Eve's Addiction

On their homepage it clearly stated "30% off all orders plus free shipping on all orders" ALL orders. After placing my order I noticed I still got charged $8.95 for shipping. I emailed them and asked for it to be refunded. After 3 back and forth exchanged they stick with, the free shipping was on first class option only (although is never stated that) and that since my order has already shipped, they can't do anything about it. So they are refusing to refund my shipping cost even though it was a screw up on their site.

I purchased a small pair of half in hoop earrings customized with 3 birthstones. The stones are much smaller than they appear online. You can barely tell the colors. They were advertised as sterling. A card with them says they may discolor (as sterling sometimes does) but it also says not to use a polishing cloth on them. I have used those cloths my while life on sterling and have never had an issue. I question if they really are sterling.

Ordered a pair of earrings as a Christmas gift, the website advertised delivery to Canada between 7-10 days. I ordered the earrings on November 20th and received the earrings on December 16th. The earrings were cute and as ordered (custom stones), the quality was as expected for less than $100 CAD. A very nice, affordable set of earrings for our grandma.

I bought the Three Peas in a Pod silver bracelet as a Christmas gift for my sister and I can't gift it because it would be much too embarrassing. The quality of the product is insulting. You can literally see the glue that holds the stones in place. So cheap looking. Absolutely terrible.

All of what is listed about the customer issues with this place is absolutely true. They did not pull through for the "expedited" shipping and didn't even refund the full cost of the shipping after failing to complete what we paid for! $126 bracelet felt apart in days. This place is a joke. And good luck getting someone competent on the phone, I have yet to and have called several times with 0 resolution to what is seemingly a simple issue.

A terrible experience from beginning to end. I ordered a ring for my husband and paid extra for 2-3 day shipping. On day 5 I was starting to worry, so I contacted customer support who argued with me that they were still "on schedule" for the shipping. I ordered the ring on Tuesday, December 20th and did not receive the ring until December 28th. When the ring did come, the "engraving" is hardly visible, literally cannot see it unless I shine my flashlight on it. The quality of the ring was not worth the price, not nearly. I could find better jewelry at a childrens store. The ring itself is also huge, my husband wears a size 10 which is what I ordered and it is absolutely not true to size and cannot be resized due to the material it is made from. I spoke to customer service for an exchange since the sizing was off and I received it way later than expected. The woman on the phone was rude and unhelpful. Never again will I be ordering from them, or recommending them to anyone.

The website offers next day shipping so I felt comfortable placing an order and assuming that it would be here in time to give as a birthday gift. Not so much! I ordered on Saturday, it shipped on Tuesday, it is now Thursday afternoon and there is still no tracking information. It reads "on its way to USPS", 5 days after ordering. I have contacted customer service 4 times and have received nothing but one line responses about when it was shipped. Not a single we're sorry, let us make this right. Maybe their jewelry is nice, but I can't recommend a company with so little regard for customer service.

I recently bought an engraved heart bracelet with my friend's wedding date for a bridal shower gift. You can barely see the engraving because it is so faint. It needs to be held up to a light to see it. It was also not centered properly. However, there are no returns personalized items. I am never buying anything from here ever again.

I ordered 3 items from them and only received 1. I called customer service who told me the company made a mistake and they would rush my remaining 2 orders via overnight shipping. I did not receive the other 2 items so I called again and was informed the warehouse made ANOTHER mistake and I would not receive the items for another week. I asked for a supervisor as I am frustrated with all of the mistakes, but was told no one was available. I ordered these items two weeks ago for my daughter's birthday which is today and all they could say was "we will give you $17 back since it didn't come on time". I am livid! This is horrible customer service! Do not order from them! They used to be reputable but are not any more and Google does not allow additional reviews on the company. They are not the company they started as and the customer service is terrible! Do not waste your time or money!