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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Good I like the texts I get on sales and things going on
Super fast delivery. They look amazing on my Jeep and the kids LOVE IT! I was able to install them myself without issues 👍🏼
Fast delivery, product was what it said it would be.
As the heading states, the fun didn't last. The Rampage Trailview top I ordered is a mess. The rear bracket pre drilled holes are not even close to being in the correct position. I called ET about the issue and they requested pics, which I promptly provided. My confirmation email said to give them up to three days to review. We are now FIVE days out with no response from ET. I had to get my hardtop back out of storage so I can drive my Jeep. ET did send me a $20 voucher, unfortunately I can't see me using it if this is the way customer service works. Sorry ET you've lost what could have been a long term customer after our first transaction.
Great easy installation and great quality for the price
Everything came exactly on time with all the hardware to get the job done
The best I can say anything but the best they gave me the best service to follow up the next thing I know it was already home
Very easy to find the right floor mats for my needs. At what I thought was a fair price. The shipping was also super fast.!
Delivered faster than expected. Will be installing but appear to be great quality.
Ordering my items was a breeze and very straightforward. Communication was good and shipping was quick.
The Extreme Terrain website is easy to navigate to find the items I wanted to purchase.
One part of a four part order arrive broken. I called and was informed that I had to send pics of the part, which I did and no return was necessary. I then got an email saying that a shipping label was available for the return. I responded saying that I thought it not necessary to return the part. Got another email saying they were reviewing my order and that I should send pics of the broken part. I responded that I already sent pics and shortly after received sn email asking if I received my replacement. I responded that I didn't yet receive it followed by another email saying that the part was in the mail. I decided not to respond any more and the part arrived a few days later. Seems that folks at this merchant don't communicate amongst each other.
Best price anywhere so quick did I receive them. Everyone needs to check this site out an order anything and everything for your Jeep
We ordered a Smittybilt top and windshield header. The confirmation the next day said the header was on backorder for 12+ weeks. So we conducted a chat to cancel the order, but the next day the top showed up! We cannot use it and with the header unavailable, the top never should have been shipped. We talked to someone, ordered an alternative top and header, and sent the requested pictures of the box to return it with no shipping charge. No one has gotten back to us with instructions on how to return. Please, can someone contact us?
Thank you so much for reaching out with feedback regarding your experience with your Smittybilt top.
I see that you were assisted with your return, however I did try to reach out to you to apologize.
I have left you a voicemail and I hope you feel free to contact me back if you have any questions or if you would like assistance.
Amy
EXT 1257
Shopping with Extreme Terrain is simple and easy. They have the right products for my truck and offer a veteran discount.
Easy to find correct part (clockspring) for our Jeep and fit perfectly. Quick shipping and delivery when expected.
Extreme Terrain goes the extra mile to be helpful. They answer product questions accurately and have good insight on all the different products they sell. No issues when I did need to return something.
I've been a loyal customer for several years now and simply put, they excel at what they do!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for speaking with me today. I am sorry the side marker lens did not work out for you but I am glad that we were able to discuss your experience and assist you today.
Please let me know if you have any further questions.
Amy
EXT 1257