Overview
Extreme Terrain has a rating of 4.3 stars from 10,805 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
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I've had the opportunity to order several products from these guys and everything I have gotten has been top tier quality and craftsmanship. The last order I placed I didn't receive the product due to a mishap with FedEx. I reached out to Extreme Terrain and they are sending a replacement. The customer service is absolutely amazing. The same day I was supposed to receive another package from Rough Country and it must have been the same driver for FedEx because I also didn't receive it either. I reached out to Rough Country and they said there wasn't anything they could do. Extreme Terrain has gained a customer for life from me. GIVE THEM YOUR BUISNESS!
Always fast easy an reliable I love that u can look up anything you need very user friendly if you do need help they always respond in a timely manner The products are always exactly what they described. Prices are reasonable
Easy fast reliable parts ordered online every time shows up before it's supposed to
Did what i asked confirmed the order and placed it properly the first time. He is the only one I will call from now on 2 orders with him now and no issues
I love the way the site works. The model of your vehicle is in the system, making it easy to locate products. I can easily find anything I am looking for and the shipments arrive quickly.
I needed a trim piece but had no idea what it was called. Amber listened carefully, consulted with someone else and between the two figured out what I needed. Grateful for the patience and the help.
First order I placed was 2 weeks late, now my second order is 1 day late as of today, and tracking number is saying it's going to be 2 more days until I receive my package.
While searching for Rain guards for my 2025 Tundra and came across your open box clearance. The rainguards were in my price range so i went for it. To days later they arrived at my house.
The packaging was not so great hopefully from shipping but the items were not broken that i could tell.
Well worth the price for sure
The Rocker running boards are a very nice, very modern looking boards, I love the coating. The ground clearance stays almost the same. To get in and out of my truck is not as smooth as I thought it would be maybe the drop side step boards might have been better to access my truck.
Contents of package was damaged. Outer boxing was in very good condition. Inside the plastic wrap was a Return Merchandise Authorization for someone else that returned the item. I'm guessing shipping just repacked it and sent it out to me so I'd have to return it. Not good!
Hello Michael,
I'm sorry that you got a returned item instead of a new one! I was able to find your order and saw you processed a return already for the spare tire cover. I apologize for any inconvenience this may have caused you, and I went ahead and issued you a voucher to use on your next purchase online or over the phone with us. If there is anything else we may assist you with, please feel free to reach out to me directly at ext. 1320.
Thank you,
Desiree
Wasn't a fan of having to cut the pipe but there is many different body styles and cab sizes so I understand quick trip to the hardware store for a metal cutting blade for the chop saw and de burred the cut end with my Dremel install it was really easy the rubber hangers were the hardest part because I'm to stubborn to buy the correct tool just follow the easy instructions included in the box maybe 1 hour install time there is definitely strong difference between this and stock there is a drone in the cab hopefully it will get better as I time goes on overall great exhaust for the price
Nathan was very helpful in provided options and alternatives in price and manufacturer for my electric running boards for my Tundra. I am pleased with the choice selected.
I was so surprised I got to speak to a real person. Josh was amazing, he took the time to go through several different options ultimately helping me choose the right part. He was very knowledgeable, thorough & courteous Thank you Josh
So far I have just ordered the parts I wanted. The selection and variety are great and the prices seem competitive.
Finding what I was looking for was easy.
Now, just hoping installing them is easygoing.
So far my experience has been nothing. Havent even got my parts yet and have had 5 emails asking to review them and the website. So far my experience has been annoyed by extreme terrain
I received one of the two purchased items within days - extremely fast delivery. The second item (significantly smaller item) in my order took 22 days after I submitted my order to arrive. Furthermore, I waited a couple of weeks before inquiring about the status of the second item, received a response in about 24 hours, was told I should expect a follow-up in 24-48 business hours and that never happened. Instead, 5 days after submitting my inquiry, the item just showed up while the tracking info on the website still shows that it's being processed.
It was very easy to order on the web site, clear selections to get the correct product for our jeep wrangler. Looking forward to receiving our product, my husbands Valentine's Day gift.
I sadly, the part that I received was no different than a $30 part off of Amazon. Neither one of them worked correctly. So I thought the $100 part would be a higher quality but. What's the same as a $30 part of a Amazon?
Hello Jerry,
I apologize that the product was not the quality you were expecting and it did not work correctly for your vehicle. I have issued you a voucher to use on your next purchase online or over the phone with us in hopes that you will continue to do business. If you would like to use the customer portal to start your return which is orders.extremeterrain.com or you can contact me directly at ext 1896.
Thank you,
Allison
The starter didnt get here yet. Paid the $9.99 for delivery in 24 hours. It got flown to Saint Louis. That was good. Got sent to a UPS center in East Alton, IL early this morning. A little after 8am they said they have it but I wont be getting it until Monday between 12:30pm-2:30pm. They're only 30-45 minutes away. So 🤷🏻 I blame UPS.
Found what I was looking for and at a cheaper price. My only issue and it's not ET fault is I haven't received my package yet. FedEx is taking their sweet time. Been 2 cities over for 3 days now!
SAM was very knowledgeable and very helpful with the purchase of the big break kit. I will be looking forward to the installation of this kit and the better stopping performance of this kit.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jason,
I apologize for the delay in shipping I understand how frustrating this can be and delay your installation. I issued you a voucher as a small token of our apology in hopes you will continue to do business with us in the future. Looks like the Dana 44 Rear Axle Open Differential Spider Gear Kit is due for delivery on 4/10. If you need anything else please feel free to reach out.
Thank you,
Allison