Express

I entered the store and was greeted by an employee who said to ignore the 40 percent off everything signs and that everything is 50 percent off. I heard her telling everyone the same thing as they came into the store. I tried on a bunch of clothes because I shop there weekly and I knew beforehand some items I wanted. By the time I checked out the 50 percent off apparently ended. I told the person at the checkout I was told it was 50 percent off and she said that ended at 1 which was about 20 minutes ago. She would not honor the 50 percent off even though I waited in line for over 20 min and did not even know there was s timeframe from my initial greeting. Very disappointed in how I was treated. Especially most of the employees know me by name.

I live in Canada and I was recently scammed by Express.com. I purchased a coat online and I had to send it back because of an incorrect size. I was eventually refunded after about 3 weeks. In my next credit card bill, I saw that my transaction was refunded five times, so I was given back five times the amount they owed me. A few days later (after the conversion between the USD and CAD had notably changed), they took back the money, so I was charged an extra $50. I was furious and had to literally type out, step by step, their mistakes and why they owed me money. Anyway, I received an email saying that they would refund my money, but after a 10 day waiting period. Never buying from Express.com or any of it's stores again.

Needed a clarification regarding my payment and spoke with someone named Guy. He straight up started yelling and making fun of me. I requested to speak with his supervisor and Jenksin (not sure about her name) she totally ignored what I said and didn't apologize till I said "hello can you hear me." As a costumer who has been shopping at Express for years I've never had an issue with anyone. Im a very calm person, but I just can't let go of the way he treated me. Needless to say, I will gladly spend my money somewhere else. I'll be spreading the word wherever I go if I dont receive a proper apology.

Worst business practices I have ever dealt with. Ordered from Express... they placed THREE authorizations on my account for an order they cancelled because the item was no longer available. Two of these authorization were on the same day 7 days after Express cancelled the order.
The only thing Express can say is sorry here is a $10 reward wait 3 to 5 business days for your money. When speaking with a supervisoria I was advised 3 to 5 business days is the policy for the authorization to be removed. When I asked is it policy for Express to place multiple holds for one item on an order the company cancelled? This is absolutely unacceptable. I have been a loyal Express customer for years but will now take my business elsewhere.

After the poor customer service I received on my first (and only) order from express.com, I will no longer be purchasing clothing from the site. Very disappointing. They seem to give you the option of requesting an exchange in size when you mail the item back, but they just gave me a refund. I didn't realize they had issued a refund, so I called to ask where my replacement item was. The girl obviously never looked at my order because she told me it hadn't been long enough for them to process it yet. Called a second time before the young man finally told me a refund, not a replacement, had occurred. Took him about 2 seconds. Now why couldn't she have done that the first time I called?!? Will no longer be using express.com

This was my first time purchasing from express.com. I ordered an item in a specific color which they didn't have available in any of the local Express stores. The merchandise itself was superb and very flattering. I would have given this online merchant a 5 star review... however, I wasn't too impressed with the mysterious "International Processing Fee" that was added to my order amount. I've never encountered anyyyyyyyyyyy online retail merchant that would charge this unheard of extra fee. Ever. Sure looks like an easy way of charging extra hidden fees to me. Shame on u express.com.

Express put a hold on my gift card, which I have never heard of, and then charged my bank the full amount. An hour on the phone with customer service with no resolve. They say I have to return order and reorder with the gift card again! Awful company!

I am all about being safe with covid but what is the purpose of closing your fitting rooms? I am carrying these clothes around your store already... if you are going to allow people in your store then please open up your fitting rooms! I have rewards to use which is so frustrating that I cant use them on line to start with... so i am forced to come in your store and use them on clothes i dont know fit! Beyond frustrated! You have always been my favorite but so frustrated right now! Please let your policies make sense!

My purchase took 2 and half months to arrive. I ordered 23rd Oct and I couldn't make it for a Christmas Present for my family members. It has arrived on mid of Jan
Purchase were in the plastic bubble pack without no company's retail box or paper or anything and also no invoice. How can we make it as nice present? And importantly product was of such thin and poor quality and for the price I could buy the same pan from any cheap discount shop. I contacted them for a refund as they have a' happy to refund if not happy' policy. Their reaction was unkind.

I Used to love this brand and would take any chance I got with new clothes on them. Now it seems they no longer care about providing a service that requires clarity. I ordered from them to have everything in the store so I could pick it up in person. Not only did they split my order but I never received the rest of my order. When I asked they reship it to the store they not only reshipped it to me which I did not want they could no longer cancel it.

This site added shipping and duty fees to my order without notice.

It advises you of the fees in the confirmation slip under ''misc. Fees''.

When I tried to cancel the order online (within 5 min. Of purchase). The messaging system would not let me send any message.

I had to call the company to cancel. Given the wait time during my first call, I had to wait until the next day to call again (and waited over 20 min. To speak to an agent) who then informed me that it was too late to cancel the order.

I had to undertake an entire procedure with my bank to report this as a fraud. Which was not easy given they had shipped the merchandise (that was left of my doorstep).

It took me hours to return this order.

Save yourself the trouble and find another supplier.

I ordered a pair of shoes and a shirt. Mind you the shoes was something I really wanted and was the last pair in a size 5. The package came on time as expected which had my correct name and address. However, upon opening the package the items that I had received were someone else's order which leaves me to wonder how people can mess up simple things like that. I called Express to let them know that me and this other person's orders were most likely switched and asked if they can do something about it. The person I talked to seemed careless about it and said they couldn't do anything except give me a refund for the shoes since they didn't have it anymore in stock. So disappointed with Express.