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etrailerReviews 18,895

3.8
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,211 reviews
Virginia
1 review
0 helpful votes
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Connor L provided thorough recommendations and instructions on how to remove an old heater element using wrench, penetrating oil and torch in progressive necessity. Thank you for your terrific support.

Date of experience: July 5, 2017
Minnesota
1 review
0 helpful votes
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Excellent service
June 29, 2017

Very helpful and knowledgeable about what I needed. Sent links for exactly what I needed, at a reasonableprice.

Date of experience: June 29, 2017
Nevada
1 review
0 helpful votes
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I have ordered from them three times this month and not a single order was complete. Each time they wanted to charge me extra to ship the items in separate orders because of their lack of stock. Stay away. These guys are a false storefront that does not disclose what they have in stock.

Date of experience: June 18, 2017
California
1 review
0 helpful votes
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Thanks etrailer, with your help was able to complete a project that had been haunting me for a while, but also to mention all the money saved. Etrailer has broadened my horizons with many possibilities.

Date of experience: June 14, 2017
Michigan
1 review
1 helpful vote
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From your answer I decided to to adjust the tongue frame members a very small amount on the deck end to achieve the 50s. No shims and only a slight mod which only requires grinding. The illustration is beneficial. Thanks Jason!

Date of experience: June 14, 2017
Colorado
1 review
0 helpful votes
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Thank you!
June 5, 2017

Thanks, I got exactly the information I needed. I've ordered all the parts and am eagerly awaiting their arrival!

Date of experience: June 5, 2017
Canada
1 review
0 helpful votes
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I did ask for the best way to transport 2 women bikes with my future Bolt EV, and Jared responded me perfectly, I feel confident now, I will do exactly what he suggested! Marie Grenon, Quebec, Canada

Date of experience: June 1, 2017
California
1 review
0 helpful votes
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We ordered (250) locks from this company that said they had almost 1000 in stock but a week later they email saying the locks won't be in for a couple of weeks. They then cancelled the order on us and raised the price from $5.16 to $7.75 on these locks which they still say they have (790) in stock. This is not okay and we feel that they do this a lot which is not good business practice. Do not purchase from this company!

Date of experience: May 31, 2017
Arkansas
1 review
0 helpful votes
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I requested help from etrailer expert to determine the bearing kit for my Dexter boat trailer axle P-15 Model SLR rated at 2000 lbs. They responded with a good solution at an affordable price for an axle with 1" diameter shaft.
They were a great help. I recommend them for support and parts.

Good Job!

Date of experience: May 30, 2017
Mississippi
1 review
1 helpful vote
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I was hoping to learn there was a stop or block feature to prevent the grab bar from swinging both ways. I get the adaptability of the basic design to be universal, but once installed a very nice option would be to allow the grab bar to swing just one way.

Date of experience: May 30, 2017
Virginia
1 review
0 helpful votes
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Chris took the time to review my problem and provided me with a couple of options, including all of the details.

Date of experience: May 24, 2017
Nevada
1 review
0 helpful votes
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The hitch adapter is being shipped now. The information provided shows that it should fit perfectly.

Date of experience: May 23, 2017
California
1 review
0 helpful votes
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Great service, still waiting as car is on order since it is coming from Great Briton. Most civics are built in Mexico with I believe Mazda parts shipped from Japan. Today it is really hard to find a car you can flat tow and any help is greatly appreciated.

Date of experience: May 23, 2017
New Jersey
1 review
0 helpful votes
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I'm sure keeping up with new model cars is a challenge. I'm on my third VW Tiguan, and e-trailer hitch and wiring. Well, in 2017 they change the tail light removal, and I could not figure out how they were fastened. Jameson immediately responded on a Saturday. There was a new video explaining the process. Job was done in an hour. The new wiring harnesses that remove the need for splicing are great. Thanks, I appreciate the great support.

Date of experience: May 20, 2017
Michigan
1 review
1 helpful vote
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The Curt ******* Trailer hitch for a 2008 Dodge Ram 1500 Quad fit well except that after tightening the bolt through the bumper, there was a 1/4" gap between the towing crossmember and the hitch flange. I had to install washers on the two bolts at the back of the hitch. I don't think it affected the integrity of the hitch and loading, but that was not mentioned in the hitch description and application info.

Date of experience: May 17, 2017
Florida
1 review
0 helpful votes
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Great experience
May 17, 2017

Recieved correct parts, packaged very well and in great shape, had free shipping and received parts in 8 days from placing order (very good for getting free shipping), essy ordering, great website, lowest priced available. I ordered wheel bearing, brake shoes and bearing buddies for all four wheels on tandem axle travel trailer. Highly recommend

Date of experience: May 16, 2017
Wisconsin
1 review
0 helpful votes
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Yes, I am going to send him a picture of it. Just have not had the time. Actually he is the only one who did try to help me but, i understand they have so many

Date of experience: May 16, 2017
Canada
1 review
0 helpful votes
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Right on.
May 11, 2017

Thanks Chris. You answered my question perfectly. You provided me with right exemple and that helped me a lot.

Date of experience: May 11, 2017
Texas
1 review
0 helpful votes
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I am a widow, and I have ordered a trailer hitch, and now a roof rack for my KIA Soul from this company. Not only was shipping free and fast, anytime I have a question I get an answer in less than 24 hours. I've had excellent help from both Chris and Jeff.

Date of experience: May 10, 2017
New York
1 review
0 helpful votes
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Great Service
May 1, 2017

Quick response to my question. Gave me the answer I needed to get the product I need. Thank you for your help in my research for a specific product.

Date of experience: May 1, 2017

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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