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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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The Jeep parts I ordered fit perfectly, with great quality. As well as a reasonable shipping time!
Great product selection with fast and seamless delivery.
Awesome product, install was a breeze! Great performance upgrade
The buying experience was good. Product did not meet expectation.
I bought a bull bar from extreme Terrain my 2023 Toyota Tacoma. After giving them all the information on my truck the website said it was compatible for my truck. So I purchased the bull bar during checkout they asked me if I would like it installed they wood find a company to install it for $275 so I did it. I received an email from them for a company that would do it. I call the company and set up a date to have it installed on 12/13/23. Today 12/15/23 I was getting the end of the roaring 20 warning that my front Collision sensor may need to be cleaned. I've only had the truck 3 weeks so I knew the sensor was not dirty. I contacted extreme Terrain and they told me they were aware that sometimes this happens and that I would probably have to have my sensor moved. So he gave me two solutions either return it which I would have to have somebody uninstall it which is going to cost me more money or he could give me partial credit and try to get the sensor moved. I ask him that if they knew that there was a problem why that was not put on the website before buying it he could not answer that. So gave him two solutions give me a full refund plus the $275 for the installation plus whatever it cost to have it taken off or give me full credit for the bull bar and I will try to see if I cannot get the sensor fixed. He said neither one of those were going to happen. So if you buy from this company just hey it's going to fit does it mean it's going to
I am very sorry to hear about your experience with your Bull Bar.
I have reviewed your order and I see that you have
Spoken with a supervisor and have been assisted.
Please let us know if you have any questions.
Amy
EXT 1257
If I wanted to leave a review I know how to. I don't need a company asking if I received it just to solicit a review.
I recieved my four wheels and one was wrong color, contacted customer service and they helped me get a new wheel on the way along with a return shipping notice so I wasnt out the return amount.
My package was delivered to wrong location. Luckily the house it was delivered to contacted the company.
I am glad you were able to locate your items.
I am sorry to hear that they were misdelivered.
Please let me know
If you have any questions.
Amy
EXT 1257
Quickly searched for what I need and confirmed it was the right unit for my make and model.
Simple and intuitive checkout process, the web page is very well built.
I've been a long time shopper with "ET" never had a bad experience. I've shopped for my Jeep TJ, WJ, JK, and families JKs. Products have always been great and the prices are tough to beat!
Super easy site to find products but having issues with credit card (overseas card)
Promised 2-3 day delivery and parts haven't come 2 weeks later! Have nerve to keep asking for a review and I don't even have my parts!
I am so sorry to hear about that.
I looked up the order you have with us and I have
Left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
Requested a call, got one from Daniel within 15 mins. Helped us order the right stuff and received it just a few days later!
I've enjoyed using this site, it's very fluid and has a great selection of brands. ET seems to get new items quite regularly. It's also to see the item "modeled " onto my jeep body. The how to videos and customers' photos is an excellent feature, as well.
Great service and delivery. I look forward to ordering again, soon.
Great experience and will definitely use them again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear that.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257