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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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I will let you know when I receive my order. I ordered this a while back with new fender flares, and there is not even enough hardware in the box I got, to do 1 flare, Says it will do all four. The second one I received was also short pieces. Had enough from both boxes to get the job done. Wasn't to happy to have to order twice, when it says it will do all four fenders. The rivets were two different sizes also, from one box to the other.
I will let you know when I receive my order. I ordered this a while back with new fender flares, and there is not even enough hardware in the box I got, to do 1 flare, Says it will do all four.
Order straight from JKS but it sat there for 4 days without shipping, contacted extreme terrain to. Edify the correct ones, ordered and had it before the Jks ones arrived and sent those back to Jks. Good job ET!
Ordered parts for a Jeep and only half of the part showed up
I am so sorry to hear that.
I see you have spoken to our customer service and have been assisted.
Please let me know if you have any questions.
Amy
EXT 1257
These are gifts and I know that my grandsons will love the items. I have not seen them so I am hoping that everything is going to be find with them.
Part look perfect, though not installed yet. I never received an order confirmation, though.
Two bumpers not shipped at same time; on-line chat answered my question, one came directly from the factory a few days later. Nice to be able to understand the process on-line
Found all the goodies I was looking for plus more.
Only draw back i came across was some items show up more than once and with different prices. So you gave to be careful and make sure you've found the itmes lowest price.
I received my order in a timely manner and was very satisfied with the order
Was a little worried since you get what you pay for. Overall the awning looks pretty well made and thought out. The cover and function of the awning is pretty stop one. Now I install two of these awning and 2 different racks. The mount brackets are a universal type so we had to get different hardware to mount one. And the 2nd one we had to make our own mount spacer. The walls is pretty cool but can be a 2 man job to fold up and put away in a nice small box.
I have been dealing with Extreme Terrain for the past two years. Very pleased with products bought, shopping simplicity, and prompt shipping and delivery services.
Great site, a lot of items,very fast shipping, all on 1 place
Overall happy with my experience. Thankfully didn't have to sign for my delivery. I work night shift and sleep during the day so would've missed my delivery.
Great product built quality seems robust for the price. However, bought it on Black Friday for $569.99 plus $99 for oversize lift gate shipping. Checked back a week later it was $683.99 with no shipping charges. I did save $15 but if you're going to wait for "deals" on this product I wouldn't bother and just pay the regular price because it's not much of a deal really.
Thank you for your feedback.
Freight items and oversized items do come with handling fees.
If you have any questions-Please feel free to call or chat in to
Our customer service.
We are happy to help.
Amy
EXT 1257
I placed an order in November 2023 for six items totaling over $3200.00. One item arrived quickly. The main item on the order was shipped across country to Cedar Rapids, Iowa. Took days to get answers on my delivery, but was told that it was shipped from a vendor, and they could not expedite a replacement. So far, my replacement item still hasn't shipped. A second item arrived. Another item was marked "delivered", but was not delivered to me. I was told I would have to file a police report before they could do anything because someone "signed" for the package. I am still waiting for one other item to be shipped in addition to the replacement bumper, but no one from "customer service". Seems to be able to do anything.
NEVER ORDER FROM HERE
I am so sorry to hear about your experience.
I see that you have spoken with our customer service.
Please let me know if you have any questions.
Amy
EXT 1257
Product still has not been delivered. Delivery date was suppose to be dec 1. First time buying from extreme terrain
I am so sorry to hear that.
I see that you have contacted our customer service and have been assisted.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
Little pricey for expedited shipping and a bout a week for standard shipping not un common or unreasonable but would like to see quicker more affordable shipping
Called and spoke to the person and he got me the correct parts I needed and sent them in a timely manner, very satisfied.
I received what I ordered very quickly and easily. Awesome service!
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If
I am very sorry to hear that.
Please let us know if you have any questions- once you have your order.
You can call or chat in with our customer service.
We are happy to help.
Amy
EXT 1257