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Evil Controllers has garnered a reputation for providing high-quality, customizable gaming controllers, with many customers expressing satisfaction with the product's functionality and design. The company's customer service is frequently praised for its responsiveness and support, particularly in resolving issues and accommodating special requests. However, common concerns include lengthy shipping times, especially for international orders, and occasional product defects that require returns. Despite these drawbacks, the overall sentiment leans positive, with many customers appreciating the personalized service and the company's commitment to accessibility for gamers with disabilities.
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If it's not the master mod purchased and u get just a specific mod it literally won't do what the instructions say after it has been turned off or out of use for a few times
It can but without the case and some controls didn't work. Is it being shipped back to get dixed
The accessible controller didn't work out of the box. Waited a few months from the original order after paying for express shipping and 'skip the queue'
Button mapping non functional - missing some of the additional buttons we ordered.
The overall build quality was garbage for the price.
Absolute waste of money. Company won't refund until I pay to ship it back them in the united states at my own expense. Also won't refund the skip the queue fee or the express shipping.
Stay away - much better options on Etsy for accessibility.
I purchased my second Evil controller for my PS5 in August of 2022. Since then I had to have it sent in for warranty work three times. The last issue, the stick module was faulty, they received my controller for repair on December 28th 2022, and it was returned just today, March 8th, 2023. Numerous emails and requests for updates, a scheduled phone call, went unanswered. If you have the option, purchase Sonys custom controller over any of their products.
I liked that I could ask what the weather was like, I always got an answer, thank you
Love this controller it's very op, very much worth the price, I love all the customization options aswell. Also 10/10 customer service these guys are very understanding and helpful!
Place an order had picked early delivery paid for it didn't receive it within like a month or so so I don't know why they have an option for early delivery if they're still going to give it to you on a regular schedule I had contacted him three times one time they said it was on its way and the other two times I didn't hear nothing back. At least they should refund my early delivery money but they didn't.
Product took some time to get to us but was totally worth the wait!
Master mods are a bit confusing to use. I've been using mine for MW2 2022. Some of the mods advertised don't work or don't work well. I wish they would release updated YouTube videos for the new generation console controllers.
The controller took a little over a month to arrive and there's no dpad solution. All the buttons are accounted for except the dpad
I'm extremely disappointed with your customer service, I've now reached out 4 times via telephone appointment and been given appointment times as to when your team was going to call me and never once have I received a call… I've also reached out via email and got 2 reply's and was told I had ti ship my brand new PS5 controller back on my own dime which isn't a way to do business you company has sold me a defective controller that will not keep a changer and expect the customer to cover shipping from Canada back to USA. When I brought this concern forward in my email to Jacob this concern has fallen on deaf ears. I've then sent 3 follow up emails and zero reply… this isn't customer service I've now bought 3 controllers and the other two were wonderful with no issues as for this experience it's been very painful and will make me rethink my next purchase. Buyer beware!
I purchased a controller with the gold warranty and when there was problem only after 6 months of use, I was told to return product. It's has been two months and I've sent 10 emails, scheduled three calls (there's no number to call directly) and sent numerous texts… still waiting on a response.
I would suggest gamers to look for other options and the controllers are 300 or more and it is impossible to get your controller repaired even with a warranty.
Very disappointed in customer service.
My son loved his unique controller, it arrived in time for Christmas as ordered.
I have purchased an accessible for my disabled friend as a gift on 2nd Nov 2022, now is already 19 Jan 2023, but I still haven't received it yet. I tried contact this scam company via email, but they NEVER reply. And when I scheduled a call with them, they just don't call or cancel my appointment directly. Such a scam!
Good good good good good good good good good good good good
I am a double amputee disabled veteran. I lost my left hand and left leg in an explosion. This is my second controller from Evil Controller. The first one was for a PS4 and it worked perfectly. The second is for my PS5. So far I like it, although I do wish the under side buttons were bigger. I ended up taking the buttons off of my PS4 controller and gluing them to the PS5 controller. Now it works great for me.
Amazing controller for gaming makes you 10x better at everything but There is a problem with the controller tension, It isn't as strong as I expected it to be like "battle beaver" for example
Très content d'avoir trouver une société qui s'occupe des gens en situation de handicap.
Fast service, did have to return controller to be repaired because of stick drift though.
I don't recommend unless you don't mind waiting, I ordered my controller with the quickest shipping method and the rush order, and it's been over a week and it's still not on the way.
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We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!