Overview
Extreme Terrain has a rating of 4.1 stars from 10,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Instant Feedback
The doors online were shown to have mirrors. Nothing in the picture showed that they didn't have mirrors. But when I got the doors, they didn't have mirrors. And when I called customer service, they were unwilling to help me solve the issue.
The site is easy to navigate. Products are very good. I ordered the dead pedal for my jeep. It works great a lot more comfortable to have a place for my foot. Just putting my foot on floor is not comfortable for me, this worked fantastic.
I ordered a prebled slave cylinder for my jk and that's more money and I received the cheaper not prebled. Now I'm struggling to prebleed my clutch.
Andrew,
I left a follow up voice mail and email regarding your review, at your earliest convenience please return my call or respond to my email and I look forward to assisting you.
Thank you
Kelly
Part wasn't correct. Sent $17.00 for the part plus shipping and tax total was around $22.00. Need to return it and they will only give me around $7.00 for credit. Won't ever order anything from them again
Hello Pat,
I just left you a voicemail regarding your review I'm hoping you could elaborate more on the $7.00 credit they said you would be issued? If you were going to return the item we would issue you a refund for the product plus tax. At your earliest convenience please give me a call at ext 1896.
Thank you,
Allison
I ordered a part for my truck, but the site credit that I had was not deducted. A quick chat with someone online and the issue was resolved. And now I have the right part at the right price.
Items were easy to find and descriptions were easy to understand.
This is a thick steel tire carrier holds my tire well bolted on in 10 minutes.
Item arrived in a reasonable time but I did notice that it was shipped in a box that was too small so the item had a bend/kink in it. Hope it doesn't give ma any trouble installing it on my Jeep. It is an outer window seal after all.
I have bought several items from here and have been happy with all of them
Excellent sight and they were very helpful making sure I had everything I needed
Box was obviously opened by some clown. Everything was loose in Del truck. I think I got everything this time. But a lot of aggravation.
Hello Glenn,
I'm sorry to hear your package came damaged! Since it opened, I have refunded your shipping cost. If you would like a replacement, please let me know and we would be happy to take care of that for you.
Normally for our shipping costs, the website states we are proud to offer free shipping on any order over $119 at the top of the webpage. I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to us.
Thanks,
Desiree
This guy was amazing and knowledgeable once again, made sure I had the right parts to make my vehicle.
I paid extra for 2 day shipping which meant the windows should have arrived on Saturday. Instead, they're still not here.
Hey Christi,
I apologize for any confusion with the shipping timeframe, 2 day shipping refers to 2 business days to have the order delivered on Saturday you would need to select Saturday delivery which is available depending on fed ex and your area. As a one time courtesy I went ahead and refunded you for the 2 day shipping cost and you should receive a confirmation email on this as well as see your refund back to your original method of payment within 3-5 business days. If there is anything else we can assist you with please do not hesitate to reach out.
Thank you,
Allison
My horn did not work anymore and the airbag light was lit on the dashboard. After looking for the cause I saw that I had to change the clock spring. Watched a video on YouTube and replaced it myself (and I am a total mechanic rookie). It worked like a charm and fixed all my issues!
Delivery was perfect and on time.
First bumper was damaged. I returned it to you and had my new one 2 days later.
The second bumper was also scratched, but repairable.
The company you are purchasing from needs to do a better job of protecting the items during shipping.
Nice looking bumper, just the look I was after. The tiny little screws and nuts for the fog lights are ridiculous, but it's doable with a little patience.
Customer service was amazing.after I order the wrong tpms sensors. They helped me figure out what I needed.
Items easy to find at a reasonable price and with free shipping.
Going to make my wrangler look great!
Ordering the part and getting it on time has been a success. See any reason why it won't fit since it's a direct replacement.
Received about fifteen emails after making my purchase - probably a dozen of those before the products arrived! Not a complaint just suggesting maybe a few less? Products all good and installed, no problems!
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- Malvern, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charlie!
I'm sorry to hear about your service experience! I reviewed your orders, and unfortunately the Bestop HighRock 4x4 Element Doors don't come with the mirrors. The photo includes the mirror to show off the door, and how it would look with the mirror. Under the "Installation & What's in the Box" section it lists what is included: Element Doors, Hardware, and an Instruction Manual.
I'm sorry about the confusion with the part, as well as that our service agents didn't do more. I saw you've been a great customer over the years, and I truly appreciate it. I worked with a manager and we issued a $50 voucher to your account for your next order online or over the phone.
Again, I apologize for any inconvenience this may have caused you, and if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree