Paula S.

I was looking for a vpn so i could watch my shows in english, purchased the yearly package with tye thought that there's going to be a free trial, as it was written on their site, nope, the whole 100€ were pulled off my card. Thought i'd might make the best of it but quickly i realised that i don't really know how to set it up, reached out to them in the customer support chat or whatever. TOOK OVER AN HOUR for them to explain, didn't get what i was saying although was explaining everything in great detail, they were going off topic all the time, offering something else to purchase. At the end i just gave up and filed for a refund. They told me my money still wasn't recieved, because it takes time to process because of the bank differences and me living in a different country, that was understandable, but i never got my money back after i had filed for a refund, no confirmation emails, no nothing, contacted my bank, they told me there's even no information about the purchase. Don't know, maybe it was the banks fault or some kind of glitch, but it's still bull$#*!, never purchasing anything from them again.