etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Michael H was super helpful and quick with his response. Thanks again!
Great customer service, went beyond other companies
Just installed my new Bargman trailer lights and the LED, s are very bright. Jameson was very helpful in answering my question and offered any additional help if needed. The products and customer service is why my first stop is always etrailer. Keep up the good work!
We are weighing out the options of buying a truck and towing a larger trailer, or we may just add a better/safer tow package to our current vehicle and purchase a tent trailer. If we decide to act on the last idea, we will definately be purchasing our equipment from your company :) Thank you
I was so impressed with the speed and quality of service from Adam R at etrailer.com. I was not 100% sure of the part name or part number but he identified it right away and shipped me the part. (This was from just an email question to the company.) Excellent customer service and I will be back for all my trailer needs.
I HAVE A PROFOUND HEARING LOSS AND USE CLOSED CAPTION ON MY TV AND TX MESSAGING ON MY CELL. THE VIDEO WAS VERY CLEAR AND I WAS ABLE TO FOLLOW IT OK WITHOUT CC.
I DON'T UNDERSTAND YOUR SHIPPING POLICY OF NOTIFYING THAT MY ORDER WAS IN ROUTE TO YOUR DISTRIBUTION CENTER WHICH MUST LENGTHEN THE ARRIVAL DATE?
REGARDS,
JAMES SCOTT
I called them asap, sent pictures, and they gave me two options. To send it back and they will send me another one or $10.00 to repair it. I asked why all the shipping? And they said so they can make a damage claim! Of course! So they receive claim money, repackage it and send it to another consumer (like me). It had rust on it and you it in the pictures! Scammers for sure.
Hi Melodie,
I am very sorry that the carrier arrived and was damaged. We appreciate the opportunity to work with you and would be happy to replace it. I can assure you that once the carrier was returned, we would not sell the carrier to another customer. If you would like to discuss this further, you can contact me at rebeccan@etrailer.com or at extension 79366.
Thanks for the info, Victoria. I'm sorry that it didn't reach me in time before I changed directions. Went with a platform rack from your company.
I had a couple of technical questions regarding product application / fitment and was pleased with the assistance provided by Sarah at eTrailer.com
She was quick to respond and thorough.
I would recommend this site to anyone as a good resource.
Bruce
Very detailed response that allowed me to make a quick decision on what to buy. Thanks for your help.
I have asked a few questions on eTrailer about a few different weight distribution hitches I was looking at ordering. They have always been very quick to answer any questions I have. I have also ordered a couple of parts for my trailer which always get shipped out quickly.
I'm assuming a side mount and a A Frame 2000 series jack takes the same handle... Thanks.
Hi Scott,
It can depend on the brand of the jack, as to which handle would be the replacement. I would be happy to assist you in locating the handle. Please contact me at rebeccan@etrailer.com or 79366 for assistance.
Mike at e-trailers was most helpful in answering my questions and giving me lots of suggestions and options. We appreciated his input as it helped us make our final decision on bike racks and canoe racks etc. Thanks Mike!
Ordered in stock then told out of stock. Had i not cancelled after waisting a month of my time waiting and getting the runaround it would have taken at least 2 months to get my part, which they originally said would be here in 7 days. This was for a normal trailer brake hose from a company calling itself etrailer. RIDICULOUS
I am very sorry that we did not have the hose that you needed in stock. We do our best to contact our customers when the parts are not in stock and we ship quickly once the parts arrive to our warehouse. If you should need a part in the future, you an contact me at rebeccan@etrailer.com or via phone at extension 79366. I would be happy to check stock for you.
Great recommendation, fast service, answered all questions very quickly.
Provided me with all the information that I needed for my exact vehicle, including videos. Wee maintained website and information.
Have been ordering parts from them for a while if they're going to be late they call and let you know any issues they might have everything is shipped quickly and just as described much much better than any other site I have dealt with
I ordered a trailer hitch from etrailer.com for my 2003 Jeep TJ which came in a large box with no damage... perfect until I opened the box. The trailer came damaged with areas missing paint completely down to the metal. Obvious abrasive marks. I took pictures and called. Spoke to Pat and sent my pictures to her by email. She told me the hitches get sent to them in bulk on pallets and may get damaged during shipment. Not my problem. I send an email with pictures and wait for a response. I call several days later and spoke to Carla who said that they don't ship out new replacements and that I would have to pay to ship back. Next alternative was they will send me some touch up paint. I ordered a new, freshly painted hitch and I got crap that they won't take back. Absolutely absurd... BUY AT YOUR OWN RISK is what it sounds like to me. Now I have a hitch that looks used... and two cans of paint coming my way... not what I expected.
Hi Nick,
I am very sorry to heat that the hitch arrived with scratches to the powder coat and that we did not provide the customer service that you expected. I would be happy to have this reviewed for you. Please contact me with your order number at Rebeccan@etrailer.com or via phone at extension 79366.
I ordered Firestone Coil-Rite Air Helper Springs from e-trailer.com. One of the parts was defective and I was explicitly informed they would contact Firestone, have them send me a replacement part and email me a return shipping label. When nothing happened after a week, I contacted e-trailer.com again. This time they informed they do not warranty this product and that I would have to contact Firestone and send them a picture or video of the leak while a soapy water leak test was being conducted to prove the product was defective. This would require bringing my vehicle into the shop again, having the rear end dismantled again, just so I could take a picture for warranty coverage.
E-trailer.com gave no indication that there is effectively no warranty due to the hoops a customer is required to jump through for a replacement part. In fact, after this experience I looked at their site and there is no mention of the warranty policy anywhere and no way that I can see to leave reviews.
If you purchase a product from this company beware and hope that your product works, because if it doesn't, you're likely out of luck.
I am very sorry to hear that the Firestone Air spring has a defective part and that we provided incorrect information the first time that you called. With most of our manufacturers, we do handle the warranties for our products. In a few cases, like Firestone, the manufacturer prefers to handle the warranty on their product line. Typically Firestone has very experienced technical representatives and can ship out replacement parts more quickly, when needed. Have you had the opportunity to speak with Firestone? I would be happy to follow up with you to ensure that you did receive assistance. Please contact me at rebeccan@etrailer.com or at extension 79366 with your order number.
I asked a question and got an answer. After asking for some clarification on that answer, was told that he conferred with his Thule rep and there were no replacement parts that would work for my carrier. But there we're other customers that were satisfied with their service with comparable year carriers. I guess I got a rep on a bad day? I don't know.
I am very sorry if we have provided you with inaccurate information. We do strive to be knowledgeable about our product lines and to work closely with the manufacturers for solutions. I would be happy to see if I can assist you. You can contact me at rebeccea@etrailer.com or at extension 79366.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James,
Thank you for choosing to order with etrailer.com. I am very sorry that we did not have your order on hand to ship right away. I will be reviewing your order and I will contact you in a separate email. If you have any questions, you can contact me at rebeccan@etrailercom or at extension 79366.