etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Best answer and very helpful. Very kind and fast answer. I will suggest etrailer to other people. Good prices and products
For a yakima bike rack, I needed to replace a lost part, not an entire assembly, and it was a little complicated. Any company would have happily sold me the entire assembly, but Amy found me exactly the part I needed and went so far as to add the part to the online catalog, very quickly and in an easy to follow manner. Will always think of this company first.
I got a quick detailed response to my question, I ordered my hitch, my son will be ordering a hitch and I'll be ordering a bike rack for us to share
Amy gave a quick reply to my question that helped me decide what I need to do to my travel trailer suspension to keep the tires from bottoming out in the wheel wells.
Jason-thanks for the recommendation on the bike carrier. I think this is the answer I needed. I appreciate your time and education.
The information you have supplied me about the tires helped me greatly in my decision to purchase my Cardinal 3825FL. I really do appreciate your quick response.
Etrailer has always been great on answering questions and Customer sevice. I had one problem with some bushings, but they got them too me on time for my trip with my 5th wheel trailer thanks.
I had several questions about weight distribution hitches. The people at etrailer quickly responded to these questions and provided very useful information to help me select a product. Also, their follow up after my purchase to make sure I was happy and understood the install process was excellent. Price was great too. I would definitely recommend etrailer to others.
The only down side to your help, was I found an adapter at a local store that worked great. There seemed to be more than one answer. But I appreciate the fast response and explanation which ultimately helped me get the adapter made. Thanks again.
It is helpful to know that when the Tekonsha P3 is in the "electric over hydraulic mode" the programming within the P3 is changed so that initial higher voltage and amperage is delivered to the hydraulic disc brake actuator to compensate for the slight delay in the hydraulic brake system. Thank you for contacting Tekonsha and getting this information for me.
All your staff provided excellent advice and information regarding my search for a brake controller connector in my Pacifica. I asked several Chrysler dealerships (parts, service and sales) in my area (MN and WI) and they could not confirm that one was built in, or not built in, to a 2017 Pacifica. Your forum answered it and your staff finished the process by recommending a controller, explaining how it is installed and how to adjust it after installation. Kudos to your company for being so efficient and responsive.
Thank you!
Mike Peterson
Hudson, WI
I needed some help understanding the difference between two potential wiring kits for our Prius Prime. Jameson answered the question promptly and informatively. These guys are very responsive when you need help.
I asked a question about using an extension for my trailer hitch and Chris at etrailer cleared up my confusion greatly. I really appreciate the etrailer staff and always find the answers to my questions here.
Thanks, Donna.
I received a quick and very detailed answer about my inquiry, and I am very happy with the response. I have not ordered parts from here as I just bought the trailer this summer (my first!), but I will definitely use the site if I have any more questions.
We are traveling and in need of new weight distribution bars. We are unable to continue our travels until the bars arrive. We first emailed the company with a question, which was not answered in a timely manner. Then despite paying extra for 3 day shipping and being told on day 3 that our order was 'on it's way', our items did not ship out in a timely manner and are set to arrive 10 days after the order was placed (at this point they still have not arrived). When I called the company to find out what happened to my order, I learned that they had falsified their call logs and records. When I expressed significant concerns about the delay in shipping, I was told that I should try to find the part locally (don't you think I tried finding it locally before ordering it on line?!). I was also told that I should try contacting UPS to see about meeting the truck some where so that I could get the package off of the truck (really?).
All in all, this 10 day delay on a order that should have arrived in 3 days has cost us over $400 in lost wages and additional travel fees. I could almost live with this, but the falsified records, the lies and their suggestions for fixing the problem (my tracking down a UPS truck or buying locally) have pushed me over the edge.
Do not do business with this company.
I submitted a question about a Yakima roof rack setup for my new 2017 Jeep Grand Cherokee and received instant feedback from Jameson with recommendations and links to pictures and videos. Installation was easy due to the info on your site
Thank you for your timely and helpful response. I have ordered from you several times over the years and have been very satisfied. Your Website is very esy to use and very informative.
Jameson C answered my question very quickly and took a look at what they had that would fit my needs. They didn't have the exact product that I was looking for but gave an option that he thought may fit my needs. Great Web Site, good prices and knowledgeable staff. I will defiantly look here again for my RV needs.
The customer service is excellent. When I sent a query, I received an email in a short period of time promising an answer on Monday (I sent the query on Saturday). And on Monday morning I received a thorough answer from Kyle. I think their customer service it top notch.
Timothy R
Thanks Charles H for the answer to my question. Etrailer has always provided me with good products and excellent service.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members