ExploreTrip

THE WORST EXPERIENCE I'VE EVER HAD IN MY LIFE! I have bought a round-trip ticket through them for $549 (after all the taxes and fees). The confirmation came right away, somehow not stating the price. Next day I've checked my bank account to find out that they have charged me $589 instead. I called them and they told me that I bought the ticket for this price and sent me the itinerary. I went to their site, found the same flight to see the $552 price. I told the peson I was speaking with (Sam) to connect me to the manager. He wasn't available and I had to call back several times that week to finally get ahold of him. The manager (Arthur) explained the mistake as some glitch in the system, because charges went up and I got charged later that day (when their site was still showing $552?) So he said he can either refund the ticket or send me a $20 refund as an excuse. By that time it was late to buy a ticket from another site - the prices were already higher, so I agreed to $20. It's been 2 months after they were supposed to send it and the check hasn't come in yet. I've called them several times and they either say that the manager is not available or simply hang up on me. I'll file the complaint with Better Business Bureau, too.

I have gone through many of the travel agencies to purchase tickets online but the best i found is exploretrip with reasonable price...

I needed to change my flight, EXPLORETRIP not only didn't tell me my ticket was non-refundable/non-changeable; furthermore they do not announce it anywhere in the email receipt. This means that during the course of my 24 hour cooling off period I could have canceled, and paid a slightly higher price and taken a changeable fare, which I would have been happy to do.

I have also checked on their website, and no one in the booking process for the identical flight does it mention this.

Their customer service "Patrick Williams" told me that they do not state it everywhere because it depends on the fare. This seems like a bit of a circle jerk. So the only time I find out is in the event I need to change it? And then I discover I cannot.

After speaking to the airline they also confirmed this was a fare that had no refund/no change rules.

DO NOT BOOK ANYTHING THROUGH THIS COMPANY. It's sad that we only write the reviews after the fact of being ripped off, in the future I will always be sure to check reviews on any smaller agency that sells tickets online that isn't well known.

About a year ago, Explore Trip had sold numerous tickets with Jet Airways, an airline which went bankrupt in April 2019. Ever since its insolvency, Explore trip has not issued a refund to the customers including myself. In fact, I found out about the insolvency within 48 hours prior to my flight by myself. There was no email notifying customers about the insolvency upon the incidence, no backup plans, and no effort to resolve the issue. When I called the customer support team to inquire about the issue, they responded: "well its good that you found out now instead of finding it out at the airport." Despite the fact that my flight was leaving within 48 hours, the person on the phone could not provide a solution or an alternative. He asked me to send an email, and told me "they will probably get back to you within 48 hours" I waited for about 10 hours and couldn't wait anymore so I cancelled my flight with them entirely and re-booked my trip with Expedia. I have been contacting them via phone and email back and forth for more than a year now, and they only keep telling me that "they are working on it, please be patient" It has been over a year! Are they waiting to a point that they are no longer reliable? Jet Airways is non-existent now. I spent $678.26 on the original flight with Explore Trip and an extra $930 for the last minute booking. I have waited too long to reach out to my credit card company and the dispute period is 3 months; however, my transaction was made over a year ago. Does anyone know if there is any way to get my money back? Is taking legal action the only way now? Hope you all are safe and well, and DO NOT BOOK WITH EXPLORE TRIP.

Note: For everyone out there, if you have experienced a similar situation with Explore Trip. Let's bring them to courts by signing a petition. Go to 'change.org' and search for 'exploreTrip'!

Their response is really admirable. When i contacted them, they really guide me with correct info...

This travel agency has proven incredibly unscrupulous and completely unethical. They fraudulently claimed to be accredited by the following: American Society of Travel Agents (ASTA), Airlines Reporting Corporation (ARC), and the International Air Transport Association (IATAN). However, they are not listed in any of these organizations' directories. When I reported this to said orgs, miraculously those logos disappeared from ExploreTrip's website within 24 hours!

Further, they overcharged for a fare, due to a delay on their part of the booking process, which resulted in several hundred dollars more being charged than the original quote. They then relentlessly refused to refund the overcharge, and then avoided issuing the refund over the course of 4 weeks, numerous email, over 20 phone calls, and 10+ hours on the phone being given the runaround to the point of exhaustion. It was finally issued after the threat of reporting their behavior to state regulatory agencies.

Given how awful and unscrupulous they are, I strongly feel the need and responsibility to report this. DON"T USE THEM!

I tried booking a flight with this company last night and they sent me an email telling me my card was declined so I rang customer care to try book it again as I thought maybe I entered my card details wrong. A man called Alam answered and I gave my card details again and he told me its taking a long time that he will email me and let me know if its gone through. A half an hour later I get another email saying it was declined so I thought it might have been my card as I was using my Irish card and i'm in Canada so I rang with another card and Alam told me they don't accept Visa Debit so I told him it doesn't matter. Five hours later I get an email from this company telling me the booking is confirmed and they took the money out of my account without me giving any authorisation or knowing they put through the payment again they took it upon themselves to use my card details without me giving any permission! The customer service and cancellation department are so unhelpful and won't put you through to anyone higher than a "supervisor" and won't give me a refund even though they booked the flights themselves with my card details. This is FRAUD and a joke of a company so everyone PLEASE do NOT book through Exploretrip! I wish I saw these reviews last night because I definitely wouldn't of went near them.

Quality travel site that very regularly provides competitive rates for all your travel needs. Simple easy to use interface that operates quickly.

Not sure what changed, but I used to get killer deals on exploretrip & lately I haven't been able to save much.

I use exploretrip to do all my personal vacation bookings. Prices can't be beat and very easy to use the web site.

I purchased 2 tickets (JFK to CDG) via Kayak, which rerouted me to the ExploreTrip site. I immediately received a confirmation email - but my credit card was not charged and the PNR number didn't work on the British Airways website.

Since the flight was VERY cheap, I read a few reviews, and then called ExploreTrip to confirm. Seems like you pretty much always need to call and confirm to make sure your ticket gets issued. I waited on hold for 13 minutes, at which point a very nice (yes, Indian) woman helped me out. My fare had gone up $74 (total for both itineraries), and she asked I email the explore trip email address to confirm I was okay with the fare rise. Honestly, I wasn't surprised, it was just SO cheap when I booked it but still a great deal.

I emailed, with her still on the line, she saw the email come in and then issued the ticket. I got a new email from them, with a working PNR, and I immediately went to the British Airways site to choose my seats. The whole process took about 45 minutes, but worth the $400+ I saved in a cheaper fare.

ExploreTrip and Mondee Inc. are absolutely horrible to work with. I bought my ticket to fly from the West Coast to the East Coast. The trip was scheduled for Thursday night with me arriving Friday morning and leaving to return on Sunday. My Thursday night flight was cancelled. They would not reschedule me for the next day, and if I went on the Saturday I would fly in and have to turn right around and fly back on Sunday. So, basically the roundtrip flight was cancelled. I contacted them immediately, and they were very evasive. They didn't even try to get me on another flight. I contacted my bank and asked to stop payment. ExploreTrip/Mondee shared that they had a cancellation clause... must've been the smallest print ever... and then told the BIGGEST LIE to my bank. They did not say anything about weather cancellations in their policy, just that if you need to change or cancel it is your responsibility to notify them in writing for such a request. But, then they actually LIED, YES LIED, AND TOLD MY BANK "FURTHER, WE SEE THAT THE TICKETS ARE USED BY THE CUSTOMER AND WE DON'T SEE ANY REASON FOR CUSTOMER TO DISPUTE THESE CHARGES WITH HIS BANK". That was an outright lie! I did not EVER use the tickets! I hope what goes around with this company, comes back around and bites them hard! Outright LIARS!

I love travel and exploretrip had helped me a lot to fulfill my dreams, I always search first on exploretrip and then looking for other options...

I booked through Explore Trip for my flight to Asia. The day before my flight, I contacted them trying to figure out how to reserve my seat. The lady I spoke to explained that it'll be additional $25 and I asked if that was the total charge, she confirmed that it was. After reserving all my seats she quoted me with $140. I asked why I was charged with $140, she explained that I have 4 flights and it's about $25 per seat that is being reserved. I said no way. I'm not doing that and requested to speak to her supervisor. She informed me that they are busy and to expect a call later. I called back after 4 hours of not hearing back from them. The gentleman informed me that he doesn't see any charges and there's no note about a supervisor contacting me. I asked him why was I quoted $140 for reserving my seats, he said that's not right, it should have been no more than $20 per seats. I said Ok, let me think about it and I asked whether I could reserve them for no charge if I contact the airline, he beats around the bush and said, for this particular airline you can't they'll charge you. Overall the conversation with this rep was pleasant and he was very patient, so I complimented him for his service and thanked him. He asked if I can share my comment with his supervisor, I agreed to it and remained on the line. Immediately the supervisor was on the phone. He asked if I can give a good review on some site.

My problem with this was why was it hard for me to get to a supervisor when I needed to complain but it was easy for me to speak to him when I needed to give an appraisal.

After I got off the phone, I decided to call the airline about reserving my seats, they guided me through. I found out that I was able to reserve seats without a charge. After finding this out, of course I was pissed. I can't trust this company at all. They are not ethical and what they are doing are bad business. They are scam artists so be careful before you book anything with them. I don't want the same thing happening to anyone else.

I have booked a ticket 12hrs before departure with exploretrip.com and 2 hours later got an estatent from my bank about the transaction, and just a few minutes later my eticket from exploretrip.com
However, just 7 hrs prior to departure, they emailed me they are cancelling the ticket because "payment verification failed", and following that saying they will REFUND THE CARD IN 7 days. I called their customer service to clarify, since I checked with my bank and transaction went through, their agent - based somewhere in India, was just wasting my time telling me that they get these complaints all the time, and the money will be back in a few days. So basically, what they do is they will hold your funds and use them, and then just cancel the tickets, and leave you stranded, waiting for your money to be refunded for weeks. You get absolutely nothing, and they get to use your money anyway they want for a few days or few weeks. DO NOT BOOK THROUGH THEM. I wish I read more reviews about them and not trusted skyscanners rating. 0 stars at best.

I faced problem with mismatch of my name on the plane ticket one of the exploretrip representative gave solution quickly... thanks