to use. And I love the jeep builds you are able to see. I am so happy with both accessories I ordered. And I will definitely shop with Extreme Terrain again
Ordering was easy and part was exactly as displayed. Liked that you could see the part on other customers and what it would look like.
Andrew H. Was so helpful! I would've ordered the wrong tires and wheels without him. He was very patient and extremely knowledgeable!
The product came quickly and the Customer Service person was very nice and helpful. He got me what I needed and told me about options. Gave me his cell number in case I had any issues or questions.
I would use them again to order.
Easy to shop, website filtering feature is very good based on my vehicle
Perfect replacement Parts! At a great Price too...
Super fast shipping no problem's will be ordering from again! Thank you!
All parts arrived unscathed and quickly. The full kit had all the hardware for the job.
Had what I wanted delivered in a reasonable time didn't have any hassles until this survey
Took too long to get my parts. Would rather use Amazon
I am very sorry to hear that.
I see that your item was delivered.
Please let me know if you have any questions.
Amy
EXT 1257
Received fog light kit missing switch, connectors and mounting screws. Customer service offered $15 off, or wait 5-7 business days to send replacement parts.
I am very sorry to hear about your experience.
I have reviewed your order and I see that your
Hardware has shipped.
Please let me know If you have any questions.
Amy
EXT 1257
The website was a bit slow and some of the interdependencies between parts weren't clear. I had to check on other sites to ensure that some items would work together. But the items were delivered on time and in good shape so overall a good experience.
Web site was easy to navigate and find the right fit for my truck. Great place to shop.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience.
I attempted to reach out to you via phone.
Please let me know if you have any questions or would like
To discuss your feedback.
Amy
EXT 1257