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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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Swapping out the same radiator. Ordered thought it would be here on a Saturday per the order and arrived on Monday.
Overall same radiator so easy swap. So far holding up
Everything was as described putting it on wasn't to bad with just me and my 17 year old son but the directions could be a little better detailed Ala in all I would highly recommend.
Fast delivery. Good quality product and fits perfectly.
Customer service was great. Had to call for delivery info. Csr was very helpful.
My husband has a Jeep. I call it his $1000 a month girlfriend. I buy products from Extreme Terrain for his girlfriend and him to enjoy. No one has complained yet.
Nice tire cover. Gives my Jeep a unique look. Just don't wash it in the car wash though. After the first time, the plastic began to rip and within a couple months it was torn and crappy looking. I really like the cover so I bought another one this year. Just take it ptt before washing the truck.
Great but to many emails sent with advertisements after order
Installed as usual for shocks. One suggestion for seller. As i bought this jeep new in 92 its been thru a lot of hunting, wood cutting, 3 kids learning to drive, etc,,,the suspension and tires (and a lot more) has been added to, changed, damaged replaced etc…. Listing shock length completely compressed and length fully extended would be a great help. Otherwise at this point im just guessing if the jeep is stock height or 6" over.
Not so good I'm still waiting to be refered to an installer who can install my lights
Received item fast and installed with no problem. ………………………………………………………..
I ordered this set for a Christmas present for my son. The lights came quickly and the packaging was very good. The lights and the wiring harness look to be of very good quality. I will do a update review after we install them.
Im my opinion, Shipping cost to PR is outrageous! Way to much…
The video explaining different headlight options was very informative. It allowed me to make a decision for my needs. I received the new headlights in a timely manner, and the installation was simple.
The website was very easy to navigate and once I ordered, the package came in a very timely manner.
I love shopping from extreme terrain, they always have excellent products and they're shipping is fast. They also do an amazing job at communicating with the customer.
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If
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