etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I placed my order Weds night for 2nd day air and its Friday and my order still has not shipped. I started contacting them Thurs to find out why I hadn't received a tracking number and only got a confirmation email that my order had not shipped. Three emails later, I still had no response so I called and the guy couldn't tell me why my order had not shipped. Said it may have gotten jammed in the printer?!? He did make a new order, credited back my shipping charge and said he would send it out 2nd day air to receive on Tues. An hour after getting off the phone with him, I checked my order status. New order was made but not with 2nd day shipping. Ground instead. My faith in receiving my order on Tues is slim. This inconvenience stopped us from picking up our new RV on Sat. We now have to pay to have it delivered which is going to be around $70. Highly disappointed with the customer service. We will have to wait and see about the actual parts.
Once you figure out how to install the darn thing it goes pretty fast. Guess for a younger person its not so hard. At first we started at the wrong side until by looking at pictures and going to Roadmaster to watch a video we finally figured out we were on the wrong side. Pictures help and a more blow by blow description would help. Mechanically challenged senior person.
Awesome customer service! It's nice to see a company that still cares about customer service and will go out of their way to answer questions about their products!
I asked the professionals at etrailer.com if it was safe and acceptable to route the brake controller cable inside the vehicle instead of along the underside. My question was answered very promptly (the answer was yes).
Thanks again for sharing your knowledge.
These guys know trailers and the parts that go with them. Would recommend them to anyone seeking parts or information on trailers.
Jason S responded very promptly and throughly to my question! I don't need to submit a wordy review to take up somebodies time. The inquiry was responded to promptly and thats the way I liked it!
ETrailer is very knowledgeable on all their products and do follow up with customers regarding their product purchase and experience.
Very pleased with the fast response to my question and the link to exactly what i needed for my trailer. They were shipped out 3 hours from the time I placed my order. Very pleased.
I submitted a question and had great information very quickly, even more so since I never expected that my question would become a part of the FAQs for others.
Very informative, confirmed the research I had done, and gave me the information I needed to ask the correct questions.
I ordered a cargo carrier from Etrailer and after waiting 2 weeks, I started calling there customer no-service. I was promised the moon but never receive product. They will tell you what you want to hear.
They will promise you that the owner will call,,, but he wont.
I will never order from this company again.
I love how fast they responded and the knowledge they have about the products they sell, the website by itself already has a ton of information that you won't easily find.
I had a question regarding the dimensions of the Yakima Fatcat 6 ski/snowboard rack. Etrailer provided helpful, accurate information in less than one hour! I have always had great experiences with the staff and service of etrailer. Keep it up!
I had bought a teardrop camper and retrofitting roof racks, and brackets to support a ARB awning. I hade sent a email to these folks left my lhone number with them. Jason actually called to do a follow up and to see if I needed other help.He was even kind enough to give me less expensive options. Seems to be a good company, no one else has bothered to call me concerning my questions except Jasons's Company.
Jason was quite responsive, helpful and thorough in providing answers to some questions I had about using a trailer latch to secure an outside door from a workshop I am building. It allows me to make an informed decision on whether or not to purchase the two associated items needed to incorporate the latch in my design. The photo below shows half of the door which turned out to be much more flimsy than I expected. I think I am going to use the latch to secure the top and bottom of the doors and another device across the middle of the doors for additional stability.
If you are having a difficult time finding something for your RV or truck then give these people a call. I have purchased tires for my RV and towing mirrors for my truck. One of these days I will order chains for my pickup. They also carry laser fit floor mats to fit you vehicles. I now own two sets and really do like the fit.
I asked a question i thought would be hard to interpret.
Not only did they answer the question but they posted to the website and included a video.
You can't top that type of customer service.
Etrailer has the products and the expert knowledge of installing and answering any and all questions you may have about your purchase.
I highly recommend etrailer for anyone looking for expert advise and all your trailer needs!
Jim W.
My question was answered well. I have to also consider the vehicle tongue weight also. Still seems the TW quoted for a hitch for a certain auto should have considered that weight
Limit also.
I placed an online order. Etrailer.com received it, charged me, and then proceeded to ship the item without a proper address label. I placed the order on 11/3/2016 and as of today, 11/21/2016 - they have not refunded my money. I contacted etrailer.com and received numerous rude, patronizing replies that stated they could not refund my money until they receive the item back. I never saw, received, touched, or was near the item. USPS simply returned the unaddressed item to sender. Tracking shows that the item is 1Z7586X3YW*******. I should receive a refund whether or not etrailer.com ever receives the item back and my refund should not be contingent upon them receiving the item as the item was technically never shipped to me. The worst part of this whole experience is the veracity and rudeness with which etrailer.com has responded to my emails. They are blaming me because they shipped an item without an address on it. The label only had my city, state, and zip code. No house number or address. This was my first and last interaction with etrailer.com and I highly recommend that other prospective customers just order from amazon. The people who work at etrailer.com lack ethics, practical thinking, and customer service skills. They are a very shady company, and they care more about $25 in merchandise than they do about retaining a customer.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members