Eve's Addiction

I spent $234.00 on my order paid for shipping of 2-3 days. Was never shipped on time. Customer service never called me back and I want a refund immediately. My goodness it's Christmas and you can't even tell me when it will ship. I spent a ton of money. Send me my money and I have contacted the BBB. You have horrible customer service. Don't sell something you can't provide. I asked for a refund the CSR said I can't cancel. I demand my money back.

Purchased a heart necklace with the letter A charm. Received the necklace with Tiny heart but no letter A. They refuse to replace or refund my money. Buyer beware.

I paid $90 for birthstone earrings for my sister's milestone birthday gift and received earrings that are so tiny they look like a child's earrings. You need a magnifying glass to see the "gems." I am embarrassed to gift them, so $90 went down the tubes. The product is much smaller than depicted in the advertisement. I will never purchase from this company again, and am considering filing a complaint. They have a "no return" policy and should be shut down due to misrepresentation of their products.

I ordered some jewelry with a jewelry box to go with it. I received the jewelry with no jewelry box. I noticed the receipt inside the package does not even have the jewelry box on it even though my email reciept shows i did pay for the box. VERY SUSPICIOUS. When i reached out to the company and asked for them to send my jewerly box they told me to just double check the package. (As if i didnt already). Then again i asked for them to send me a box and they instead just issued me a refund. Seems like they had no intention of sending the box and just hoped I forgot what I ordered and would go based off their fake reciept. Avoid this company. I will never shop here again.

I purchased a small pair of half in hoop earrings customized with 3 birthstones. The stones are much smaller than they appear online. You can barely tell the colors. They were advertised as sterling. A card with them says they may discolor (as sterling sometimes does) but it also says not to use a polishing cloth on them. I have used those cloths my while life on sterling and have never had an issue. I question if they really are sterling.

We order a necklace with an initial on it. Horrible quality and letter is not centered. When contacting the company, they advised no refunds.

Zero stars if I could. Do not order from this business. Absolutely the worst customer service. I ordered a custom monogrammed necklace. They did order incorrect. Reversed my initials. They sent me a shipping label to return for a remake. 3 weeks out they can't find the USPS return and refuse to give me a credit. Dealing with bank now, they have the nerve to give Bank of America a hard time on the dispute. Never again. It would be easier to change my initials. Steer clear of these nasty people.

Recently I had stumbled upon Eve's Addiction while looking for a gift for my boyfriends 40th birthday. Their "Men's Chisel Custom Roman Numeral Matte Black Leather Bracelet" was perfect! I ordered and waited with baited breath for it to arrive. Unfortunately, when I received the notification that it had been delivered, I immediately opened up my door (was WFH that day) but no package. I panicked a bit since his birthday was only a few days away but tried to remain as calm as possible. Spoke to multiple customer service agents from both EA and from USPS but according to everyone, the package had been delivered and there was nothing anyone could do. Seems like the alert had notified my hours after the mailperson had left it buy my door and someone had snatched it during that time! Thankfully, I was finally able to reach a supervisor who, after hearing my saga, immediately sent me a replacement which was miraculously received on the very day of his celebration! The quality is fantastic and I will definitely be purchasing from them again, but will have it delivered to my office next time!

I bought my mom a grandmothers bracelet at the end of July 2022. A few days ago she sent me a picture of the bracelet that had one stone missing of the four stones. I contacted Eves Addiction about this issue, and they told me that since I'm 60 days out of my purchase wi do that I am in eligible for any compensation or replacement. I think the bracelet cost me around $70 total with shipping. I really thought my mom would have a nice grandmothers bracelet for more than a few months. If you want junk, buy from Eves Addiction!

I ordered 2 locket necklaces as a gift for my mother and I. Received the necklaces and noticed how cheap they looked and felt. One locket had noticeable scuffs on the back and sides. They lied about what the lockers were made of. Stated on their page that I was ordering gold, but they are silver planted and made in China. My fault for not reading the fine print but the quality of both necklaces are still unequal. One locket comes with a lobster clasp chain that is also silver plated gold and made in Italy, while the other comes with a round clasp also from Italy and plated silver. I did not request different chain styles, nor did they mention this would happen. I also can't return the lockets due to the fact that they are engraved. Makes me feel like they don't accept returns on these items to force customers to take what they get. So glad I bought these while the website was having a 50% off sale. Because these aren't worth the full price they wanted. Just a warning to others.

First time experience and it was a perfect experience, my husband loves the bracelet, it's great quality, not cheap. And the price was great! I also paid to have it shipped in 24 hours and it was!

Ordered a personalized bracelet and thus not eligible for returns. The quality was unacceptable and I will not be able to gift it. The item was a bracelet with 6 mounted stones, the stones are cheap, there is glue visible around and overtop the stones causing them to appear dull and dirty. There is glue adherent to the underside as well. The stones all sit at varying heights within their mount, and one stone appears to have a hole? Or something dark underneath it in the mount which was picked up on photo.

The first ring I ordered from Eve's addiction was a size too large, I have a ring sizer tool & it measured as a size 8 instead of the size 7 I ordered, I sent it back & they said it was a size 7 but they did give me a credit after several emails. I ordered a 2nd ring style, a mother's ring with 5 stones, basically a stone fell out ever 2 weeks until there were no stones. Stay away from this garbage.

Bought an anklet for my daughter that was totally overpriced. Then it broke the first time she wore it. They charged me $17.95 to repair it. Customer service was awful. Just kept sending the same email over and over. I'm not sure if it was automated or if an actual person was responding. I would NEVER buy anything from there again. I do not recommend them at all.

I ordered two pea pod/birthstone necklaces for sentimental reasons. Ended up paying about $170. Could NOT believe the terrible, terrible quality when the bracelets arrived. Cheapest looking metal finish I have ever seen and the birth'stones' which are supposed to be cubic zirconia (which was risky enough) look like plastic. Two different people have commented that they look like something that came from Claire's. (which is no knock against Claire's! But Claire's jewelry only costs about $7 and these cost $70 each. I literally have jewelry from amazon that I paid $8.99 for that look 20 times better. Wish I had read some objective reviews before ordering from the Eve's site. Seems like they only post positive (or maybe fake?) reviews as I cannot find a way to leave a review on the actual site. And, salt in the wound, the same bracelets are discounted this week by total of about $50 + free shipping. So, basically, I paid about $170 for utter trash that is non-refundable because it is 'personalized.' NOT happy. Next stop is a complaint to the Better Business Bureau.

I bought the Three Peas in a Pod silver bracelet as a Christmas gift for my sister and I can't gift it because it would be much too embarrassing. The quality of the product is insulting. You can literally see the glue that holds the stones in place. So cheap looking. Absolutely terrible.

Pearls on necklace so small, need magnifying glass to see them. Chain is very fragile. Also chain is a little too short.

I bought two bracelets from them with names and initials they literally bent and broke with that cheap metal in a week. Waste of money

Ordered a pair of earrings as a Christmas gift, the website advertised delivery to Canada between 7-10 days. I ordered the earrings on November 20th and received the earrings on December 16th. The earrings were cute and as ordered (custom stones), the quality was as expected for less than $100 CAD. A very nice, affordable set of earrings for our grandma.

I ordered personalized bracelets for mother's day. When they arrived they were so small they would barely fit on my 3 year old. Their claim that the bracelet was 5" long did not uphold. They measured approximately 2.25" because they were rounded. I would have happily just straightened them out to fit an adult human however the chain attached would then not be long enough. Poor customer service and I will never ever order from them again.

I am overwhelmed with the workmanship of my order and looking forward to ordering again in the future.

My sister ordered 4 sterling silver bracelets with two colored CZs to memorialize my parents who both passed in 2022 from cancer. The bracelets were advertised as being sterling silver. Not so! There is no markings to indicate that it's sterling silver. I also used a magnet to see if the bracelet would stick. Nothing. It's nothing but a stainless steel bracelet coated in silver coloring. I can't believe my sister spent almost $500 for cheap garbage. I think the Attorney General should be notified.

On their homepage it clearly stated "30% off all orders plus free shipping on all orders" ALL orders. After placing my order I noticed I still got charged $8.95 for shipping. I emailed them and asked for it to be refunded. After 3 back and forth exchanged they stick with, the free shipping was on first class option only (although is never stated that) and that since my order has already shipped, they can't do anything about it. So they are refusing to refund my shipping cost even though it was a screw up on their site.