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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I was told that the items that were purchased came fully assembled with all the led lights included and it was basically plug and play but it turned out that I had to reuse the old bulbs from the original fixture
Fast shipping and service. As described. Have done a bunch of business and will continue.
Very happy with the side steps I purchased. They look great on my wrangler
Very good nice job gt here when you said it be here
Delivery was fast and easy to install to. Well made
Item was received and was easy for self installation only wished for a paper pr directions to better show how it should be installed
Everything arrived fast and in perfect condition. Thank you.
The site is easy to use and shipments are sent quickly. I've ordered numerous off-road accessories from Extreme Terrain and all have shipped quickly and without issue.
Great customer service when i called with questions. Very fast shipping, I was impressed!
Shipping was quick and the state of the package was in great condition. All the hardware was in the box and nothing had fallen out or was forgotten.
Tried to order a bed rack 4 times. Even called twice to confirm.
My order was cancelled every time because my shipping address changed?
Frustrated I had to buy from a different site.
Tried four times to order a bed rack. The order kept getting canceled.
Called in to fix the issues and reordered.
The fourth phone order was placed and confirmed over the phone. This order was cancelled again.
My shipping address has changed so you can won't send me the product.
I had no choice but to order from another company.
Excellent quality and look for a great price. Highly recommend.
Bought a returned item at a reduced price. Shipping prices are fair too.
The person who handled the order sounded extremely knowledgeable. Said he had the same product on his vehicle for several years. He offered installation.
I have been wanting to purchase these rims for around three years now the dream came true lol.My sales rep Doug H was very helpful as we discussed some tires options keep up the 5 star service.
Love how you can easily verify if products are compatible with your specific jeep.
Great price I ordered 2 instead of one and had little wait time 2 min.she was polite and corrected issue.they jave a great selection and price on every item you need
My rock sliders arrived damaged. A large portion of the top of the packaging was missing. I am in the process of waiting to print return labels.
I am very sorry to hear about your Barricade Tubular Rock Sliders.
I see that our customer service team has already shipped out your replacements for you.
Please let me know if you have any questions. Thank you for reaching out.
Amy
EXT 1257
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear about your experience with your order. I understand your frustration. I have reviewed your order and I see that you have spoken with our customer service team in regard to this matter.
Please let me know if you should have any other questions. I would be happy to speak with you.
Amy
EXT 1257