The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Connor L provided thorough recommendations and instructions on how to remove an old heater element using wrench, penetrating oil and torch in progressive necessity. Thank you for your terrific support.
Very helpful and knowledgeable about what I needed. Sent links for exactly what I needed, at a reasonableprice.
I have ordered from them three times this month and not a single order was complete. Each time they wanted to charge me extra to ship the items in separate orders because of their lack of stock. Stay away. These guys are a false storefront that does not disclose what they have in stock.
Thanks etrailer, with your help was able to complete a project that had been haunting me for a while, but also to mention all the money saved. Etrailer has broadened my horizons with many possibilities.
From your answer I decided to to adjust the tongue frame members a very small amount on the deck end to achieve the 50s. No shims and only a slight mod which only requires grinding. The illustration is beneficial. Thanks Jason!
Thanks, I got exactly the information I needed. I've ordered all the parts and am eagerly awaiting their arrival!
I did ask for the best way to transport 2 women bikes with my future Bolt EV, and Jared responded me perfectly, I feel confident now, I will do exactly what he suggested! Marie Grenon, Quebec, Canada
We ordered (250) locks from this company that said they had almost 1000 in stock but a week later they email saying the locks won't be in for a couple of weeks. They then cancelled the order on us and raised the price from $5.16 to $7.75 on these locks which they still say they have (790) in stock. This is not okay and we feel that they do this a lot which is not good business practice. Do not purchase from this company!
I requested help from etrailer expert to determine the bearing kit for my Dexter boat trailer axle P-15 Model SLR rated at 2000 lbs. They responded with a good solution at an affordable price for an axle with 1" diameter shaft.
They were a great help. I recommend them for support and parts.
Good Job!
I was hoping to learn there was a stop or block feature to prevent the grab bar from swinging both ways. I get the adaptability of the basic design to be universal, but once installed a very nice option would be to allow the grab bar to swing just one way.
Chris took the time to review my problem and provided me with a couple of options, including all of the details.
The hitch adapter is being shipped now. The information provided shows that it should fit perfectly.
Great service, still waiting as car is on order since it is coming from Great Briton. Most civics are built in Mexico with I believe Mazda parts shipped from Japan. Today it is really hard to find a car you can flat tow and any help is greatly appreciated.
I'm sure keeping up with new model cars is a challenge. I'm on my third VW Tiguan, and e-trailer hitch and wiring. Well, in 2017 they change the tail light removal, and I could not figure out how they were fastened. Jameson immediately responded on a Saturday. There was a new video explaining the process. Job was done in an hour. The new wiring harnesses that remove the need for splicing are great. Thanks, I appreciate the great support.
The Curt ******* Trailer hitch for a 2008 Dodge Ram 1500 Quad fit well except that after tightening the bolt through the bumper, there was a 1/4" gap between the towing crossmember and the hitch flange. I had to install washers on the two bolts at the back of the hitch. I don't think it affected the integrity of the hitch and loading, but that was not mentioned in the hitch description and application info.
Recieved correct parts, packaged very well and in great shape, had free shipping and received parts in 8 days from placing order (very good for getting free shipping), essy ordering, great website, lowest priced available. I ordered wheel bearing, brake shoes and bearing buddies for all four wheels on tandem axle travel trailer. Highly recommend
Yes, I am going to send him a picture of it. Just have not had the time. Actually he is the only one who did try to help me but, i understand they have so many
I am a widow, and I have ordered a trailer hitch, and now a roof rack for my KIA Soul from this company. Not only was shipping free and fast, anytime I have a question I get an answer in less than 24 hours. I've had excellent help from both Chris and Jeff.
Quick response to my question. Gave me the answer I needed to get the product I need. Thank you for your help in my research for a specific product.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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