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It took me several attempts to get return/refund instructions which ended up being totally useless as they wanted me to return the item to China at my expense to get a refund. They did finally respond to my email. Nobody has been able to provide me a phone number and site location "cannot be determined" according to one source as it's located overseas. I don't believe "immediate refund" is in their vocabulary. Just keep trying. Wish I could be of more assistance.