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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I ordered some stuff for Christmas for my boyfriend and since Thursday I've gotten literally 14 emails, like what even. Please stop, or give me an option at checkout that says this is not for me I don't want any extra emails just the confirmation, receipt and when it ships please
This is only my second product ordered, but I will be continuing to order because of the service is so great and the shipping is so fast merry Christmas
J ai acheté un article boite ouvert dont l article étais écrit en tres bonne condition mais était brisé. Donc j ai retourné mais la livraison ne m'a pas été remboursé. Donc 100$ de perdu tres déçu.
Hello Yannick,
Thank you for sharing your feedback with us regarding your recent order of the MP Concepts Hood Scoop (21-25 Bronco, Excluding Raptor) (Open Box item). We apologize that the item you received was damaged and you needed to return the item to us.
We reviewed your order and we issued you a store credit back in the amount of $36.21 for the shipping of this item. Thank you for brining this to our attention.
If you have any questions please contact us and we will be happy to assist you.
Thank you,
Amy
I had questions about a bumper and she was very knowledgeable and helped me to make the decision on the product I ultimately bought. Thanks Taney for your help. This kind of customer service is why I keep coming back to Extreme Terrain.
Great experience with my representative, knowledgeable about product, answered all my questions, made it real easy to finish my order
Back mud flaps do not fit right, inch a half difference where the fender curves, looks stupid an cheap! Paid for a fitted set!
Hello Robert,
Thank you for sharing your concerns regarding your recent order with ExtremeTerrain. We do apologize that that the splash guards you ordered did not fit on your Wrangler. In reviewing your order, it does look like you contacted our Customer Service team, and they were able to set up a return for you and found a set of mud guards that would fit your vehicle. If you have any additional questions or concerns, please feel free to contact us and we will be happy to assist you.
I have ordered from this company a couple of times now in the last couple of months. Received my orders quickly and very happy with everything. I will Continue to order all my Tacoma parts from here.
Mathew was extremely patient and helpful... He went above and beyond to answer my questions and take measurements that I ask for... In my opinion he is a real asset to this company... I have talked to him 4 times in 3 days... Always friendly and helpful... I f I'm ever back east, I would like to meet him in person... I'm not a big spender, but you all have a new loyal customer because of Mathew H... Once again; Thank You Mathew H for all your patience and help... Robert W from Oklahoma.
Received my order in only a couple of days. Easy to order. Highly recommend:
My daughter requested running boards for her Jeep and sent me the link to your website. I was able to find what I was looking for and pay for it rather easily.
Ordered a different Exhaust system. Accidently order an aggressive sounding one and should have gotten a Moderate sounding one.
Recent purchase, talked with a customer service rep who instructed me to call back in a week for best prices, Black Friday Sales. They even gave me their email and officer phone number.
Well, I attempted numerous times to recontact the customer service rep which met with negative results. So being on a time crunch for the parts, I placed my order. Then POW, the next day everything is on sale 😡😡😡😡
Sad part, if I had gotten the sale prices, I would have bought more.
I called the next day after I ordered to see of they give me the sale prices, but was told they couldnt. 🤔😒😡
Ive been a customer for years and been pretty happy, but this left a very bad taste in my mouth, with second thoughts about using them again
Shipping is horrible. I paid extra and I'm now 2 days past due. Says it's weather related but it's sitting 45mins from me and there is no weather in the area it was 43 today. Customer service is worse they won't answer questions or emails. Can't talk about quality as I've still not received item but they keep sending me these emails. They have to know I still don't have my order they just don't care which is the problem. Hence title of the post buyer beware
Hello Dominic, Thank you for sharing your comments regarding your recent service experience with ExtremeTerrain. We do apologize that there was a delay in receiving the Barricade Trail Force HD Front Bumper with LED Lights (87-06 Jeep Wrangler YJ & TJ) you ordered on 12/4/2025. We do work to get these orders to our customers as quickly as possible. The item shipped from our warehouse on 12/5/2025, but in reviewing the tracking information there did appear to be weather delays in the Midwest, which caused the delay in the item not being delivered until 12/10/2025. Regarding the extra amount that you paid for the shipping assurance, this is an optional service that will give you a fast, hassle free way to get a replacement for an item that was lost or damaged in transit. If you have any questions or concerns please do not hesitate to contact us. Thank you again for sharing your comments with us.
Thank you,
Amy
I have ordered multiple times from this site, including a cat-back exhaust system, front and rear bumpers, Easy and intuitive PLUS Amazing customer service!
Seventh order with Extreme Terrain with another eights orders with their sister site American Trucks. Always responsive, fast and efficient
For my friends jeep. But your site makes it easy to navigate and order the right part that he hasn't gotten around to getting yet.
Great Value and easy navigation on the Website / Fast Shipping received my parts in 2 days from order.
I will be coming back to purchase more goodies.
Thank You
Steve in AZ
I recently ordered a set of turn signals for my Jeep from Extreme Terrain. The price was excellent, so I opted to pay an extra $40 for overnight shipping at the last minute because I noticed my current turn signals weren't working. I needed the lights before leaving for a camping trip. Unfortunately, the order wasn't even prepared until the next day, which meant the "overnight" shipping didn't happen at all.
When I checked the tracking, the package was still 3-4 days out. Extreme Terrain refunded the $40 for the extra-fast shipping, but that didn't fix the real issue—I didn't get the lights in time and had to cancel my camping trip—very disappointing experience, especially since I trusted the expedited shipping option for a reason. I'll give them another chance, but I hope they do a better job next time. I'm not mad, but I just thought I should let someone know what happened.
Hello John,
I apologize that you did not receive your order within the timeframe you expected or paid for. I completely understand your frustration and disappointment with us. I see that you reached out to customer service, as you mentioned, and we have refunded your overnight expedited fee and issued you some promotional credit to use towards a future purchase. However, I understand your urgency in needing this essential part. I looked into the order details further and noticed that you placed the order after our cutoff time for the warehouse on Thursday. With the shipping reflecting 1 day, it was delivered on Monday being the next business day instead of Saturday. I apologize again for the inconvenience, and if you need anything else, please feel free to let us know.
Thank you,
Allison
The person I spoke to is very attentive to my questions and answer them all to a T, thank you for a great first time buying experience.
We use this website for aftermarket, performance or upgraded parts for vehicles we have at our shop. We have not had any issues with orders, getting parts on time and even when we need returns.
Why you put something on your jeep and you get rid of the old part or it's been modified and you can't use the old part it's not always easy to take that off and send it back while we were waiting on your other part to be replaced and I've got a lot of junk parts from vendors that you guys deal with. I understand it's not your problem or your issue but you know you're gonna have to give us a little something here every once in a while..
Hey Deana,
I located your account and see that you don't have any returns with us besides a total of 2, so I'm thinking you are providing us feedback on prior experiences or just in general. Either way, we appreciate you taking the time to share how you feel about our return process. I apologize for any inconvenience the return process has caused you, and if you ever find yourself in need of a product ASAP, let us know! Reach out to us; we will absolutely work with you and do what we can for you.
Thank you,
Allison
Product looks great. Happy to receive it a day earlier than expected. Only issue is the poor packing. The sidebars have some scratches on them from shipping. I will be calling extreme terrain to see if any rust resistance paint can be sent to me before I install them. Overall I am happy with the product and extreme terrain company.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Darcy,
Thank you for your recent order and for sharing you feedback regarding the emails you have been receiving since you placed the order with ExtremeTerrain. We appreciate you taking your time to share your concerns with us.
I reviewed your order and I have unsubscribed you from receiving additional emails, except for those regarding your order, you will still receive those. If you receive additional emails, you can scroll to the bottom of the email and select "Unsubscribe"
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy