etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Quick fast answers and to the point. This was about a Fifth Wheel bracket kit to mount the rail that I questioned about to make sure it was the right part number and part to fit my truck. The answer was perfect and even extra information was giving.
I was happy with the fast response to my question. However I don't understand why Reese recommends two Friction Sway Bars for trailers over 26 feet, but only make a hitch adapter to handle one sway bar.
Your organization has provided information on the installation of a brake controller for my 2016 T&C mini-van. This information will work I'm sure, and will most likely be what I will use, but I will continue to ask Chrysler a few more times, for details before I buy a controller. (I have made 3 requests for information from Chrysler without results).
It took a couple of days to get the original response to my question, but that's probably reasonable. I'm sure there are LOTS of questions to parse through, and they have to be answered on a first come first served basis. Unfortunately, the answer I received was based on an incorrect assumption, and required that I reply in email to clarify. (Admittedly, the incorrect assumption may have been because I asked the question poorly, but even so...) Each time I would respond in email, to clarify, or probe, it would take another 2 to 3 days to get another response. That happened for about 2 weeks before finally getting a complete answer to what I was asking. That's too long... waiting 2 or 3 days between every response really drags it out more than it should. I appreciate the efforts, but if people have to wait that much before finally getting a resolution, they'll be driven to look elsewhere.
Their website says customer satisfaction guarantee with a low price guarantee symbol, but they really just mean low price guarantee. They will not take back or exchange any items once they have been opened regardless of the quality of those items. I bought and installed a bike rack for my car and after tightening the adjustment knob once, the plastic knob was stripped out. I wasn't pleased with the quality or the design and they refuse to exchange it even though I was going to get a more expensive higher quality rack. I would rather pay a few dollars more and get satisfaction guarantee than low price guarantee. There are tons of internet retaliers that sell the same brands. I would recommend using another retailer. BTW, I think these 5 star excellent customer service reviews are made up by employees. I would believe the 1 or 0 star more.
I was unsure what product I needed to order for my trailer. Within no time I had an expert (Chris) answer all my questions and provide me with various options. I highly recommend using this company. Thanks
Joe was very helpful. He even called the manufacturer to try to get the right parts. Unfortunately the manufacturer gave him erroneous information.
I ordered all of the right parts from etrailer but if I had ordered the parts that the manufacturer suggested I would be stuck with having to ship it all back. I would suggest that you edit my questions to ensure the proper information is disseminated.
My questions were answered clearly, very helpful. Considering I had specific questions. Knowledge goes a long ways.
Thank you
Quick yet accurate responses are much appreciated. Thank you.
The decision is mine but timely answers make it easier
Etrailer company has got to be the most friendliest online company to deal with ever. So helpful, from the chat room to ordering to technical questions. Simply put, your employees are well trained and very professional in each discipline.
I ordered a rail installation kit, hardware an brackets for a 2004 Dodge 1500. Price $116 with free shipping. When it arrived the kit was for a 2009 Ram 1500. When I contacted the company they wanted me to pay more for there mistake. Will never deal with them again.
Thank Chris for all the help with my break control. Everything worked as simple as you told me. The price cor the break module and harness you suggest me was very fair and I truly recommand people going buisness with you.
Try don't even deserve a one star. Their inability to deliver their products on time is chronic. They will lie to your face with impunity. The only thing that is reliable about etrailer is their ability to provide excuses for their horrible customer service.
Ordering from etrailer is the equivalent of gambling with money and delivery times.
Charles provided a well researched and timely response to my request about the change in product number for the Firestone Ride Rite Air Bags for my 2016 Ford F350. The go to guys for the right, no BS answer.
Jameson responded quickly to my question concerning the exhaust and a cargo carrier. We did purchase the cargo carrier and hopefully when we test it out on our next car trip, the exhaust won't be an issue!
Even though my item was backordered because of the season, they kept me informed throughout the whole transaction timeline! Everything from emails, to phone calls! They actually care, and go the extra mile!
Purchased from this company at your own risk. They do not stand behind their guarantee. They are also only a reseller of everything they are selling.
I purchased a trailer dolly from them, and received it fairly rapidly. It turned out that it was not the right product for my needs. I have a 2400 pound travel trailer, and it took three adult men to move it a few feet on concrete in my backyard. When I called the company, they absolutely did not stand by their "satisfaction guarantee". Would not allow me to return it. I then caledl the actual company, and they told me they were shocked, and that they would have gladly taken it back ead I purchased it from them.
Absolutely DO check out all of the reviews online for this company. Most sites have them at one point out of 10. This is a warning. Don't buy from them!
Ordered several items, no indication out of stock until after order placed. Advised items would ship within 7 days, not happy but waited. Nine days later cancelled order as items had still not shipped. The vast majority of Internet retailers indicate f an item is out of stock before you order, and ship within a day or two. Etrailer.com is terrible, don't waste your time.
The answer was not what I was wanting, but I wanted the proper advice, and that's what I got. Thank-you.
I received accurate information about the questions I asked. I had little to no experience with hitches and planned to order online.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members