Euro Car PartsReviews 130

This place isn't good sell the wrong part and never refund the money.
I called and emailed they just ignored it and put me on hold.

Do Not risk your money for nothing in return.

Paid for next day delivery and ordered before published cut off time but part never arrived. Customer Services unhelpful and arrogantly told me it was not their problem and I should have read the T+Cs more closely! If anyone doubts that this review is genuine then my order number was ************** and it was a Fiesta Rear Coil Spring!

My wife purchased a battery for my car two weeks ago. The car cut out on me on the way to work three days ago. I had a professional mechanic check the car fully. The alternator is brand new and no fault at all. I return the battery back to euros and suprise surprise they won't exchange or give the money back. They put their cheap rubbish tester on it and said the battery is fine and they won't listen to a professional. The tall bad manners brunette thing behind the counter was rude in her manner very unhelpful no aim of helping. I had my mechanic on the phone and ask them to speak to him and they refused as their cheap tester was all they were interested in. This company is no good. This is not the first time I have had problems with them. They are quick to take your money but not helpful when things go wrong with their products. I will aim to take this further. People trust me you may have used them in the past and all may seem OK but wait till you have to return something that's faulty, you see the company for what they are. Sell cheap goods and refuse to help when the item is faulty.DO NOT USE EURO CAR PARTS. EVEN ONE OF THERE X MANGERS SAYS THE SAME. Untrustworthy company. 1 star is too much

The online website is not correct to the vehicle registration. What is the point of having an online website with a vehicle registration search when it does not bring up the correct parts! This is the second time we had this problem and both times when you go back to store they tell you that they only stock the more expensive brands meaning we had to pay £80 more just because the website isn't correct! This is a constant scam and this company do not recognise the problem just jeep saying there is lots of options, THIS IS NOT THE POINT! IT BRINGS UP PARTS THAT DOES NOT FIT THE VEHICLE. I will never use this company again

Nearly every time I use euro car parts they normally get me the wrong part and then try and convince me it's the right one. The staff front of house are hugely unprofessional and look at you like you have $#*! in their hats.

This company is a $#*! show. Order my part first week of July and still waiting for the tracking number. Spoken to 7 different people with no resolution. I will never never ever do business with this company again. I will tell as much people as I can not to buy from your company. Why are you guys still in business, with all the negative reviews. I am not stopping until you guys are out of business. This is not the end Euro Car. Your company is a scam and a peace of $#*!,

Customer service was amazing, super friendly and helpful. So thank you to James at the Thanet/Broadstairs branch. He didn't rush us and did everything he could to help us. Will most definitely use them again over Halfords! Thank you James.

I'm an independent automotive shop to me time is money and my clientele I want to keep my customers happy furthermore if it takes a week for a part to come to your shop even if you have ordered the wrong part and the website that you ordered it from like this place is telling you that you can refuse it or you have to send it back in order for them to give you back your money which is understandable I shouldn't have to wait a week's time for a part to get here especially when I've got cars that need to come in and out for not just oil changes but for other things that need to be done sorry does not cut the cake and I would not recommend this business to anybody look elsewhere.

Beware of Euro Auto Garage at The Premier Kaki Bukit. Scam Workshop. Charges 65% more than normal car Workshop. Deceptive sales tactics, sub- standard workmanship. Flood shop with cars parked there since months ago to create a "good business" all got to wait. Beware of this dubious auto repair shop Euro Auto Garage. Professional Scammers Derrick & Alex. Enter at your own risk.

ECPS Group to avoid at all cost. Found them in global online car spareparts portal, was told by a lady from Poland to deal direct with them for better deals, Big Mistake! Unreliable/ Dishonest/ Unethical sales tactics. Missing parts. Persistent denial on 2 orders wrong item delivered. Buy from Exotic Car Parts and Services ECPS Group AT YOUR OWN RISK! PAINFUL & EXPENSIVE LESSONS LEARNT!

Absolutely pathetic! Bought an alternator as advised by customer service - it turned out to be a generic universal one - I paid a mechanic to replace it. Immediately after replacement the alternator doesn't kick out the power it should. After speaking to customer service they can do nothing... I can PAY AGAIN to get my mechanic to take it off and then take it back to a nearby shop for a replacement (that may not even work... because customer service are not even sure it's the right one now!) and then PAY the mechanic AGAIN to fit the new one (so AT LEAST an extra £120 for the having to have the mechanic to come out twice more!) OR I can go through 'warranty' - PAY for it to be taken off and they will come and collect, send it back to the manufacturer and then raise a claim - which will take around 28days. I am not entitled to a refund in either of the cases because... wait for it... it's been put on the car. So - I point out to senior manager at customer services that it's impossible to know if an alternator works or is faulty WITHOUT putting it on the car... He agrees... but still can't do anything! I have never known anything so ridiculous in my life. BEWARE of using this company - they aren't even sure that the parts they are supplying are the right ones - and if it's found that they are wrong or faulty, they have no way of sorting appropriately!

Euro car parts Customer service staff are rude and unhelpful.
I was also sent the wrong item and after 11days have still not received a refund

Ordered parts online for delivery only to be told they could not now deliver as it was outside the branches delivery radius, I am 5.6 miles away from the nearest branch. I was told by the help line that it is probably because one of the items was an exhaust part so delivery wasn't possible, it was a gasket smaller than the 5ltr oil the was included in the order. Now I have to wait up to 5 days for payment to be cancelled or refund given.

Got a starter motor, it worked exactly 3 times. The 4th time, dead! When I called and questioned them, they admitted they they use reconditioned parts! But it doesn't say that anywhere on the website nor do they tell you when you go in store! So now I ordered the part somewhere else, I will have to be without a car for about 5 more days. I'm a community health care worker, so not having a car means not being able to work, therefore losing money! All because they sell crap parts! Never buy from them ever again!

Getting better at Harlow, still not 5 stars but much better that it used to be.
Great to see the young girl on the front counter being given good advice from knowledgable staff.
Would have been a higher score, but was let down this time by the fact the shop was full and there was only 1 person serving while the men/boys in the office were just laughing and joking about.

Maybe next time it will be a better review

Purchased an EGR valve with lifetime warranty which was professionally fitted. I now have a problem in that the EGR valve has failed and the garage which fitted it has closed down. Eurocarparts want a copy of the original invoice despite the fact that they can trace it back on their system (including the registration number) and refuse to honour the warranty. BEWARE.