On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I've been wanting to by a Hellwig swaybar for over a year, and saw the same price drop here. As a bonus, there was also a sale on Sumo Springs that I hadn't seen elsewhere.
Received my items quickly. Very satisfied with the product and greatly appreciate the detailed installation video.
Every single time I have ordered from E-trailer I have been satisfied. The selection is fantastic. Need x-track? Got it. Need brakes? Got it. Need a tire because your neighbor borrowed your trailer and hit a curb? Yep they got it. My neighbor was mortified, but meekly willing to pay for his mistake. The tire I received was an exact match for my other tires, down to the tread. Fantastic people to work with! (E-Trailer, not my neighbor)
*****************************************wonderful
My friend recommended your company. So far, so good. The website is easy to use, and the videos are very handy. The hitch arrived as promised. The box had a hard journey as other commenters noticed. May look at packaging options but I am very satisfied at this point. I still need to install the hitch.
Easy website to navigate. Great product description, informative product and installation videos
Ordered it, they shipped it early the next morning, arrived 1 day earlier than it was scheduled.
Fit perfectly, one hour to install with help from my son. Thank you Ricardo Rodriguez
Ordering was simple
Plenty of size options
Delivery was fast and free
It came with one dent. But $#*! happens
I fit them for holes to drill
Degreased, sanded with 150 grit and sprayed them with rustoleum primer paint combo. Looks great
Easy to use website. Item arrived very quickly. Will shop again when the need arises.
As close to drop in replacement as it gets. Enough wire length allowed one for one exchange. Worked with no hitches first turn on.
I love to order super quality items plus great services from etrailer.
I trust etrailer for quality items that you can't order anywhere else. Thank you for your excellent service with great shipping experience as well.
Found the exhaust fan I needed, ordered it with quick ship option, received notification of shipment within a couple of hours, arrived on the day specified, exact part, easy change out, literally the best interaction anyone could have hoped for. Thanks!
Super easy to find what I was looking for and the fit is perfect. We were replacing a bathtub that was deeper so we had to make a platform for the shower pan. This shower pan is made so much better than the bathtub that was in there.
Just what I needed to finish installing new led lights on my flatbed trailer. Now the floor is about finished. Thank you for the fast shipping
I'll keep coming back to etrailer for their vast knowledge of anything you drag behind your car/truck, or drive.
Delivery was delayed by shippers, most likely do to the holidays
A pleasure doing business with etrailer
Excellent service & parts.Very easy to navigate website & emails from sales team to confirm order fantastic.
Mahalo
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members