etrailerReviews 18,895

I asked a super specific question about a hitch. And I am the most un "car" person you can get... and they were really great at answering the question. Lisa even convinced me that I could look under my car (on my yoga mat) and see what I needed to first hand - and i did :) . They seemed to be willing to go "off script" to really give me a good sense of any risks i might have - I appreciated that.

I made a mistake in my question & meant to say a 6'6" box instead i said a 66" box. The way i stated my question i received an excellent answer. Thank you very much. Your sevice is a great help lots of answers to lots of questions.

I went with the recommendation of the technician. I am guessing I will be glad about that. But haven't received yet much less installed so can't comment further.

I could not find the part I was looking for and after a simple question Jameson C had the answer to me very quickly and prompt. Thank you for the great service!

Jason S. Gave me great suggestions regarding a method to use to measure and cut out my universal bed liner. It's nice to know there are people like Jason who are knowledgeable in their field. It's great to know you can rely on them to guide you through the install you are attempting to complete. Joe J. (Extremely Satisfied Customer)

Well I heard that this company had excellent technical resources for Thule products. This turned out to be true. All of the Thule parts can be very confusing. Jason S. Really helped clarify which components that I needed to purchase, which was exactly the question that I asked. This company lives up to its reputation.

I ordered a second Peak camera and monitor. I have not been able to pair the second camera to the monitor, although the second unit does WORK with the monitor it came with. What would the problem be?.

Based on Jeffery's positive response, I purchased the reese elite 5th wheel hitch from etrailer and I am waiting for its arrival. It has shipped and should arrive next Tuesday 07/25/2017.
At this time, I am very pleased with the customer service provided by etrailer.

Thanks, Robert Justus

Thank you Adam for your time in assisting me with my question! Very helpful & knowledge! It feels great to have a company and people to reach out for good quality help!

I needed to get some replacement parts for my trailer, but I didn't know what size axle I had. Jon helped me, and even provided me part numbers so I could easily add the items to my cart and click purchase. Thanks again!

I bought a headache rack for my truck. Parts were missing. I tried to get intouch with them they did not answere any emails and the phone rang for hours. Not answere. Do not buy from this company

I asked for the dimensions for a particular part to see if it would fit. The agent located the part in the warehouse and created a custom web page displaying the appropriate dimensions. Very helpful

Completely satisfied with my experience with ETRAILER 50 min install worked as advertised every thing fit perfect thank you and your staff bj osteen

I had a question about the two hitch/package for my 2015 Kia Optima. My question was answered within 24 hours. I look forward to purchasing my tow hitch/ package and having them install it in the near future.

I needed a bracket that would hold my spare tire, however it needed to be 10 inche extension. The largest they had was 6 inches. He tried to offer other options, great communication

Rep Charles responded to my inquiry regarding comparison between square bars and the Aero design. The response was clear and pretty much reaffirmed what I thought and will make the decision to purchase that much easier when the time comes.

The customer service and assistance you get at eTrailer is second to no one. They are number 1 in my book. Thank you as always for being there.