EtsyReviews 1,566

I placed my order on Apr 16. On Apr 18 they sent an email saying it was shipped but I haven't received it as of yesterday May3. Got in contact with a "Sydney Miller to tell her about the issue. She or he was very rude & blamed me of being nasty. Told me that they would TRY to find my order? Never said if they couldn't solve the problem I would be geting my money back. I will never ever order from them again. Guess that just money wasted. But I really feel like something should be done about the rude. Disrespectful customer service.

I have bought my wedding dress and rings with Etsy - waiting on the rings (fingers crossed) but the dress was perfect. Sadly however, I also bought some bangles for me and my best friend, and when they arrived they were big enough only for a toddler, made of cheap plastic when they should have been 'gold plated brass with gemstones' as in the description and picture. I messaged the seller, https://www.etsy.com/uk/shop/Jumkha - telling her about this and that unless there was a speedy resolution I would be sure to give a bad review (meaning the service AND product) so as to give her a chance to sort this out. The seller is making me pay for shipping to return the rubbish AND has accused me of having a 'poor tone' - well of COURSE I am pissed off about having bought crap! THEN Etsy.com's 'trust' service contacts me accusing me of trying to EXTORT the seller - suggesting I was threatening a bad review completely randomly - no mention and certainly no apology was made for the blatantly misrepresented items being sold by this seller (there was a BUBBLE in my 'gemstone' - clearly a plastic POS as incredibly light to handle too!). All in all I am disgusted by this site now and will sadly, never buy there again, since which I HAVE had good experiences, the attitude of Etsy itself is worrying - they won't refund shipping costs and accuse buyers like me who have spent hundreds with them of EXTORTION when sellers sell them crap. Unbelievable - sad. AVOID.

I ordered from a seller who completely misrepresented what I thought I was getting. She used a stock photo for several lots. When I discovered this, I requested a refund. Seller lied and claimed the lots had already been shipped, yet no tracking number was given until 2 weeks later. I filed a complaint through Etsy who refused to do anything. I left very negative reviews, reported Etsy to the BBB and deleted my account. Never again!

Rip off product never received Tina eldor jewelery is foreign seller did not send item and was no help to try to resolve

I ordered the bouquet from Wedideas and was very disappointed. The flowers didn't look the same as they are on the picture. Super small size and not that white at all. They are OK for a flower girl but not for the bride. I wasn't able to use them for my wedding because it was super embarrassing.

Most reviewers tending to the negative seem not to understand that Etsy is a platform and not an online shop
You will have to choose with care which seller you are buying off, as you will have to on any online platform
If the seller accepts paypal not much can go wrong: if the item deos not arrive or is defective, you can get a refund
What's very nice about Etsy is the wide range of handmade and/or vintage items, as such a wide array is not available elsewhere in such concentrated form AFAIK

We ordered a Angle Mask which was advertised with photo on Esty website from a Mr Tatum Scheuermann. We ordered this for my daughter back in Nov-2015 in order to receive by Christmas. The seller Tatum promised he would have by Christmas, well one week before deliverey he said he was ill and not able to send till later. Well Jan rolled around still nothing then Feb and then the seller Tatum said he was still waiting for eyes for the mask 2 months and by the way which never came. Then he came up with more excuses, he said now there was severe thunder storms in his area and the several weeks later he said flooding. I got feed up with all these excuses so I checked weather reports for his area and zip code and the weather was just fine he was delaying again. It took 5 months to receive the mask we ordered and it was nothing evn close to what was advertised, we spent $110 dollars waited 5 months for something we will never use, the craftmanship is like something from a 7- 8 yr old. Please stay away from this seller Tatum Scheuermann which advertises Angel Masks because this person is a big rip -off and you'll be very dissappointed. We are out of $110 and my 11 yr old daughter is very sad/dissapointed, you been warned do not buy anything from Tatum Scheuermann.

Ordered from 5 different shops and only 1 had no issues...

Aura Heels - product was perfect - no issues with shipping or anything.

The worst was KulturShop. She read my order wrong, misinformed me on where to return the item. I paid for return shipping twice. She tried every trick in the book to get out of giving me the refund. Thankfully eventually I did get the refund.

It's a bunch of bs dealing with most shops on etsy and it's unfortunate.

Today, this is my first time having horrible customer care with those idiots by email. I had a package delivered yesterday. And I didn't know it was delivered. Then I realized today that it got stolen. So I bin emailing them today and told them that my package got lost or stolen. And they refused to refund my money. That's a shame because I just lost money. I should of had it delivered to my mom's house to keep my package safe.

I've only ordered from the site a couple times but my experiences have been great! I bought some wooden post earrings from a vendor on the site who was uber sweet! Even threw in a pair of free earrings! YAY! It did take a while to ship but they were coming from Thailand so it's understandable. I will say it can take I while to find the "diamond in the rough" so to speak, there are some weird, cheapy vendors who give me stingy vibes but you can find some really great items for a reasonable price. I Love Etsy and will be using the site for a looooong time! :)

I bought 3 candles, from this place and I LOVE THE SENTS when I ordered 2 candles before, and did not like the sent, DAN FROM DAN CANDLES DANDLES,, made it right with me, and offered a refund, he acted like VERY POLITE, PERSON, I DID RECEIVE MY NEW CANDLES, AND THE SMELL WONDERFUL. I AM VERY HAPPY WITH EVERYTHING AND WILL BUY MORE CANDLES IN MY FUTURE... THE PRICES ARE VERY GOOD FOR THE CANDLE $9.99 FOR CANDLES ARE A VERY GREAT PRICE FOR THE CANDLES. I HOPE ALL GOES WELL FOR THIS NEW COMPANY...