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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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My third set of chains from eTrailer. So easy to order. Excellent service when I had questions with one of the chains.
I was needing a threshold replacement part for a Thor Miramar Motorhome and found the exact item from ETrailer. Placed order and had the item about 5 days later with std shipping. Price was reasonable as well.
Item described accurately. Prompt shipping. Always a pleasure to do business with!
I bought 2 of the Yakima hinges and the fit perfectly. They seem to be a new style of which I am not familiar but it goes in painlessly.
Great, informative website. Product & installation details & honest reviews.
Website had the parts I needed. And they had very informative videos that helped with my installation f a new 7 pin connector on my truck.
Really fast shipping! Love the quick response with the staff and very helpful
Had the correct part I needed excellent customer service I felt very confident in ordering from them and the prices of what I was purchasing was on point and cheaper than other sites that I was looking into
Helped me find correct replacement part. Shipped quickly. Thank you!
A++++ to E-trailer. Very quick on shipping, and they are quick to respond to any problems.
Customer service with etrailer.com is outstanding. Whether you message them, call them, or they call you, they will make sure you are a satisfied customer.
Easy to find. Just what I needed. Now I just have to get the task done
Good company to deal with. There are a lot of counterfeit Timken bearings on flyaway, but Etrailer sells the real deal in parts.
These jacks will be used to support the rear of my trailer when loading my side by side. They are solid and will work perfect. Packaging of product for shipping was impeccable. Other companies need to take note of such.
My son got a new car earlier this year and needed a trailer hitch for his bike rack. The one he chose came highly recommended by a friend. He sent me the link to the exact one he wanted. I placed the order with no issues and it was delivered the next day! Since it's not Christmas yet, he hasn't received it or installed it but I don't expect there to be any issues.
The item was delivered on time as promised. I will let friend know about it.
Love this scale. Immediately weighed my tongue on travel trailer. Interestingly, the printed hitch weight was 630lbs. The actual weight was 1000lbs. I know I added a new mattress and some gear in the pass-through but would've never guessed the weight went up that much. That measurement along with going through a CAT scale really helps me know my rig which gives peace of mind. One note on using it - I had the 2 wheels on the driver side chocked and the 2 wheels on the passenger side were raised on pads. When I brought the full weight down on the scale to where the hitch jack actually lifted off of the block the tongue swung to the drive side about 4 inches. I had to put the jack back down and reposition the scale. 4 inches ain't much but it's disconcerting to have that kind of movement with that much weight. Make sure all wheels are chocked...
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members