Overview
Extreme Terrain has a rating of 4.2 stars from 10,745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Instant Feedback
Very disappointed with how my card was used various times to purchase a set of tires. My card vendor told me that extreme terrain credit my card 4 times back. The whole experience was a nightmare. Extremely disappointed with the outcome, l am very unhappy with the results.
ORDERED SOME REDROCK DOOR HINGES & HINGE BUSHINGS! INCREDIBLE QUALITY & OE MATCH - ALL HARDWARE & ALREADY PAINTED HINGES, HINGE PINS & HINGE PIN NUTS. MY ONLY COMPLAINT IS THE HINGE MOUNTING SCREWS WERE NOT ALREADY PAINTED BLACK - BUT NOTHING SOME SPRAY PAINT OR THE LOCAL HARDWARE STORE CANNOT RESOLVE. WILL DEFINITELY BE SHOPPING HERE AGAIN!
Ordering online was a breeze. Lots of great sales this year. Product installation was quick, easy and simple! I'm very happy with all the products and their quality!
Great Service happy with checkout and looking forward to great products from Extreme Terrain!
Should be here friday no sat now monday I payed for 2nd day what gives/? RON you shouldgive my money back
Ordered a Redrock Grille Guard, it showed up in one business day as advertised. Had a question regarding compatibility with front sensors, customer service rep at Extreme Terrain was extremely helpful.
I was able to navigate the website and find a pair of step bars for my tacoma 2023 access cab. I had a question about the correct fit and size requirements for a certain model and the box chat (online) person was a tremendous help and gave me a few options to consider. The online process from selection to checkout was extremely pleasant and intuitive. Shipping was quickly communicated via email along with tracking and delivery updates. Highly recommended online retailer.
Terrible fit,brackets had to be modified, they ere supposed to fit 2018 jk they do not,wish I hadn't bought them.
Hey Richard,
Thank you for taking my call today! If you need anything else don't hesitate to reach out to me. Also, here's the link to our site for the Charity Auto Show we talked about on our website:
https://www.extremeterrain.com/driven-to-serve-show.html
Thanks!
Desiree
Navigating within the website is easy and user friendly. It offers a lot of options too. Customer service agent was very helpful in answering my questions. She called me back after missing a call from me!
Product is great, fast shipping and installation was easy thanks to informative video provided on website. Looks great!
Overall my experience with Extreme terrain was very good. I did have some issues with the app and the site; they were a little glitchy. I had to call in and the sales people were EXTREMELY HELPFUL. Even though i had some difficulty with the app and site, the sale people made up for it. I will continue to use Extreme terrain. On top of that, some of my order arrived today, which is only 2 days from when I placed the order.
I called in with numerous questions about which would be the best for my vehicle, the rep I spoke with was very knowledgeable and guided me to the best for me vehicle, which was not the most expensive even though they work on some form of commission, I found this to show honor and integrity, putting the customer ahead of monetary gain, something that is hard to come by these days
Ordered rims with the incorrect offset, however the sales person ensured they would fit my truck etc...at any rate, i called back twenty minutes after placing the order to try and see if i could change rims from a -6 offset to a -12 offset (mind you still trying to do business with extreme terrain), but i was told the rims were already pulled and they cant do that (quite efficient it would seam), however once it came time to process my return of course they took their sweet time. Don't recommend doing business with them at all. I am in an off road truck club and will be sure to share my experience with the 100 plus members i am in constant communication with on a weekly basis. Thanks!
The equipment ordered seemed ok, but the shipping boxes were completely destroyed and makes me nervous for future orders.
It works as it should. I borrowed this same setup from a friend and traveled approx. 3,000 miles. Worked great so I bought my own
Site says it would be here in a certain day. Did not show up, so now I wait. Hopefully it shows. But now the weather is turning. Don't say it will be delivered at a certain time, if you have no idea when.
Hello Vinny,
I apologize for the delay with your order coming from fed ex, I'm not sure why it was not delivered today on 11/18 and instead will be delivered tomorrow on 11/19. I went ahead and refunded you for the 1 day shipping that you paid due to the delay. If for some reason you do not receive your order tomorrow please do not hesitate to reach out to me directly at ext 1896.
Thank you,
Allison
Got them fast as usual with Extreme Terrain. I never have any worries when I order from here.
Last three orders were shipped with completely incorrect items. Last order was for 65.00 hardtop screws. They sent me 188.00 led side lights. Not even close to the item number. Just sloppy. Will find other vendors for needs now. Just sloppy business.
Hello Louis,
I apologize that you were shipped side marker lights instead of the D-Ring Thumb Screws that were ordered. I completely understand how frustrating this can be and we do not mean to cause any delays with installation of your product. I have looked into your order and see you have already setup a return for refund the refund was issued back to your original payment method today on the 27th. In addition I refunded you for the shipping and issued you a $20.00 voucher as a small token of our apology in hopes you will consider to do business with us in the future, If there is anything else we can assist you with please do not hesitate to reach out!
Thank you,
Allison
Ordered the Weathertech mud flaps for the correct year and bumper but turns out Weathertech makes two mounting options. The front were perfect, the rear would not work. Easy to return just the rear and Extreme Terrain is tracking down the replacement. Easy to work with.
It came a little late but close enough. It is for me grandson so I don't know yet if he will like it or not.
My experience was normal or average compared to other online shopping.
The process for including local installation is unclear or concerning. I've had my product for 4 days now and purchased it over a week ago with no contact.
Hello Lori,
I'm sorry about the delay in getting your appointment scheduled! I left a detailed voicemail but wanted to reach out here as well. We have a special install connect team that schedules those appointments, and it looks like they tried to email for dates to schedule the appointment. Besides the email, they can be reached by phone to schedule the appointments. To schedule by phone, the Local Shop Installation Phone Number is: (866)262-5899.
Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Edgardo,
I'm sorry to hear about your order experience! Unfortunately, I was not able to locate your account. If it makes the ordering process easier, we do have a sales team over the phone that can process orders, as well as check for parts, fitment, promotions and more. Also, for existing orders we have a service team available to help with any order issues. Our phone representatives are here everyday- 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends.
Again, I truly apologize for any inconvenience this may have caused you, and if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree