etrailerReviews 18,895

Needed a new 5th wheel hitch for our new trailer. From start to finish etrailer was a nightmare to work with. Ordered in stock, then told a part of the order was out of stock, told them to wait to send everything together anticipating the possibility that I might have to order another product as I had a deadline. They agreed, then sent partial order anyway. Finally received all hitch parts 16 days later. Both boxes received looked like they rolled them to my house from etrailer. Items weighing over 70 lbs were repackaged by etrailer as though they weighed 10 lbs. Items received dented, scratched, stickers damaged, looked like my new $1500 hitch was dragged down the road behind my vehicle. Called them and complained, was told to send pictures of the box and parts. I did so the same day, which was 2 weeks ago and have not heard from them to date. I won't hold my breath. Apparently they feel they are not responsible for getting me merchandise in an undamaged condition. The obvious assumption is that they just don't care. I will never use this company again, and will happily inform all I can of their shady business practices. If you don't care what you get for your money, use etrailer... and I can only say good luck to you if you do.

Update: After my original review, etrailer wrote a comment to my original review, and contacted me. I was promised new stickers, but never received any. My new $1500 hitch looks like it is 10 years old. With all the rain in CA, rust has already started where the paint was chipped off due to etrailers shipping. The hitch itself, a Curt Q20, has been a good hitch so far, It was not damaged to the point it does not work, I just feel when I purchase something new, it should look like new. I purchase a lot online, and still feel strongly I would not use etrailer.com ever again due to their lack of basic customer service.

Ordered hitch for my truck 2 years ago. All great. Ordered the Bulldog 10K landing gears on a Sunday. It was at my door on Wednesday. Installed on Thursday. Wow! What a difference to my old 6.5 K set. Asked question on whether to use high speed or torque, they answered my question in 1 working day. Decided to go with high torque for now. Love the 36 inch travel. This set fit right in place with my old Bulldog 6.5 set with no welding. Simple task to replace. E Trailers has it going on!

Chris Roussel

I just purchased four new tires and wheels from etrailer, and their and service is second to none. Excellent product and excellent service. I would definitely do business with them again. AAA+++++++

I had asked about a trailer hitch for a bike rack to fit on a 2013 Ford C-Max. Employee, Michael H. Created a specific website for me to view answers to my questions. The website included links to products that I'd asked about and some extras that could be helpful.

My big concern was about the performance of my vehicle after installation. The sensors, back-up camera, & lift gate still works great. When the hitch has the bike rack in it, one of the sensors goes crazy while trying to back up. Understandable.

My son installed the hitch in a few minutes. He had also installed a different model on an older Ford a few weeks before, so the learning curve for installation was shortened by experience. Overall, I would give these suppliers/manufacturers AAA+ for their support and follow-up.

Etrailer is good at: pick, pack, and ship. Their ability to respond to Service issues is unacceptable. For example: I ordered a $300+ trailer brake controller and it was received with the manufacturer seals cut; item was opened, parts were missing, and the instructions had a sneaker foot print on them. Upon calling etrailer 3 times they gave 3 different answers. They advised that the product was fine and that if it was not wanted, it could be returned; a restock fee would be charged and I would have to pay for shipping. I followed up with an email stating my disappointment, no response to date. 11.23.2015

It is sad, I have used etrailer as my go to supplier for years. Never again at this point.

I need a 5th wheel adapter for my new truck that I bought on Friday a week before we were to leave for a trip. Not wanting to drill and mount things in brand new truck I ordered a gooseneck adapter. Not only were they the cheapest but they shipped out free and it probably a couple hundred pounds. Plus I called and explained my situation and they over night it at no extra cost so I would be sure to have it on time. I have read other reviews that were negative but I honestly will order all my trailer stuff from them.

I ordered a weight distribution hitch from Etailer. I was defective when it arrived. First of all they call their employees experts, there are NO EXPERTS! You call and get a secretary instead of an expert, then they will put you in touch with someone that will try and convince you that you damaged the product or that you do not know how to install it! I hav forgotten more about hitches than these people will ever know. You will be better off going elsewhere and save yourself alot of trouble!

I haven't received my products yet because I JUST ordered them (so I may be updating this post), but I've been shopping around quite a bit and found Nicole to be a terrific resource. I like that she let me know that for just a few dollars more I could order a Made in the USA product... and I did. She knew a lot about everything I wanted to do and helped me get in my price range and talked me through all the details I was concerned about. If everything else goes as I hope... I'll be ordering from them again for sure!

Was sent a order that I had canceled because they were out of stock (even though) their website indicated in was in stock.
Sent the order anyway, had use my own money to ship it back (1st red flag)
It took two weeks for their receiving department to check it in (2nd red flag) Summit racing does it with 48 hours and everyone know how big they are.
Now their excuse is they have been trying to refund the money and they can't (same exact account they took it from, absolutely no changes on my side). This has been going on for over a week now (3rd and final red flag, can't put it back in the account you took it from, really).

Overall process from when I shipped it back until now (which I jjust checked to see if they had deposited the money back is over 5 weeks now, live in Ohio. (Shouldn't take that long)
Tired of dealing with them (decided to dispute the orginal charge and let the bank PNC go after them).

Speak with the same exact guy every time I call in, starting to get the impression this is a business ran out of a house.

Highly recommend not buying from them. I know I never will again.

Bill

Product never delivered, and awful customer service. I ordered oil bath hub covers and was given a link to THEIR tracking page for delivery. When the delivery date had come and gone I contacted etrailer customer service. They then gave me an actual USPS tracking number and said the package could be picked up at my local post office. The problem is the USPS tracking site says the package is in Denver CO, not Kansas City (where I am). Etrailer customer service has stopped responding, won't credit the charge or re-ship, and the charge is now in dispute.

Anyone looking to buy this hitch from e-trailer; Buyer-beware! When I received the product I was not pleased. First, the box it came in was all torn up and you could literally see inside, this could have easily caused parts to be lost. Thankfully everything was still in the box. Second, the Hitch itself was all scratched up, banged up, and it looked like I bought a used product rather than a brand new one.

I contacted e-trailer about this situation, providing them pictures of the damage and the state in which I received the Hitch. Guess what they told me? They offered me touch up paint! ARE YOU SERIOUS?! Touch up paint? Not only is the product damaged, but now e-trailer is telling me to go fix it myself. What a good company does is either A) offer to replace the product or B) offer a substantial discount/money back. I was not offered any of those. In the end they didn't even credit me the $20 for the touch up paint.

A horrible experience, horrible customer service, and I Warn everyone considering to buy from here to be prepared for this. I would not recommend buying this product from e-trailer.