ExpressVPN

The Were Very Helpful With My Problem They Explained in Detail What To Do I Really Appreciate It Alot So Thank You for Expert Advice To Me So Again Thank You From Neil R Hinatsu

All i wanted was a refund and they are refusing to. Blah blah blah blah blah blah blah blah blah blah

Been using Express VPN for 2 years and am still a very happy customer. Keep it up with the good work.

Always have trouble connecting to web sites. VPN does not boot up quickly, and it creates lot of frustrations

I was told that for my trip in China I need to use a VPN to access all the foreign websites for my project, I stayed in mainland China and found that ExpressVPN provided me access to all the foreign websites that are blocked in China. I used its Hong Kong, Japan, and Los Angeles servers for better connection speed and minimum ping time. I found a bit expensive but since no other less pricey VPN works in China so I had no option. Overall my experience is good with ExpressVPN. The core features which I gathered from the website of ExpressVPN are;

The Points I liked:
Unlimited Bandwidth with Ultra Speed
Endless Server Switches
99.99% Uptime
Provides all VPN protocols OpenVPN (TCP, UDP), L2TP-IPsec, SSTP, and PPTP
High-End Security with OpenVPN 256-bits
Zero log keeping policy of internet activities
136+ servers in 87+ countries
Amazing Referral Program which brings 30 days of free service on every sign-up
30-Days Money Back Guarantee
3 Simultaneous-login Option

The Point I dislike:
No Free Trial Offer
A little Pricey

Bs cant refund the customer service is terrible when i put sign in with email link doesnt work and it keeps on charging after its canceled

After 2 years of use and various issues with Express VPN's support staff, I suggest that this product is in dire need of improvement. The Windows desktop app features a ridiculous user interface, i.e.the choosing from different servers cannot not be done in the main window but requires clicking links and drop-down menus. The client itself takes forever to connect to nearby location and even the so called "Smart Location" which is not geographically closer, takes some time to connect.

The worst part about the desktop client is its "Kill Switch" feature. When web connectivity drops and the switch kicks in to disconnect the PC from the Internet, it is next to impossible to turn the VPN off or to continue without it. Only a computer re-start can undo the blocking process. The client's "disconnect" function is extremely slow and the. Exe file continues to run in the background.

The Android mobile app does lack important features in OS 4.0 (Lollipop): When the "Server connection has failed" screen appears - there is not a button or link back to the start page from which to choose another server location. This means, one has to go to the app control page of the phone to manually kill the VPN process from running. Also, Wifi signals of average "coffee shop strength" cannot even start the app. At all.

Lastly, the support team greatly lacks technical comprehension regarding user's privacy, something this service supposedly stands for. I asked to have support guide me through the process to manually configure my phone for their VPN without the connection to a non-secure public Wifi source - and was told it couldn't be done.

The support chat feature of Express VPN's website is not encrypted and all communication transcripts that contain part of your login credentials - your account email, are sent to your email and thus the web in non-secure form of clear text.

Changes to your account when logged in are impossible and support staff asks you to submit your full name and payment ID details in order to verify your identity, a lot of personally identifiable information which is not required to sign-up. Of course, all of this is only possible either via non-secure chat or by non-secure email.

One must wonder why a big outfit like Express VPN cannot provide secure communications with their users to enable them for example to make changes to their account or profile details. Online banking provides something so simple, all over the world. Express VPN is the most expensive service with the least amount of consideration about privacy concerns of their users.

I am switching over to Proton VPN (https://protonvpn.com/) because they care and provide maximum privacy protection for their users. I do not recommend Express VPN for the above mentioned issues that they do not seem important enough to fix. If you value your privacy, do not buy.