On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything was perfect. Received a nice car, well prepared.
Nice experience from the beginning to the end.
The service was quick and efficient, the car was just beside the office, so not wast of time
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Everybody has been nice, the car is good, the employee invited us to take pictures of the car. They called us to know if everything was ok. And it is!
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
I order a Kia with 120 Hp but got an Open with 83 Hp. The car did not have the power uphills, so even if we had 1 gir and full power the car stoped and glide down the hill and in to the bushes. The car got scratch on left side and we had to pay for that. When we came back to Athens the girl who helping us did her very best, but her college (a man in his 30th) was arrogant and threatening us with the police. It was so unprofessional of him. I will never rent a car from Europcar again.
Because our flight was delayed we received a different car to what we booked. We trust that you will just charge us just the difference in price.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
Fast and pleasant experience from the meet and greet at the airport to picking up the car at the station.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Nice employee. Good car. No waiting
The agency was easy to find and the opening hours were correct
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Everything was okay, very polite, quick, easy to reach.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
The Europcar office is far from the airport. And we didn't know that a transfer would be waiting for us outside the terminal, so we started walking to see if we could see the office. Since we didn't see it, we called the contract phone number provided by booking and the company that answered was Volta, surrealist. In the end, we saw a europcar van pass by, we stopped it, and it took us to the office. We would have appreciated an email with this important information. Everything else correct.
Dear Vicente
We apologize for any inconvenience caused and would like to thank you very much for taking the time to provide us with feedback, as without customers feedback we are unable to make improvements on the services we provide.
It is true that since we took over the Europcar operation in Greece (01/10/2022), we have done our best to provide our clients with exceptional travel experiences every time they use our service, but unfortunately, the airport regulations prohibit us from displaying any signage in the airport or arrival hall. Despite the fact that all instructions were included in the voucher you received. Despite following Europcar International's policy, we understand your concern about the shuttle bus.
We have shared your comments with Europcar International's, is it possible to provide us a copy the booking voucher to recheck the tel. Number with the agency you had booked.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Remain at your disposal
Europcar Customer Service in Greece
Great service level, really nice and helpful stuff.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
Personale gentilissimo, unica pecca è che il park non è vicino l aeroporto e quindi per la riconsegna alle 6.00 ho dovuto pagare un sovrapprezzo per essere accompagnato in aeroporto. Dovete indicare che si trova a un paio di km di distanza
Dear Giuseppe
We apologize for any inconvenience caused and would like to thank you very much for taking the time to provide us with feedback, as without customers feedback we are unable to make improvements on the services we provide. Consider the cost for out of hours service is explicitly mentioned in the terms and conditions of the reservation you received and it has been charged to you as our station is open during at 8.00 am
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
We will be happy to serve you on your next trip and win your trust again.
Customer Service Team
Everything okay so far. The car's trunk was described as "4 suitcases". We booked for 5 persons and wanted to travel with 4 cabin size pieces (55x40x23) plus one large suitcase. Our own car (also compact) could easily take this. But this car could take not more than the 4 small pieces. It was just coincidence, that my wife got sick and the large suitcase was not with us. Otherwise this had been a huge issue.
Nice people, fast service, good clean car, everything done with the iPhone
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Easy process. Great service. The guys at the counter and where pick up or drop the car are professional and Pleasant. Car was almost new. Clean. Great condition! Make it easy to travel and have fun. Unlimited miles/ km! Great value.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Kindly sellers. Good car. Thanks………………………………………………….
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
We had a small discussion that got solved on arrival…
Great experience, had some trouble in the beginning the staff helped a lot and made the process easier.
If you're renting in Greece it's a must to go here.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
The lady was very prompt and professional, really smooth experience
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
No me cargaran mis puntos en la tarjeta ALL FIDELIDAD
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team