business logo of Extreme Terrain

Extreme TerrainReviews 12,638

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
How would you rate Extreme Terrain?
grey star
grey star
grey star
grey star
grey star

Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
286
This company responds to reviews on average within 5 days

Instant Feedback

49,632 reviews

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
Follow DeAnn I.
Unfollow DeAnn I.
Share Review
Report Review

Wasn't pleased with last order
December 12, 2023
Updated review

I will let you know when I receive my order. I ordered this a while back with new fender flares, and there is not even enough hardware in the box I got, to do 1 flare, Says it will do all four. The second one I received was also short pieces. Had enough from both boxes to get the job done. Wasn't to happy to have to order twice, when it says it will do all four fenders. The rivets were two different sizes also, from one box to the other.

Date of experience: December 5, 2023
Support R. Extreme Terrain Rep
over a year old

I am very sorry to hear that.
Please let us know if you have any questions- once you have your order.
You can call or chat in with our customer service.
We are happy to help.

Amy
EXT 1257


I will let you know when I receive my order
November 24, 2023
Previous review

I will let you know when I receive my order. I ordered this a while back with new fender flares, and there is not even enough hardware in the box I got, to do 1 flare, Says it will do all four.

Date of experience: November 24, 2023
Colorado
2 reviews
0 helpful votes
Follow Michael Q.
Unfollow Michael Q.
Share Review
Report Review

Faster than the manufacturer
December 5, 2023

Order straight from JKS but it sat there for 4 days without shipping, contacted extreme terrain to. Edify the correct ones, ordered and had it before the Jks ones arrived and sent those back to Jks. Good job ET!

Date of experience: December 5, 2023
Colorado
1 review
0 helpful votes
Follow Westly W.
Unfollow Westly W.
Share Review
Report Review

Missing parts
December 12, 2023

Ordered parts for a Jeep and only half of the part showed up

Date of experience: December 5, 2023
Support R. Extreme Terrain Rep
over a year old

I am so sorry to hear that.
I see you have spoken to our customer service and have been assisted.
Please let me know if you have any questions.

Amy
EXT 1257

Washington
1 review
0 helpful votes
Follow Minnie C.
Unfollow Minnie C.
Share Review
Report Review

It's been a pleasure
December 5, 2023

These are gifts and I know that my grandsons will love the items. I have not seen them so I am hoping that everything is going to be find with them.

Date of experience: December 5, 2023
Arizona
1 review
0 helpful votes
Follow James N.
Unfollow James N.
Share Review
Report Review

Perfect, except for a minor glitch.
December 5, 2023

Part look perfect, though not installed yet. I never received an order confirmation, though.

Date of experience: December 5, 2023
Florida
1 review
0 helpful votes
Follow Brian Q.
Unfollow Brian Q.
Share Review
Report Review

Nice tracking
December 5, 2023

Two bumpers not shipped at same time; on-line chat answered my question, one came directly from the factory a few days later. Nice to be able to understand the process on-line

Date of experience: December 5, 2023
Colorado
1 review
0 helpful votes
Follow Robert Z.
Unfollow Robert Z.
Share Review
Report Review

Wrangler parts
December 5, 2023
Updated review

Found all the goodies I was looking for plus more.
Only draw back i came across was some items show up more than once and with different prices. So you gave to be careful and make sure you've found the itmes lowest price.

Date of experience: December 5, 2023

Good experience!
December 3, 2023
Previous review

Good experience!

Date of experience: December 3, 2023
Florida
1 review
0 helpful votes
Follow Barbara Y.
Unfollow Barbara Y.
Share Review
Report Review

Experience was good
December 5, 2023

I received my order in a timely manner and was very satisfied with the order

Date of experience: December 5, 2023
Texas
1 review
0 helpful votes
Follow Eric G.
Unfollow Eric G.
Share Review
Report Review

270 awning
December 5, 2023

Was a little worried since you get what you pay for. Overall the awning looks pretty well made and thought out. The cover and function of the awning is pretty stop one. Now I install two of these awning and 2 different racks. The mount brackets are a universal type so we had to get different hardware to mount one. And the 2nd one we had to make our own mount spacer. The walls is pretty cool but can be a 2 man job to fold up and put away in a nice small box.

Date of experience: December 5, 2023
Pennsylvania
2 reviews
0 helpful votes
Follow Tom O.
Unfollow Tom O.
Share Review
Report Review

Satisfied Shopper
December 5, 2023
Updated review

I have been dealing with Extreme Terrain for the past two years. Very pleased with products bought, shopping simplicity, and prompt shipping and delivery services.

Date of experience: December 5, 2023

First time buyer
July 23, 2022
Previous review

First time buyer. So far so good!

Date of experience: July 23, 2022
Panama
1 review
0 helpful votes
Follow Luis X.
Unfollow Luis X.
Share Review
Report Review

Great site, fast shipping
December 5, 2023

Great site, a lot of items,very fast shipping, all on 1 place

Date of experience: December 5, 2023
California
1 review
0 helpful votes
Follow Patrick D.
Unfollow Patrick D.
Share Review
Report Review

Not too shabby
December 5, 2023

Overall happy with my experience. Thankfully didn't have to sign for my delivery. I work night shift and sleep during the day so would've missed my delivery.

Date of experience: December 5, 2023
California
1 review
0 helpful votes
Follow Raymund A.
Unfollow Raymund A.
Share Review
Report Review

Great product built quality seems robust for the price. However, bought it on Black Friday for $569.99 plus $99 for oversize lift gate shipping. Checked back a week later it was $683.99 with no shipping charges. I did save $15 but if you're going to wait for "deals" on this product I wouldn't bother and just pay the regular price because it's not much of a deal really.

Date of experience: December 4, 2023
Support R. Extreme Terrain Rep
over a year old

Thank you for your feedback.
Freight items and oversized items do come with handling fees.
If you have any questions-Please feel free to call or chat in to
Our customer service.
We are happy to help.

Amy
EXT 1257

Ohio
1 review
0 helpful votes
Follow Curtis C.
Unfollow Curtis C.
Share Review
Report Review

I placed an order in November 2023 for six items totaling over $3200.00. One item arrived quickly. The main item on the order was shipped across country to Cedar Rapids, Iowa. Took days to get answers on my delivery, but was told that it was shipped from a vendor, and they could not expedite a replacement. So far, my replacement item still hasn't shipped. A second item arrived. Another item was marked "delivered", but was not delivered to me. I was told I would have to file a police report before they could do anything because someone "signed" for the package. I am still waiting for one other item to be shipped in addition to the replacement bumper, but no one from "customer service". Seems to be able to do anything.
NEVER ORDER FROM HERE

Date of experience: December 4, 2023
Support R. Extreme Terrain Rep
over a year old

I am so sorry to hear about your experience.
I see that you have spoken with our customer service.
Please let me know if you have any questions.

Amy
EXT 1257

Alabama
1 review
0 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Share Review
Report Review

Quick shipping
December 4, 2023

Received my products a lot faster than I thought I would

Date of experience: December 4, 2023
Virginia
1 review
0 helpful votes
Follow Patrick O.
Unfollow Patrick O.
Share Review
Report Review

Still no product
December 11, 2023

Product still has not been delivered. Delivery date was suppose to be dec 1. First time buying from extreme terrain

Date of experience: December 4, 2023
Support R. Extreme Terrain Rep
over a year old

I am so sorry to hear that.
I see that you have contacted our customer service and have been assisted.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Florida
1 review
0 helpful votes
Follow Mason J.
Unfollow Mason J.
Share Review
Report Review

Decent
December 4, 2023

Little pricey for expedited shipping and a bout a week for standard shipping not un common or unreasonable but would like to see quicker more affordable shipping

Date of experience: December 4, 2023
Virginia
1 review
0 helpful votes
Follow Ronald I.
Unfollow Ronald I.
Share Review
Report Review

Everything fit perfect
December 4, 2023

Called and spoke to the person and he got me the correct parts I needed and sent them in a timely manner, very satisfied.

Date of experience: December 4, 2023
Louisiana
1 review
0 helpful votes
Follow Steven W.
Unfollow Steven W.
Share Review
Report Review

Very efficient service
December 4, 2023

I received what I ordered very quickly and easily. Awesome service!

Date of experience: December 4, 2023
Arkansas
1 review
0 helpful votes
Follow david I.
Unfollow david I.
Share Review
Report Review

Fast shipping
December 4, 2023

Fast shipping keeps you informed on shipping progress

Date of experience: December 4, 2023