etrailerReviews 18,895

While the response to my question was answered professionaly. He failed to know that the part needed is not available from them or any other vendor I can find. Hopes were elevated only to be dashed. I wish he would have told me that in his response.

I emailed a question regarding fit for a tow hook. The response and detailed reply I received was way more than I expected.

It was not just a simple yes or no answer, rather a detailed dimentional description of the product which would allow me to determine on my own if the item was a direct replacement or not.

Good job! Great customer service!

I appreciate the expert feedback on the recommended hitch for my new Subaru Outback. Because I have a Class 2 Sunfish trailer and bike rack I stayed with a Class 2 Draw-Tite hitch but appreciate the extra feedback.

I was very impressed with etrailer. The videos and content they create are informative, helpful and concise. I appreciated being able to ask a question and get a response within a week from their staff.

Great insight as to figure out my wiring problem. This is advice helped my understanding of assessing the situation and gave me another tool to use with any wiring I may do in the future. Thanks I appreciate your response and follow up

I sell cars and one of my customers had a question about after market towing advice for a Ford Escape he purchased without a factory tow package. Connor responded with very useful and specific information - information that I will share with future customers! Thanks Conner!

Thanks so much. Your response was right on. Used the testor. Power fine. No corrosion on either plug. If you wired the trailer one way, one blinker would work. If you tried to change it, tail lights worked no blinkers. Change again, nothing worked. Trip to the Dodge dealership. The adapter we had fit the Silverado and not the Ram. Correct adapter worked wonders!

Etrailer has always been great in answering questions quickly and accurately. Only improvement would be a way to search the Q&A (unless there already is a way)

Changing from gooseneck hitches to pull behind and needed advice about my truck being built too high to hook up level. Information and suggestions were offered. New hitch system was purchased that will be safe. Many of the suggestions from other places told me that other hitches would work. They would not be safe. Ask the questions.

Great support. The potential dangers of my proposed setup were detailed and a great alternative suggested. Within a few hours I had both an answer to my question and a list of parts needed to solve the dilemma.

Needed to know the measurements of a solenoid. Quick response with the exact measurements. Ordered it, great price, prompt delivery.

Had a problem with our fifth wheel camper, hard to find the right part, emailed Michael and within 12 hours I had my answer and the correct part was on its way within hours. This caliber of service is very rare these and deserves to be commended. GREAT JOB Michael and etrailer.com

I emailed e-trailer to ask about hitch adapters and locks. They got right back to me, gave me the advice I needed and I bought the products they recommended.

We recently bought a Husky Sway Bar Controller that had a Ball Plate too wide for our Trailer. Kyle was very responsive in his questions and answers. He knew exactly what our dilemma was and had spot-on suggestions to remedy the problem. I highly recommend etrailer as an expert source for your trailer needs.

Jon G. Helped me answer my question on buying a weight bistirbution hitch. He went on to suggest a good hitch and even help answer questions about my trucks suspension.
All around good experience with an expert in his field.
Thank You

I was looking for brake drums for a 3500# axel and asked for help and got an instant reply. I ended up having to buy the whole hub and drum set. Apparently you can not buy just the drum for electric brakes. YES I would recommend etrailer and its staff to everyone that needs help. Thank you. Carl

I was more than satisfy. Excellent customer service. Thank you for all the support. Help me to save time too. I can't say the same when you call to the company.

I requested info about kayak and paddleboard rack and got a fast informative answer. Tried the suggestion and it worked! Thank You!

I couldn't find the exact product I needed on the website because I probably wasn't looking in the right place for it. So I decided to post a the question to there "can we help section" and sure enough the next day I got a reply to my question and the link to go right to it. That was easy and fast and It shipped right away. I received it in great shape and it wa the right piece.
Thank You