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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Purchased simple brake line brackets for my JK, and the part(s) were great! The item is not the issue. The massive amount of follow up and needless advertising emails that followed even after "unsubscribing" and requests for it to stop has been relentless. Sell Parts. Don't hound customers!
It was easy to find the product I needed for my particular truck
Everything about the order was great except my package had a giant hole in it upon receiving it. I know this is likely out of your hands and lands on fedex
It was easy and had a good video telling about the side step.
Service was quick and had no issues at all. Product arrived safe and sound and works great.
Great around experience. Easy and fast ordering and everything was shipped and packaged great will definitely be buying more parts come here in future
I love how this site gears the visual of components on like model and colored images. Pricing is comparable and in many cases, better than competitors. Shipping is quick and notifications will be sent to notify on items in interested in getting.
Order pane in time. I could not remove doors I will need to order new hinges.
Package arrived on time and in good condition. Would definitely purchase from Extreme Terrain again.
I purchased my new roof rack for the JK. The standard shipping said it would be here in 2 days and arriving on a Sunday. All of my fellow Jeep friends laughed and said I wouldn't see it until later in the week. That would mean having to wait a week to install. But to my surprise it showed up early on Sunday and I was rocking it when I showed up at work on Monday. I was pleasantly surprised.
Called customer service because glue would not stick.
Was offered a minimum refund.
In would have to give up all rights to a full refund
I am very sorry to hear about your spoiler.
I see that you have returned it, but please feel free to reach out to me if you
Have any questions or if you would like to discuss your experience.
Amy
EXT 1257
Placed an order on 4/30/2024. On 5/8/2024 I contracted customer service to find out where my order was as there was no shipping information available. I was told that part of my order appears to be lost and the other half was delayed by a month due to being "out of stock." Even though the sight shows "in stock" and states delivery by a certain date. I finally decide to cancel my order for the missing items and the customer service rep instead initiates a return for the two (cheaper) items that I DID receive. I requested a cancelation for the items I didn't receive NOT a return request for the items I did. Pure incompetence by this company. THEN the customer service rep tells me they won't issue a refund until 10 or so days AFTER they receive the items back that I never received. I will never order from them again. Don't buy anything expensive from them. You'll regret it. Screenshot from today showing item in stock. How much do you want to bet their response will be, "called and left you a voicemail?" and "Please reach out to remedy this issue." I have reached out. Next stop will be the courthouse for a small claims suit.
I am very sorry to hear about your experience and thank you for reaching out with your concerns about your order.
I see that you have spoken with us already, but please feel free to reach out if you should have any questions or if you would like
To discuss your feedback.
Amy
EXT 1257
Received items quickly and everything is great quality!
One of my running boards was received damaged. The package was poor but based on how it was damaged. I don't think any type packaging would've prevented the damage..
We apologize that your side steps arrived with damage.
I have reviewed your order and I see that we have already sent a replacement for you.
Please let me know if you have any questions.
Amy
EXT 1257
Good Experience… I would consider purchasing from your company again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I wanted to reach out via phone call and apologize for your experience with your wheels.
I am so sorry I missed you. Please feel free to reach out to me if you would like to discuss your experience
Or if you have any questions. I would be happy to help.
Amy
EXT 1257