Etsy

I ordered a DVD on the 12 of April, 2020 which was paid for by VISA. The item was not shipped until 19 April, 2020. I received a shipping update that informed that my order would be received between 12 May, 2020 and 6 June, 2020. Give me a break, right! Normal book rated takes only 8 days at the most. They charged an automatic $4.98. The date today is 13 May, 2020 and no DVD. This is my first purchase as I am very conservative until I find out about a company's integrity. This will be the only purchase I will make from Etsy. We can't blame slow service on the USPS as it is in full operation.

Etsy support is garbage. None the less. I've been shopping on Etsy for 7 years now, I buy something nearly every week, still, and have never once experienced a pleasant experience with Etsy support. The sellers for the most part are and tend to be amazing with exceptions of course, but the Etsy support team seems like a bunch of inadequate and incompetent cold hearted idiots. Nicely put. They will not help you, help understand the issue nor will go out of their way to resolve much. Take a week to reply to comments etc. I've never seen or have experienced more non-caring people in my life.

Etsy is a visually appealing marketplace with a wide variety of products. I have had pleasant interactions with a variety of sellers (my personal experience is limited to fashion-oriented purchases) who were more than happy to answer my questions. The layout is efficient and the shipping time has been reasonable thus far, although Canada post has recently experienced delays that are out of sellers' control.

Artists deserve to charge enough to make a living off of their work but a good chunk of Etsy creations and *cough* resales are overpriced. However, the product quality has been consistent in my purchases and I would advise all buyers to check for sizing and reviews before buying.

In a word, dire. Of late they've resorted to allowing the sale of mass produced goods. It's lost its way and is a shadow of itself several years ago. Constant changes to the interface and procedures leave sellers and buyers alike confused and frustrated. We're closing our very successful store after the latest announcement and will not be returning. The current CEO wishes to take the site down what the vast majority of sellers (those who haven't been institutionalized) believe to be a very stony road. Hand made? Don't sell here, you're a bit late for boom time.

So we have been selling on Etsy for about a year and half. They have almost No customer service at all and when you do actually get a representative in live chat they are worthless! The store rating system is complete garbage. You can have 13 5 star reviews and just 1,1 star review brings your shop down to a 3 star rating! Whats worse is even if the buyer has Zero platform history and no purchase history the platform refuses to remove an obvious scam review from a competitor!
The platform is ok and the website is nice but again any problems or issues do not expect any help from Etsy! They are by far the worst platform we have used. We sell on Shopify, Ebay, Walmart and Amazon, all with much better service for sellers!

Awful customer service and products from CY studio designs.

My complaint: I recently purchased a necklace for my daughter and the heart charm was tinted gold and the lettering was rusty. I am not satisfied with the product at all.

CY Design Studios response: That's a stainless steel charm - think kitchen sink, there is no reason for it to turn. Perhaps it was exposed to humidity or something during shipping? Can you try polishing / buffing with a cloth? It should be bright silver.

Love Etsy! If I need something personalized for any occasion, I can come here! Prices vary depending on the seller but it's generally good! Highly recommend this web site. If you run your own business (not direct sales), then you need to Register with Etsy!

I've been an etsy seller for over a decade with thousands of sales and 5 star reviews. Bout a month ago they put a hold on my account 'because I've had more sales than normal' They are holding 75% of my revenue off of sales that have shipped and have been delivered. This is ridiculous and I can't believe it's legal. There is no reliable way to get ahold of anyone at etsy to resolve the problem and my emails to 'seller support' have not been answered.

PLEASE do not shop on etsy. Most artists have started their own websites since etsy has gotten so shady. See something you like and do a google search for the direct website. The artist will LOVE you and you'll likely have a better shopping experience.

I've made multiple purchases from Etsy and every single transaction has been great experience! The selection they offer is so varied I could spend hours looking through all the wonderful items. Every purchase felt secure and all items were received in a timely manner. What a great place to showcase small business goods!

I heard about etsy & gave it a try. The company I purchased from is Cute Tees; they are awesome. The service is Fantastic, the feedback was the best I've ever had from an online company & even better than a lot of stores I've frequented.
I bought the most adorable birthday tees ( child's name & age on the tee) for my niece & nephew, they loved them. Fantastic product, kids love things with their names on them.
Cute tees you definitely have a satisfied customer who will return many times.
Thanks for making this shopping so easy.

I have purchased numerous items from great sellers on etsy. They now seem to allow sellers who do not stand by their products, and because these sellers say no refunds, these sellers will sell defective items. Etsy will respond with a "Oh Well" attitude, that's your problem not ours. I purchased a pair of cuff earrings from a shop called Shut Up and Cuff Me. The cuffs were wired so tight they could not be adjusted and no matter how hard I tried they would not go on my ear, cost $50, Seller stated no refund unless defective, basically seller called me a liar and would not even take the earrings back, even though it stated she would remake if she had to. Etsy responded with their "Oh Well" attitude. Unprofessional business practice, in other words "Greed".

I was a seller on Etsy. They don't take into consideration that customers lie. I sold items to a personal friend of mine. Me and this individual made an agreement. So without my knowledge she complained about not getting the product and she already received it. I received an email after the fact that they refunded the money back to her and she also got my products for free. I hand make everything so that was really disappointing and also aggravating. I'm highly upset. Your sellers are the reason your still in business. Where is the loyalty to your sellers? Despite what you've heard the customer is not always right/ I'll be taking my products to another company where they listen and understand.