ExploreTrip

THEY ARE SCAMMERS! NO MATTER HOW CHEAP THEY SELL YOU THE TICKET IF YOU NEED PEACE OF MIND JUST DONT BUY IT FROM THEM.
I want to file a lawsuit against this company for all the mental harassment and FRAUD they have caused and the # of desperate calls I have made to resolve my problems. IF ANYONE ELSE feels the same we should file a JOINT LAWSUIT to shut these scammers!

I think this is so far the worst decision in my life to book tickets with these guys. I have lost $3k. I have received no compensation on my bookings and customer support was rude to tell me you have lost the money and did not try to understand the situation at all.
1. They over charged my credit card and did not bother to tell me until I checked my credit card.
2. If that would have gone unnoticed on my side, I would lost another $600
3. First they do not explain if rescheduling would incur additional cost as I am booking 6 months in advance and then later claim "Oh Sorry we missed telling this" and I end up paying more money for something so ahead of time
4. They do not or I guess they don't want to understand customers problem at all
5. They give no *special conditions while making a purchase. To explain it better, If you book a certain flight from Dest A to B with a transit at C, they will never mention that you NEED A TRANSIT VISA
6. BECAUSE OF #5, I was denied boarding and lost all my money
And in the end they did not even reply to my customer support email nor offered any compensation.

Hi all,

Sum-up:
GO AHEAD & BOOK JUST, IN CASE OF AN ISSUE, expect to spend at least 30 min with a customer service representative => why should you do that? They are $300 cheaper than the others. Note for the management, please change these stupid forms!

Details
A. Good prices & good customer service
Exploretrip.com has good prices, indeed the best ones, even when you book (very) last minute. The customer service is very professional and patient (big up for Chris Martin) and I know how hard it is to keep your cool when dealing with customers facing issues all day long, I've been there. Remember when everything is fine, (almost) nobody calls to say "hey thanks love your company you guys are doing a good job!" Me, I got an issue, so I got to call them.

B. Weird internal processes.
While the customer service is amazing, company's processes are a bit weird.
Please if there is a staff from exploretrip.com reading this, copy-paste the following to your COO in an e-mail. => Guys please make more money by generating more sales & improving your retention rate as well as your online reputation, for god sake!
When you call the customer service [those people are truly dedicated], they say to you that, even if their management is requiring them to send a form that requires your full bank information (the full credit card number & expiration date) you actually need to provide only your last 4 digits of your credit card, the name of the bank & the name of the card holder => same standards as Amazon, Priceline, American Airlines in their confirmation e-mails.

C. Solution to avoid form issues: how to fill up their stupid forms in case of an issue:
1. For the form you need to fill in you just fill in the name of the credit card holder & the 4 last digits of the credit card
2. For the picture of your credit card you can hide everything with pieces of paper => except the name of the bank, the 4 last digits of the credit card number and the name of the card holder (industry standard requirements).
3. For the actual picture of your physical ID (driver licence, passport or ID) they just need to see the name of the credit card holder and you may hide the rest of the written information.

I love to explore the world and i always prefer to visit this before start my journey because this is the only site where you can find best deals.

I liked this company's service very much. Had no problems during my trip. Would like to buy my ticket from them for my next trip.

I took my decision on right time and I saved my money too. Thanks exploretrip for providing me wonderful service.

I booked my flights in July for my Christmas trip. At some point the itinerary had been changed by the airline. I was not informed of this at all. I found out by going on the airline's website to reserve my seats. The times had changed completely and I would've had to wait at an airport for my connection for 14hrs with 2 small children. Not only that, but what if I hadn't checked the website before and had just gone to the airport? What would have been my options when I would've been 11hrs late for the flight?

I called immediately and was first promised it would be solved in 2 hrs. When I called back in 2 hrs, I was told there's nothing they can do that I need to call the airline. I call the airline, they say I have to call Explore Trip. I call Explore Trip, they say to give 24hrs. I call back, no answer, I was on hold for 45 mins. I'm assuming because they saw I'm calling again.

This morning I had to book completely new trip because of this company. I understand airlines cancel flights, but what I don't understand is why couldn't they inform me of this. Or offer other options than waiting 14 hrs at the airport. Now they say I won't get a full refund, but we see about that. I'm calling my attorney next. These people are crooks!

Heard about them from a friend who had a good experience, I tried them for a trip to Manila, very good price on flight, it all worked great.

I first off want to say that anyone reading this review, the people working at this company go on websites about reviews of their company exploretrip and put up fake 5-star reviews to make themselves look good. They are not real, so don't believe them.

Unfortunately, I had booked with this company the beginning of the year and I had a problem where I couldn't fly and showed documentation to support it. The Airline was perfectly fine and said I should get refunded, but I had to get the refund through exploretrip. I've never dealt with a company before of people who are so rude and have the worst customer service. I'm sure like many of you who tried calling, they randomly just hang up on you, ignore you, and even lie to your face. It was honestly easier to just email them and seemed to get more results that way, but still didn't do much.

I had all of my proof of the different answers they were giving me through email as one lie after another, and giving the run around to refund me of why they couldn't do it. Literally after many months of asking, I told them I would seek legal action and had the attorney general call them to figure out why they weren't refunding me. After getting a good talking to, they FINALLY issued me a refund. Keep in mind, this is a tactic they use of giving you the run-around so you will want to give up of getting back your money.

Despite getting my refund in the end, I would stay away from this company and will never use them again. You might save a little bit of money compared to a regular airline's site, but it's not worth it. They change prices on you, lie to you, and hang up on customers. Do not do business with this company at all costs unless you want to check your credit card for unauthorized amounts.

I am completely delighted and satisfied with exploretrip. I will continue to book all future flights through exploretrip.

I like to use Exploretrip for booking tickets, usually they give best price. I hope this is the best booking website ever.

I found best reservation system over here. Exploretrip is best among all online reservation providers. I shall reorder when I'll need them...

First time user of exploretrip.com and I was pleased with the ease of use and the overall service. I will use it again for my travel needs.