business logo of EvilControllers

EvilControllersReviews 3,810

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate EvilControllers?
grey star
grey star
grey star
grey star
grey star

EvilControllers Reviews Summary

Evil Controllers has garnered a reputation for providing high-quality, customizable gaming controllers, with many customers expressing satisfaction with the product's functionality and design. The company's customer service is frequently praised for its responsiveness and support, particularly in resolving issues and accommodating special requests. However, common concerns include lengthy shipping times, especially for international orders, and occasional product defects that require returns. Despite these drawbacks, the overall sentiment leans positive, with many customers appreciating the personalized service and the company's commitment to accessibility for gamers with disabilities.

This summary is generated by AI, based on text from customer reviews

service
454
value
1,388
shipping
1,061
quality
1,390
This company does not typically respond to reviews

Instant Feedback

4,012 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Brailan I.
Unfollow Brailan I.
Share Review
Report Review

Controller isn't good
April 22, 2023

If it's not the master mod purchased and u get just a specific mod it literally won't do what the instructions say after it has been turned off or out of use for a few times

Date of experience: March 23, 2023
Colorado
1 review
0 helpful votes
Follow Melinda V.
Unfollow Melinda V.
Share Review
Report Review

Did not work all the way
April 12, 2023

It can but without the case and some controls didn't work. Is it being shipped back to get dixed

Date of experience: March 13, 2023
Australia
1 review
1 helpful vote
Follow Matthew W.
Unfollow Matthew W.
Share Review
Report Review

Horrible Quality and Non-Functional.
April 7, 2023

The accessible controller didn't work out of the box. Waited a few months from the original order after paying for express shipping and 'skip the queue'

Button mapping non functional - missing some of the additional buttons we ordered.

The overall build quality was garbage for the price.

Absolute waste of money. Company won't refund until I pay to ship it back them in the united states at my own expense. Also won't refund the skip the queue fee or the express shipping.

Stay away - much better options on Etsy for accessibility.

Date of experience: March 8, 2023
Colorado
1 review
1 helpful vote
Follow Cole K.
Unfollow Cole K.
Share Review
Report Review

Poor Customer Service/Quality control
April 7, 2023

I purchased my second Evil controller for my PS5 in August of 2022. Since then I had to have it sent in for warranty work three times. The last issue, the stick module was faulty, they received my controller for repair on December 28th 2022, and it was returned just today, March 8th, 2023. Numerous emails and requests for updates, a scheduled phone call, went unanswered. If you have the option, purchase Sonys custom controller over any of their products.

EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 8, 2023
Finland
1 review
0 helpful votes
Follow Reio U.
Unfollow Reio U.
Share Review
Report Review

I liked that I could ask what the weather was like, I always got an answer, thank you

Date of experience: March 5, 2023
Canada
1 review
0 helpful votes
Follow Sidney U.
Unfollow Sidney U.
Share Review
Report Review

Awesome controller!
April 1, 2023

Love this controller it's very op, very much worth the price, I love all the customization options aswell. Also 10/10 customer service these guys are very understanding and helpful!

Date of experience: March 2, 2023
Kentucky
1 review
0 helpful votes
Follow Penny X.
Unfollow Penny X.
Share Review
Report Review

Don't pay for early delivery
March 26, 2023

Place an order had picked early delivery paid for it didn't receive it within like a month or so so I don't know why they have an option for early delivery if they're still going to give it to you on a regular schedule I had contacted him three times one time they said it was on its way and the other two times I didn't hear nothing back. At least they should refund my early delivery money but they didn't.

EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
California
1 review
0 helpful votes
Follow Valina W.
Unfollow Valina W.
Share Review
Report Review

Amazeballs!
March 25, 2023

Product took some time to get to us but was totally worth the wait!

Date of experience: February 23, 2023
Pennsylvania
1 review
0 helpful votes
Follow Justin F.
Unfollow Justin F.
Share Review
Report Review

Master mods
March 15, 2023

Master mods are a bit confusing to use. I've been using mine for MW2 2022. Some of the mods advertised don't work or don't work well. I wish they would release updated YouTube videos for the new generation console controllers.

Date of experience: February 13, 2023
New Jersey
1 review
0 helpful votes
Follow Jonah A.
Unfollow Jonah A.
Share Review
Report Review

Pretty dissatisfied
March 10, 2023

The controller took a little over a month to arrive and there's no dpad solution. All the buttons are accounted for except the dpad

Date of experience: February 8, 2023
Canada
1 review
1 helpful vote
Follow Mat L.
Unfollow Mat L.
Share Review
Report Review

I'm extremely disappointed with your customer service, I've now reached out 4 times via telephone appointment and been given appointment times as to when your team was going to call me and never once have I received a call… I've also reached out via email and got 2 reply's and was told I had ti ship my brand new PS5 controller back on my own dime which isn't a way to do business you company has sold me a defective controller that will not keep a changer and expect the customer to cover shipping from Canada back to USA. When I brought this concern forward in my email to Jacob this concern has fallen on deaf ears. I've then sent 3 follow up emails and zero reply… this isn't customer service I've now bought 3 controllers and the other two were wonderful with no issues as for this experience it's been very painful and will make me rethink my next purchase. Buyer beware!

Date of experience: February 6, 2023
Alabama
1 review
2 helpful votes
Follow Brandy W.
Unfollow Brandy W.
Share Review
Report Review

Unresponsive for Claim status
March 2, 2023

I purchased a controller with the gold warranty and when there was problem only after 6 months of use, I was told to return product. It's has been two months and I've sent 10 emails, scheduled three calls (there's no number to call directly) and sent numerous texts… still waiting on a response.

I would suggest gamers to look for other options and the controllers are 300 or more and it is impossible to get your controller repaired even with a warranty.

Very disappointed in customer service.

EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2023
Maryland
1 review
0 helpful votes
Follow Elizabeth F.
Unfollow Elizabeth F.
Share Review
Report Review

Unique gift
February 22, 2023

My son loved his unique controller, it arrived in time for Christmas as ordered.

Date of experience: January 23, 2023
Hong Kong
1 review
1 helpful vote
Follow Alan Y.
Unfollow Alan Y.
Share Review
Report Review

DON'T BUY!SCAM!
February 18, 2023

I have purchased an accessible for my disabled friend as a gift on 2nd Nov 2022, now is already 19 Jan 2023, but I still haven't received it yet. I tried contact this scam company via email, but they NEVER reply. And when I scheduled a call with them, they just don't call or cancel my appointment directly. Such a scam!

Date of experience: January 19, 2023
Texas
1 review
0 helpful votes
Follow Flabiano L.
Unfollow Flabiano L.
Share Review
Report Review

Good
February 17, 2023

Good good good good good good good good good good good good

Date of experience: January 18, 2023
Tennessee
1 review
0 helpful votes
Follow Billy P.
Unfollow Billy P.
Share Review
Report Review

Great controller
February 17, 2023

I am a double amputee disabled veteran. I lost my left hand and left leg in an explosion. This is my second controller from Evil Controller. The first one was for a PS4 and it worked perfectly. The second is for my PS5. So far I like it, although I do wish the under side buttons were bigger. I ended up taking the buttons off of my PS4 controller and gluing them to the PS5 controller. Now it works great for me.

Date of experience: January 18, 2023
AE
1 review
0 helpful votes
Follow akram N.
Unfollow akram N.
Share Review
Report Review

Evil review
February 16, 2023
Updated review

Amazing controller for gaming makes you 10x better at everything but There is a problem with the controller tension, It isn't as strong as I expected it to be like "battle beaver" for example

Date of experience: January 17, 2023

Amazing controller
December 28, 2022
Previous review

Amazing controller

Date of experience: November 28, 2022
France
1 review
0 helpful votes
Follow Vincent J.
Unfollow Vincent J.
Share Review
Report Review

Très content d'avoir trouver une société qui s'occupe des gens en situation de handicap.

Date of experience: January 13, 2023
Massachusetts
1 review
0 helpful votes
Follow Brandon F.
Unfollow Brandon F.
Share Review
Report Review

Decent service
February 5, 2023

Fast service, did have to return controller to be repaired because of stick drift though.

Date of experience: January 6, 2023
Texas
1 review
0 helpful votes
Follow Trenton H.
Unfollow Trenton H.
Share Review
Report Review

Takes too long
February 3, 2023

I don't recommend unless you don't mind waiting, I ordered my controller with the quickest shipping method and the rush order, and it's been over a week and it's still not on the way.

Date of experience: January 4, 2023

From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!


+4