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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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Received the parts in good order. Everything seems to be as described, very happy.
Overall the tires and wheels were good. But they were balanced with stickers, they already fell off. The one hub cap was also broken so I had to order a new one. Okay otherwise
I received my order in a very timely manner. However, when I initially placed my order there was some sort of computer glitch and it would not read my card. So, I used another card that went through immediately. The bad part is that later the duplicate charge showed up in my account so I was actually charged twice. I contacted y'all and was told that the other charge would just drop off as it was pending. That charge did not drop off! I was told by yall to contact my bank. I did this and was told it would take another 10 days to review the matter. So, I have been without a large chunk of change for days now and that money was my christmas money! I'm still waiting for a resolution from my bank.
So, as far as receiving my order on a very timely matter which I'm very pleased with, I am not however, pleased with getting charged twice and having difficulty getting $455. Returned to me. All because of some computer issue on your part.
Excellent response time for the order. I haven't had a chance to use the winch but installation was fairly simple and easy to do.
My husband's happy with the bumper! It was easy to install
Ordered 5 pro comp A/T sport tires with 5 pro comp 05 series torq rims and TPMS sensors shipped mounted and balanced, 3 of the 5 were packaged well the other two were not one rim had a nice gouge in the front the other wheel had the wheel weights stuck to the box unknowingly if they were extras or supposed to be on the rim itself. Sent the damaged items back for replacements. Quickly got replacements however they were not mounted and balanced like original order was placed. Left me to get them mounted and balanced. After almost a month of sending the damaged wheels back and 2 weeks after showing my receipt for the mounting and balancing at a local shop I still have not been reimbursed for the local shop doing the work and the excuse used is the returns have not been processed yet. Will not be making another purchase from extreme terrain after this hassle. It's fine for them to charge me immediately for my order but to get reimbursed for their mistakes made they can drag feet for 2 plus weeks.
We love the tires and rims but FedEx almost always disappoints. They put the boxes out in our driveway while it was raining so hard and the boxes were just falling apart when we got home. They could have easily put them on our covered porch.
I received both orders very fast. Both items are Christmas presents for my Son. Thank you
Great service shipped quick and packaged very well
Very easy to use the website. I did not need to register my Jeep. All the information is right there.
Hard to find part, on hand, excellent price. Shipped faster than estimated. Good follow-up.
Big issue...since ordering, they have blown up my email and rexts to the point where I have had no choice but to block them.
Dang shame.
Send item in promised time, well packaged- easy experience- will shop here again for my Jeep Needs!
My floor mats arrived on time and they fit perfect. I would definitely buy them again.
Easy easy! The running boards are exactly what we wanted!:-)
Always good and fast service.
Never get disappointed everytime i order.
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If