Express Den

DO NOT order from this company! The toy I ordered for my grandson finally arrived after many weeks of waiting. It came in a beat up cardboard box in pieces, one of which was broken. It and did not have instructions included. I was incredibly disappointed in my purchase. I will never order from Express Den again!

Please do not order from this company. Their prices are highly inflated to say they can do free worldwide delivery. The reason being that everything is posted from China. I have looked at their balance sheet and they hold ZERO stock. They just take your money and process an order through their contacts taking their cut. Your product will take weeks to arrive and if you want to return it, it will have to be to China, at your expense. You cannot get in touch with them by phone and cancelling an order is a no go! I purchased an item at $54 and then saw it on amazon at £6.99. Sigh!

Poor quality damaged product arrived, customer service does not exist. No phone number to call and they repeatedly respond with the same line of BS

I ordered a necklace from them, which took a long time to arrive. When it finally did, it was cheap plastic junk. I sent several emails, which I don't think they even read, or understood, but they finally told me to send it back for a refund. But it just wasn't worth the effort.

I liked too say thanks you very much Express Den co for may purchase of necklace it came on time in 1 months and one week it arrived on Monday September. 28,2020.( No Damage at all on the necklace.)

I order some tile tool parts from the company and never received my order. Contacted the company three times since the 9-17-2019. They said they shipped the order and hear it's four months later and nothing. Do not order anything from this place it's a scam.

product is great, loved using it. BUT it took forever to get to me, l had to send two emails and still didn't get a clear answer.

I also bought mini duster (hoover). Absolutely NOT as shown. Pieces will not fit together. Looking again, it actually stated it was 50% deal, so it should really should have cost nearly $50!. Cheap knock off plastic not worth $5! I was charged 28:98 usd inc 4 usd p&p, after finally finding a way to complain, I am told to return it to China but they won't pay postage. DO NOT USE THIS COMPANY. THE GOODS ARE NOT THAT AS ADVERTISED.

This company is a scam. Dont waste your time or money! This company is a scam. Dont wasre your $$$

Still waiting for a gift to be delivered to my grand child. After 8 weeks, NOTHING. THINKING THIS IS A SCAM. NOT BLOODY HAPPY JAN.

Ordered an item. Requested a halt on order a few hours later. No can do basically was the reply. Already shipped. Item came totally substandard and all the way from China. Returns address in uk but I was told to ship back to China for a full refund as a cost to me. Funny because the details on my bank statement for payment say Coventry. Please I urge anyone not to buy from this company. It's a scam and every time it pops up on my fb I will be warning people off. Pity I saw this too late. 25.00 out of pocket. Shocking

Finally got return instructions on the tinker-toy vegetable slicer I received for nearly $30. Sure enough! Supposed to return it to China from whence it came. (Guess that's where THEIR OWN warehouse is located) Of course, return shipping is on me. This was our first, and most definitely and our last purchase from Express Den. Chiintzy merchandise at inflated prices. Won't be returning it to China as we've wasted enough money with this outfit already. (P.S. Don't know why Sitejabber didn't include at least one of the 3 pictures we sent with our original review.)

It's weird, the tracking was showing that it was delivered. I'm suspicious that there is some kind of hacking in the tracking system to change data. All must be fake from the beginning. I have the e-mail about sending goods out and the PayPal bill. The post office said they never saw it. Nowhere to turn.
Avoid ExpressDen!

I ordered an item on 1/4/19 and cancelled on 1/5/19. I did not hear back so I cancelled again on 1/7/19. They wrote back and explained shipping info. I wrote them again cancelling on 1/12/19 and 1/14/19. They continued responding with info about how they ship. We got the "Good news your item has shipped" on 1/24/19. I told them I would not accept. I got the item and contacted them again on 2/2/19 telling them I did not want the item and if they would send a prepaid shipping label I would return. They never replied. I contacted my CC Company and they took charges off. I recently got notified charges were back on because we received the item. So... here we go again. Do yourself a favor and stay completely away from these people. I gave them 1 star only because it was the lowest I could go.

Do not order from ExpressDen! I ordered a product and it was not as described and it would not work as described. They allowed me to return it, but the return address is in the UK and the cost to pay the shipping was more than the cost to buy the item. They have a foreign return address on purpose so as to discourage returns. Now I am stuck with a worthless piece of junk. Stay away!

I ordered a small hand held vacuum. It arrived in an extremely bashed box from china! It was nothing like the video and just cheap plastic. Will never be ordering from them again and would advise others not to use them.

The item I ordered did not come. Because I had ordered it through PayPal they had to answer. They said the address was undeliverable. Wrong. It was exactly right. Perhaps they entered it wrong? They strung me along until the PayPal deadline expired to escalate the dispute. Then, they told me to go to my post office but of course it wasn't there. The tracking had dropped off long before that. This was a $20 item, friends. It became a principle for me, not money. Once I told them I had gone to the post office, they stopped communicating with me. Apparently they don't care enough about their reputation to even refund or replace a $20 item. Don't deal with these people.

I will never buy from this company again. Horrible experience
Mini Duster is a ripoff comes with no instructions and pieces don't fit together.