EveryPlate

I'm very disappointed in every plate...they took it upon themselves to just charge my card without my consent! When I called to discuss this matter, they couldn't help with the matter at all! Poor customer service.I didn't authorize this order and I will never order from every plate!

I signed up for Everyplate today and during the signup I was given by the website a $40 discount so my first box would cost me ~$28. This was great because money is tight so I went ahead and ordered the first week. Just saw that instead of the discounted price I was charged full price. I contacted the service via the online chat feature which did not acknowledge my discount. I feel that this service is dishonest and wanted to warn others about it.

DO NOT WASTE YOUR TIME OR MONEY!

The shipping options are terrible.

Customer service is almost as bad as Xfinity!

The food portions are very small.

The packaging is awful & if you dont get the package into the refrigerator quickly everything will spoil - they do not pack enough ice packs in the boxes.

They ship you "fresh" ingredients that go bad within 3 days.

They claim to send "the highest quality ingredients." This is absolutely a lie!
Literally within 3 days the "fresh" produce they send is slimly & has to be thrown out.

They claim to save you money - this is not that case - you will end up spending MORE money replacing the trash they sent you so you can complete your meal & feed your family.

Bottom line - just go to Wal-Mart and deal with their self check out & long lines.

I have utilized ALOT of the meal delivery options over the years but thought I would try something a little different to have a change. I've tried Hello Fresh, Home Chef, and Misfits Market just to name a few. Do not sign up for every plate meal delivery service! You will receive a box haphazardly filled with half of the product you ordered and all the contents will be thrown around inside. They literally throw a box inside a box and fill it up with all of your products. They will also continue to charge you even after you have cancelled the service. I wish I would have read the reviews before purchasing this service. The recipe options are super limited especially when you have diet restrictions within your family. I will NEVER use this meal delivery service again.

I was supposed to get $70 off on my 1st Box.I never got anything off on my 1st. I called customer service spoke to an agent they refunded my money And we're supposed to cancel this subscription. Well. They refunded my money but they never canceled the subscription so they charged my credit card again I. Called to have it canceled again? And now they're telling me they can't cancel it and I'm stuck with it. Are you kidding me? What kind of customer service is this? If you go to every plate you're gonna be very upset that's all I gotta say

Do not waste your time or money with EveryPlate. Use HelloFresh or HomeChef. With my first EveryPlate delivery half of veggies were mushy upon delivery. Had to throw out the potatoes and tomatoes. Tried a second delivery. Still received rotten veggies and received wrong meat for one recipe; received ground beef instead of ground pork for pork and poblano tacos. Poblano pepper was not useable anyway. Called EveryPlate. They didn't care one bit. No replacements will be shipped. No refund offered. Cancelled my subscription. This company is owned by HelloFresh. HelloFresh must put their unused veggies and leftovers in the EveryPlate shipments. Use HomeChef.

I tried this company for a few weeks and it was very underwhelming UNTIL they sent me a package with open rotten meat. The whole box was contaminated and smelled horrible. I immediately called in and canceled, for which they issued a refund... But wait there is more. Four weeks later im paying my credit card bill and see a brand new charge for everyplate. I immediately contact customer service which basically told me I was screwed because the cutoff date was yesterday. I tried to explain that I already canceled and that I had even gotten a refund. The vacuous rep just kept repeating that I needed to cancel before the cutoff date. Would not help me. So basically this company has resorted to stealing to keep revenue up. I have seen many many reviews where people have canceled and then suddenly a month later they are getting boxes again. Time for a class action suit I guess.

BEWARE! Unethical business practices! I was promised refunds for some damaged food on two separate orders that I did not receive! When I asked about it in an online chat I was told it was refunded on a certain invoice. So I look at that invoice and disagreed as it did not show the refund for damaged food. I was told by the rep that the invoice on her end showed completely different numbers. I forwarded her the email with my invoice from their company and she agreed that they did not match but could not explain as to why? I was not refunded as promised and the invoice for that delivery having different numbers could not be explained to me. An invoice should be exactly the same that is in their system and the one sent to my email from them... Shady Shady Shady!

I'm only on my first delivery but so far here's my opinion: Mweh. Not at all what I expected. I'm looking for something easy to save time after work. I can but my own potatoes and cook and mash them for much much less. I guess I was under the impression most meals were basically pre-prepared so it's easy to put together. Ex: Mashed potatoes already made- frozen to preserve, chicken cooked and frozen... all this stuff I can get much larger quantities for much less on my own. I get that the delivery is easy and the recipe but for people that don't like to cook and don't have alot of time at night this does nothing for us except Plan out the week. Not to mention portions are very very small when you Consider a grown man sitting down after work for dinner. I'll try one more week but most likely going to cancel
It's not worth the price charged for us unfortunately I was excited about this to

Date of experience: June 01,2023

Do not order from this company, I tried to cancel the order and they did not let me and I received Vegan food and I am not a Vegan was charged $75.00 for food that I could have made myself for $30.00. I called and asked them if I can return it because the food that was sent is horrible and I will Never make it. They refused and now I am stuck losing $75.00. Hello Fresh is a much better food service. Do not go to Every Plate it might be cheaper but the quality is terrible.

We ordered 3 meals for 3 weeks. Out of of all 3 weeks at least one ingredient would be missing from a meal-the last week we had 2 missing from a meal. The most recent was cheese and mushrooms from a pasta dish.
I wouldn't order from them again-there's lots of meal prep companies out there. Choose a different one if you don't want to be running to the store to supply your "fully supplied meal". I went online to the chat and when I told the rep what happened they left me on read ‍

I cancelled my subscription and got a confirmation email of my cancellation and then they still charged me for another unwanted week. They refused the cancel the order or give me a refund.

Then they argued with me very inappropriately and refused to transfer me to a supervisor, it was like I was talking to a robot, they were just saying the same thing over and over.

The food is just okay. All too often the meat blood/seafood would leak out into the rest of the box, which was gross. Too many potatoes.

I specifically told the company not to put pork in the box. I unsubscribed the service because of there was bacon in previous box! I When I called the customer service, they said you will get $25 for next order. I am not ordering from your stink business anymore. I ain't paying a penny anymore.

They want your credit card information before you browse the meals. Did not like the selection called to have my membership canceled. The rep hung up on me. Wanted to speak with a supervisor and she called me at 11pm at night. Nobody in America to talk too. I guess this is the companies way to shew off customers. They want your money not your complaints. Buyer beware

I was a reoccurring customer, they recycle their recipes so skip a lot of weeks but one of my deliveries never arrived because the box was damaged. Every Plate claimed they refunded my money but I had to wait like 3-4 weeks to see it show up in my bank. Guess what, never did! Contacted them, told them this. Waited another 1-2 weeks because the 1st agent lied to me said they'd reissue if I proved I never received it, then call again for another agent to tell me can't do nothing call your bank, my bank never received a refund to process! Now they're ignoring me! I'm contacting BBB & I'm going to do everything I can to make sure people know what kind of crooks this company is!

One lie after another. I've never felt like I got scammed more than I do after this experience. First order was delivered with an unfrozen raw chicken bag open and completely coating everything in the box with salmonella. Was offered my next box free, but was then charged $130 for the next box. I contacted customer service and "Gigi" refused to do anything to correct the charge. I was told it could be used on my next box. After this, there will NOT be a next box. BBB case was opened today.

They cheat you. You purchase once and they lock you into a recurring pay structure, and it costs a lot of money. They charged me $95 for a box of food I didn't want. They didn't tell me beforehand that they would do that and I called their support and they wouldn't offer a refund. A blatant scam and rip-off.

I wanted to check out this meal delivery service, or course they won't let you even check out the app with out putting your cc number in. I was pretty sure i wanted to get this so i did. I didnt order anything, decided i didnt want it, but sure as hell they billed my cc, and over drafted it.

I've used 3 meal delivery services and this was by far my least favorite. Meal options were lacking. I often was missing half of 1 of my ingredients. And customer service is a joke. When I was ready to cancel my subscription they were rude to me and also couldn't cancel my last box, I asked the representative to please change out of of my meals since they couldn't cancel, he gave me a list, I chose the 1 meal I wanted to switch. My box arrived 5 days later with the original meal that I did not want. I called to ask for a partial refund since they did not send the correct meal and they told me no. They sent me the wrong meal and would not refund it. Use a different company!

My box was delivered to the wrong address which can happen but when contacting Everyplate
They wanted me to go and get my box from a strangers house which once I investigated where the house was it was a 15 minute drive and it was pouring rain by this time because I was on a half hour chat with
Everyplate they had no resolution for me. I have to go grocery shopping now.