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etrailerReviews 18,895

3.8
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Instant Feedback

54,211 reviews
Florida
1 review
0 helpful votes
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I have a 2016 Mazda MX-5 that I'll be driving occasionally in the snow. I asked Jason if the tire chains i had in mind to purchase not only fit my tire size, but also my car which is most important! He replied with the information I had needed, even checked the owners manual regarding my car! I thought that was great!

Date of experience: November 21, 2016
Texas
1 review
0 helpful votes
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Hitch for 2017 Ford 250
November 19, 2016

I received a very prompt reply on my question. Great help.

Date of experience: November 18, 2016
Oklahoma
1 review
0 helpful votes
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Thule Roof Rack Carrier
November 4, 2016

I have not purchased this item yet, but I will. When I do I will use etrailer. I had questions as out of the myriad of parts, what parts do I actually need. I had previously asked two other companies and did not receive any response back from either! Jared with etrailer got back with me and answered my questions and listed the part numbers for the (4) different parts kits for installation. Great work!

Date of experience: November 3, 2016
Alaska
1 review
1 helpful vote
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Horrible customer service. If you mistyped any size info after hours it cant be undone even if you attempt to contact them immediately it wont matter. They replied in line behind my communication to change the order the next morning telling me they advanced my shipping and shipped it anyway. Then on the phone pat is trying to tell me thats the way it goes the shippers work through the night without any communication with customer service. So for half the day they are a digital money taking non communicative shipping machine. They dont understand this is an amazon america now. Take a clue. Customer service is the gold standard. It's costing me the original 50 dollars for shipping and the return of 50 dollars for shipping, a total of 100 dollars for return for frickin snow chains"

Date of experience: October 21, 2016
Rebecca N. — etrailer Rep
over a year old

Thank you for choosing etrailer.com. I am sorry that the tire chains that were ordered will not work for your application. We do our best to be responsive to our customers needs and will make changes to unshipped orders, during our customer service hours. You mentions that it would cost you $100 to return the snow chains. Did your order qualify for free shipping? If your order did ship with free shipping, then you would only be responsible for the return shipping cost. I would be happy to review your order for you. You can contact me directly at 800-298-8924 extension 79366. If I am unable to answer you when you call, please leave a message and I will call back as soon as I am able to.

Kentucky
3 reviews
0 helpful votes
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My question was how the control box works with only a wire for the running lights and one for each turn signal. The box isn't really a voltage regulator but a switching circuit. The break light voltage input makes the output to the turn signals a constant on. Years ago I installed an extra break light and separate wire because the switching box the dealer sold me kept burning out. Didn't have a brand name on it.

Date of experience: October 18, 2016
Pennsylvania
1 review
0 helpful votes
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Prompt
October 18, 2016

I installed them Saturday. It took a little longer than the video showed, but not bad for an old man who is just basically mechanically inclined!
Thanks for the prompt service.

Date of experience: October 17, 2016
Virginia
1 review
1 helpful vote
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Visually all jacks are mounted correctly. My question still remains. One of the jacks None in particular, could be rear or front side etc is off the ground after auto-level is complete. Should'nt they ALL be grounded?

Date of experience: October 12, 2016
Massachusetts
1 review
0 helpful votes
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Perfect fit
October 13, 2016

I received my part. And I put the part on it fit perfectly. Thank you for your prompt and professional service. I am sure we will be doing more business in the future. Thank you again. Steve

Date of experience: October 12, 2016
Florida
3 reviews
0 helpful votes
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Thank you!
October 11, 2016

Thank you for your response but I hadn't thought about them being 1" wide and my straps are 2" wide. I went on e-bay and obtained cargo protectors which have worked very well! Thank you again for your prompt response!

Date of experience: October 11, 2016
Florida
1 review
1 helpful vote
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Thanks for your info, i am using the Prodigy P2 for the past few years, just needed to know if the sentinel was worth keeping as a spare

Date of experience: October 10, 2016
Washington
1 review
0 helpful votes
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Very satisfied
October 4, 2016

Thank you for answering my question, you were very helpful and very informative :)

Date of experience: October 4, 2016
Michigan
1 review
0 helpful votes
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Thank you
September 30, 2016

Thank you Jackie for your timely and informative answer to my recent question.

Date of experience: September 29, 2016
North Carolina
1 review
0 helpful votes
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Thank you etrailer for answering my question so promptly.

Date of experience: September 22, 2016
Arizona
1 review
0 helpful votes
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Thank you for taking the time to answer my question. You made the installation very easy. Thank you.

Date of experience: September 19, 2016
Indiana
1 review
1 helpful vote
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1994 Ford F150
September 8, 2016

John Huff answered all my questions in a timely manner. Etrailers has always had good support for their products.

Date of experience: September 7, 2016
Canada
1 review
1 helpful vote
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Great service
August 20, 2016

We really appreciated the advice in a very timely manner. We are travelling so we need to replace the components on our trailer. We have ordered these parts as advised, from e-trailer.com and await their arrival (we have to cross the border into the US to collect them, when ready), so we hope they are correct(!). I am sure they will be.

Date of experience: August 19, 2016
California
1 review
1 helpful vote
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Good information
August 10, 2016

Sometimes on the internet good information is hard to find. At etrailer they have the experts who know their products and direct you quickly to the right answers. Stop wasting time searching through peoples online rants, go to etrailer talk to the experts and buy their products.

Date of experience: August 10, 2016
Illinois
1 review
0 helpful votes
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A bike rack for an RV was a new purchase for us, and I researched many brands from many sites. I kept coming back to etrailer because of the numerous articles, videos and reviews for their products. Adam R answered my questions and steered me in the right direction more than once so the rack we picked would work perfectly on our RV. We couldn't be happier with the Swagman rack, and Adam's helpfulness.

Date of experience: August 7, 2016
Chistof H.
Utah
1 review
1 helpful vote
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I was disappointed to find that the product I wanted does not exist. However, I was pleased to see how quickly my question was answered, and that a substitute idea was offered.
I did by the substitute item and, although not exactly what I wanted, worked as described and will get me to the mountains with my trailer.
Thanks again.

Date of experience: August 4, 2016
Jim M.
Rhode Island
1 review
0 helpful votes
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was able to get the hitch delivered in time before my road trip. wiring kit was super easy.

the Hidden Hitch brand does look nicer, but the Curt ones will fit a full side OEM tire. Had I known, I probably would have gone with Curt and get a full size spare.

you will want to clean the threads before installing, so get an M14 1.25 tap

I used an impact gun to tighten the bolts because there's no way you can torque the top back bolt near the bumper with the amount of space you have.

I was able to install the hitch by removing the passenger heat shield and loosening the driver one.

Date of experience: July 22, 2016

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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