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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Very kind service, really friendly and helpful.
Car in good condition.
Konstantinos who handed US the car was the best and most relaxed guy that I ever met at a car rental. All was smooth, easygoing, fast and good. I enjoyed picking and returning the car from and to Konstantinos. Car (Fiat) was fine for our purpose and worked well. All in all a very good experience!
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
First of all, the staff is very friendly and helpful. But I'm really tired that you never get the actual car they market on the website. You always get another model. Book a Jeep, get a Toyota instead.
The customer service was superb, price and car were very good. Overall highly recommended!
(That said after bad experience with different company, we switched to rental car europcar in the middle of our trip, it was the best decision).
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Office personal was kind; the Car was efficient; thanks for your service
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
The check in and pick up was very smooth. The car is exactly what they promised.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Car was provided with Front brakes almost gone, they where extremely noisy and brake performance was reduced. Brake pads must be replaced ASAP. Absolutely unacceptable, if not in an expert driver's hands this car could be dangerous.
At pick up car was provided with half full tank, but in the pickup notes level was stated as ¾. I returned it with just above half full tank and the guy pointed out the difference but thankfully wasn't an issue.
They don't provide the boot cover, i assume you have to pay extra for that. Not nice as if you leave something in the boot anyone can see it.
Everything else was ok.
Professional and straightforward car hire, everything as expected, no surprises. I always rent Europcar
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
The car was old and not in a good condition. Personnel at the front desk very friendly
The car I booked mentioned: place for 5 persons and 4 bags
In the back of the car we could only put ONE bag. So we are extremely unhappy.
Not at all what I expect as a previlidge customer!
I assume you ll send me a refund
Nele
Very good car very good treatment especially when return
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
The hostess was very professional and welcoming, she explained everything and she took the time with us
I was very happy with this expérience but onr probleme is about the i full nsurance
On the office in kas they say that we dont have this full insurance why? But we have paid for this xhen we have reserved..
Chris the General Manager of the office was very professional.
People is very friendly.
Please improve the indications at the airport arrival hall.
Dear Olivier
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. Our shuttle bus is allocate in the bus station opposite of the Arrival hall, 50 meters of the entrance of Arrival Hall.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
Sehr gute Bedienung bei Übergabe.
Auto machte pfeiffendes Geräusch beim Fahren auf der Autobahn.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
The car provided is not similar to the one proposed initially..
Dear Gavalda,
Thank you so much for your effort. Europcar Greece values your opinion. We strive for excellence in customer service, but it’s clear we missed the mark in your case.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client. We assure you that our branch followed all the procedures. During your booking all our cars are categorized depending of the type of cars. During your booking the car that you have saw in the picture unfortunately wasn't available so we suggest you another model of the same category.
In closing, Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the best possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.
We hope you will give us the chance to win your trust again
Regards.
The Customer Service Team
Not clear that you had to call to be picked up by the local team. Pickup was described in the terminal, however, no one would be at the terminal. Also the water for the windshield wipers was empty.
Dear Pascal
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. Our shuttle bus is allocate in the bus station opposite of the Arrival hall, 50 meters of the entrance of Arrival Hall.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team