ExpressVPN

I was looking for a vpn so i could watch my shows in english, purchased the yearly package with tye thought that there's going to be a free trial, as it was written on their site, nope, the whole 100€ were pulled off my card. Thought i'd might make the best of it but quickly i realised that i don't really know how to set it up, reached out to them in the customer support chat or whatever. TOOK OVER AN HOUR for them to explain, didn't get what i was saying although was explaining everything in great detail, they were going off topic all the time, offering something else to purchase. At the end i just gave up and filed for a refund. They told me my money still wasn't recieved, because it takes time to process because of the bank differences and me living in a different country, that was understandable, but i never got my money back after i had filed for a refund, no confirmation emails, no nothing, contacted my bank, they told me there's even no information about the purchase. Don't know, maybe it was the banks fault or some kind of glitch, but it's still bull$#*!, never purchasing anything from them again.

I cancelled my account, still got charged. Customer support is NOT helpful in the least. They'll do anything to wring that last dollar from you. Stay away, there's better VPN's available.

So I subscribed to this service with the highest of hopes but once providing my credit card info, downloading and installing their software, I was immediately displeased when the activation code they sent me came up as invalid or expired. I also was no longer able to access the internet on the computer I installed their software on. I contacted customer service via my other computer. They did respond saying that their activation server was having issues and to try back in a few hours. Well, I tried for 5 hours, deleted the software, reset my router, reset my wifi username and password, before contacting Mr. Able at customer service. After an hour of him telling me to contact my ISP, even though I told him I could still connect the internet via WIFI on my Iphone, Ipad, and other Imac he insisted it was an issue that I should take up with my ISP and disconnected from chat. This is the first review I have ever written and I have yet to see if they will actually live up to their 30 day money back guarantee "no questions asked". Its a virus or other malware, beware!

I have had it up to my neck with these people, so to save myself time, here is the final email i wrote these people, and it isn't good. Never buy expressvpn services, and certainly never use a union pay card if you are ever crazy enough to chance it.

So, its been a week and i have gotten no reply. Just to review, i bought a month of your vpn service with a union pay card. I already had an account with you all, but you wouldnt let me change the card i had on file to union pay, so i had to open a whole new account with a new email. I went through the whole payment process only to find out after i paid that you did not have my email on file. I then spent hours talking to service reps online and waited two weeks for you all to figure out what the problem was. I sent you a bank statement proving i paid for service. I told you multiple times that the vpn worked on my phone and all i wanted was my activation code so i could use it on my lap top. Well... enough is enough. I gave you a whole week to get back to me, and nothing. I guess either i or my money is meaningless to you. No one would have appreciated the run around i got, so true to my word i am writing a review of my experience this past month with you all, and it wont be good. I would demand my money back however you cant find the card i paid with, even after i showed you the statement! So now i have to go to union pay to stop all future auto debits. Thank for the so-so service and the nightmareish fiasco you call customer service.

Benjamin mould

I have an annual subscription to Express VPN as I am currently in China. The service has not worked for several months and even though I have complained and asked for my money back they said unfortunately is not possible. I don't know any other service in the world that you pay for and then don't get it. Let's say I pay for my electricity annually but I don't get electricity or for my education but I have no classes. I understand there must be difficulties trying to get connected in China but if you are unable to provide the service then you should not charge for it and should give the money back to the customers otherwise is called a SCAM. I had to pay for another service to ASTRILL at the same time which by the way works! I am aware this problem with EXPRESS VPN is not happening only to me as many of my friends had the same issues. For me is not even a matter of money, is a matter of being cheated and that's why I am writing this review I hope other people under the same circumstances join to complain.
Best regards

Francisco Hidalgo

Comp. Offers 1yr plus 3 mnths FREE for $6.67 but they charge for the 3 mnths so not really FREE. DA!

Scam company charges after subscription was canceled. They did not want to issue refunds and i will open case with BBB

Service itself was as advertised, however:
I detected over 100% CPU usage (from overclocking) by programme "expressvpnd". Of course I made sure that I was disconnected and I tried rebooting. The very high usage of CPU persisted (it was intermittent, but remained), and at all times appeared in my top 10 programmes running. I uninstalled, and the problem went away. Today I tried reinstalling (with a new download of their website) to see if the problem was with the original install: The problem returned.

This is completely unacceptable, and highly suspicious. Want to protect your privacy? Maybe first check that ExpressVPN isn't a form of spyware itself - or perhaps using customers' CPUs to mine cryptocurrencies. Who knows, but it's not worth the risk, the money, nor the massive cost on CPU.

I was using the linux 64 version, on Ubuntu 16.04, Dell Inspiron 15z 5579, i7-8550U.

I currently have a year plan at expressvpn and I'll tell you a little about my experience with them.
I primarily went with expressvpn because it was on a very nice sale (33~ euros for a year) and it had OK reviews. The features that I wanted in a VPN service was: proper privacy, simultaneous use on multiple devices, nice Windows interface with low system resource usage, Android app, torrenting allowed and can't remember anything more.
What I like about expressvpn the most is that's it's pretty speedy and it has servers all around the world. The Windows client supports the usual VPN protocols including OpenVPN which is great.
What I dislike about expressvpn is that it loses connection fairly often and because the official Windows client doesn't have a kill-switch feature—this is a privacy risk. The Windows client does it's job well, but it does have some annoying bugs (easy fixable though). And most of the time my upload speed is extremely low while connected to a VPN server, I'm not sure what the problem is but I'm thinking that the built-in NAT firewall is causing this.
http://www.expressvpnreviewz.com/

Keeps crashing, had to reinstall windows due to it... one big rippoff. Tech support is a joke and only provide temporary solutions