ExploreTrip

This is the worst, worst, worst experience ever! I booked the round-trip ticket unfortunately through them. 24h passed by and didn't get the eticket. I called them once - said the credit card I used was declined - namely American Express did not process it. AE said there was never a charge on my credit card. I called him back - by the way his English is very rusty - his next excuse was that the ticket was canceled 2 days ago - what? I booked it 24h ago but my ticket was already canceled 48h ago - this is like a back to the future. While I was on the phone they emailed the cancellation. Smart but too late. Again he said this connection did not exist. So I persisted and booked another one, called back and gave him 4 hours for etickets to be issued. Guess what - he didn't do anything again, saying that they experienced "technical issues" - whatever it means. After couple hours being on the phone - what a nightmare - my case was unsolved and decided to go to somewhere else. Stay away from them. Hope that Better Business Bureau can do something about them. I will definitely file a complaint.

Great company always have best airfare! Recheck a couple of times before you book to get best price.

That was my terrible experience. I booked the flight through ExploreTrip to Vietnam successfully. However, when i went to the airport, I couldn't check in because the system couldn't find my name. I called the customer service of ExploreTrip at that time and they said my flight had been cancelled. The agent of the airline talked as if i made the mistake of the cancellation. But I am sure I didn't cancel it. I emailed the airline and they confirmed they didn't cancel it, either. The mistake must have been made by the agent but they were still irresponsible for that and blamed it on me like I accidentally cancelled it. Finally they only refunded me 1/3 of the original price. That is not fair for me because it was not my fault. I am only the victim. I didn't do anything wrong. They scammed me and behaved so rudely like i had to accept that loss. I had to call them lots of times to receive that money.

I would recommend you shouldn't book flight with them. They are so rude and unprofessional. As soon as they receive your money, they would cancel your flight without letting you know and only refund you with little money.

ExploreTrip has proven time and time again that they are not a reliable provider for purchasing air fares. Case in point, their e-ticketing process requires an approximate wait time of +2 hours or longer AFTER entering your credit card info as well as an email confirmation being sent to you. The +2 hours process requires ExploreTrip to then MAKE THE RESERVATION on your behalf?!?!
In the meantime, the traveler is given only petty "reassurances" or excuses how complicated the airline industry ticket pricing can be.
After +5 hours, the obligatory back pedaling of how they can assist you on another airline at different times than what you originally requested and received email confirmation (ExploreTrip will state their policy on email confirmation as their "get out of jail free" card). This is a basic "BAIT & SWITCH" strategy that seems to be what they're known for. ExploreTrip will continue to be on top of Skyscanner's list because they'll use that same low fare (almost 40% less than competitors) to bait the traveler even though it does not exist any longer. You know... false advertising or FRAUD.
I've already warned Skyscanner's customer service department regarding this bad business practices from ExploreTrip. However, Skyscanner continues to use this provider and actually places stake on ExploreTrip's 5 star ratings (bogus because employees have written them).
This does not bode well with Skyscanner at all. It will only be a matter of time until this site does a thorough review of all REPUTABLE providers and conducts periodic evaluations in order to weed out the biggest offenders such as ExploreTrip.

This website first appears to be a great site, however not until you start to book a flight. This site total a big SCAM in their price, they list their price really low than other sites then you book it, they ask you to fill credit card verification and copies of credit card plusdrive license which I never seen on other site before. DON'T DO THIS! They can STEAL your idenity, plus their booking site is NOT secured https as needed when you provider important information like credit card number.

I was foolish because of their low price, I sent all that document that they asked... they emailed back with the excuse "the booking got canceled by the airline". I booked another flight, filled all document all OVER again then they emailed back saying "the booking got canceled by the airline"! They're lie. Airline doesn't sell them that slow of airfare. They claims to airline cancel their booking. Remember they have your all information, who know what they could do it them.

Don't either bother to call their customer service. I tried to call for 2 days, all I talked with was the same guy who has a strong accent that you're hard time to understand. Only ONE employee work as customer service for 2 days on the roll. What is horible company!

I called to ask why the price that I booked still in the website even though they know from my case that airline wouldn't take this price, he admits that the online price in far off, but all he keeps repeating is "Sorry ma'am".
DON'T BOOK with exploretrip.com!
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My reservation with exploretrip confirmed within few hours everything went perfect am very happy with their service...

Travelling services provided by exploretrip is pretty good. I do not have any complain. Keep growing exploretrip.

Best deal I could find on airline tickets so close to the departure date. Site was easy to maneuver as well! Great Service.

They do not pay you back tickets, even if air transat gave back the money to them! It has been months!

I recieved much better service from exploretrip when compared to other websites. Even their customer service is good and helpful...

Got directed to book with them from the results on SkyScanner. Booking the flight was easy and that is where the nightmare began!
I called them to cancel today and got informed that they will charge me a $200 fee to cancel "but you'll get your credit back". I was thinking "Okay, you can take that fee our of my travel credit" - NO, that $200 will be for THEM - EXPLORE TRIP, not for the airlines. Guess what? Since our flight booked with JetBlue, we will ALSO GET CHARGED ANOTHER $100/EA WHEN WE DECIDE TO USE THE CREDIT (which is now down to NOT EVEN ZERO but NEGATIVE if you do the math) from this whole experience.

That's not even the best part yet! When I was saying (as I was thinking out loud) that maybe it'd be better to not showing up to our flight then. The lady, with the Indian accent that everybody mentioned, informed me that "Oh no, that'd be no show and they will charge you a no show fee AND you'll get no credit from it". Like do you even listen to yourself, lady. YOU'RE STRAIGHT UP SCAMMING ME RIGHT NOW!

LONG STORY SHORT, JUST DON'T BOOK WITH THEM, AT NO COST. THERE'RE MANY OTHER RELIABLE SITES THAT YOU CAN BOOK CHEAP FLIGHTS WITH! BOYCOTT THESE SCAMMERS!

Last year I purchased 2 tickets to Brazil for September, however my father past away in July so I asked to have my ticket changed to July. The customer service not only took forever to answer the call, but they charged me additional $850 dollars to change my ticket. Since my husband could not go, they ensure me that I would have a credit for his ticket in a total of $700. After September I called and asked to use this credit towards a ticket for myself to go to Brazil visit my mom for Christmas and they again took forever to answer, but once they did, the lady told me that the $700 was attached to my husbands name - even though I am the one that paid and it was on MY CREDIT CARD. I thought that it was absurd. So I bought a ticket separately and visited my mom.
Now I just contacted them to inquire about my credit and they told me that to purchase a ticket it will have a fee of $300, since I am changing the tickets date from September, 2013! And the worst: because it is Saturday, they cannot deal with this matter because the ticketing department is CLOSED. I am so fed up that after spending a lot, my only credit will be $400 and I may not even get it. BY THE WAY: WORST COMPANY EVER! STAY AWAY!