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on 2/25/19Please see my follow-up comment on returns in the reviews. IF you are able to get a response from Express Den for return/refund instructions, you will probably be directed to an address in CHINA to return your merchandise. Of course cost of returning their junk is on you. BTW, impossible to find a phone number/address for Express Den. According to another consumer advocacy site, location of server cannot be determined. Somewhere "overseas".